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BA Gold Upgrade Voucher Discussion and Wiki Thread

Old Sep 16, 2017, 2:32 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Prospero


Summary
This is a guide to gold upgrade vouchers which BA issues. In the wiki there are a number of frequently asked questions, and in the posts below there is a lot of detail and information on these vouchers.

Frequently Asked Questions
Q: What is a Gold Upgrade Voucher?
Gold Upgrade Vouchers are awarded when you reach certain Tier Point levels and allow you to an upgrade to the next travel class.

Q: How do I qualify for a Gold Upgrade Voucher?
You will be awarded a Gold Upgrade Voucher for Two (GUF2) when you reach 2,500 Tier Points. Two Gold Upgrade Vouchers for One (GUF1) are awarded when you reach 3,500 Tier Points. You have the option to choose another two GUF1s at 7,000, 8,000 and 9,000 Tier Points.

Q: When will I know I have a voucher?
The voucher will appear on your BAEC homepage when you hit the required Tier Points in the same place as any Amex 241s that you may have.



Q: How long is the voucher valid for?
The voucher is valid for 12 months must be redeemed within one year of its issue.

Q: Do I have to travel by the expiry date?
No. You must book your ticket by the expiry date so you can travel up to 355 days after.

Q: Can the voucher be extended?
If you do not redeem the voucher within twelve months you can request an extension. Extensions are usually granted for a further six months.

Q: Where can I use the voucher?
You can use the voucher for a one class upgrade on any BA published fare on flights operated by BA.

Q: Can I use the voucher for a one way ticket?
Yes. The voucher can be used for a one way booking. FT opinion may say that this is not a good use but your individual circumstances will influence this.

Q: Where can I upgrade to?
You can upgrade to the next cabin on any BA flight:
  • Euro Traveller to Club Europe
  • World Traveller to World Traveller Plus
  • World Traveller Plus to Club World
  • Club World to First (where fitted on the aircraft)
Q: What cabin would an economy booking upgrade to?
As the voucher will upgrade you to the next available cabin, an economy (Euro Traveller / World Traveller) booking would upgrade you to Club Europe (from ET) on the short haul flight and World Traveller Plus (from WT) on the long haul flight.

Q: I havenít got a companion. Can I still use a GUF2?
Yes. You can use a GUF2 on your own for a single or return journey. GUF2 can be divided to two GUF1 meaning that if you want to use it as a solo traveller, ask first through customer service to divide it.

Q: Does the voucher have to be used in conjunction with a paid fare?
No. Gold Upgrade Vouchers can be used either with a paid fare or a journey booked with Avios.

Q: Can I use the Gold Upgrade voucher with an Amex 2-4-1 voucher?
Yes. You can combine a GUF with a companion voucher (also known as a 2-4-1). This is a great way to really get a really good value use for the voucher as you will save a very large amount of Avios.

Q: Can I use the Gold Upgrade voucher with a Lloyds voucher?
No. A Lloyds voucher cannot be combined with a Gold Upgrade voucher.

Q: Can I UuA a ticket and then use my GUF voucher?
No. Tickets can only be upgraded using the Gold Upgrade voucher or Avios, not both.

Q: Are bookings made with the Gold Upgrade voucher flexible?
Only if the underlying ticket is in a flexible bucket. For example a J ticket upgraded to First will be flexible according to the original ticket rules. The same applies to redemption tickets.

Q: Can I use the Gold Upgrade voucher on another oneworld airline?
Yes, currently only with AA when certain conditions of use are fulfilled.

Q: Is the voucher valid on franchise operated flights?
Yes. Gold Upgrade vouchers are available for British Airways and franchise operated flights only.

Q: Can I use the voucher on an itinerary that includes non-BA flights?
With a booking direct with BA this is fine. For a TA booking you canít include non-BA flights. However, there are the occasional reports of a few slipping through where some Travel Agents have managed to apply a GUF to a booking which includes both BA and non-BA flights on BA codeshares.

Q: Can I upgrade an existing booking?
Yes. Please call the BA Service Centre to do this. If you have booked with a Travel Agent then the voucher must be used at the time of booking. Additional taxes and fees may apply. UPDATE - As of January 2018 the restriction to TA bookings no longer applies so if you book with a TA you can apply the GUF at any time by contacting BA directly up to 24 hours before your flight to process the upgrade - see post 3 for more details.

Q: Do I have to travel myself when I use the Gold Upgrade voucher like the Amex 2-4-1?
If you book with BA you can use the voucher for any other person or persons. However you must pay for the booking yourself either through your account on ba.com or through the Service Centre. If you book through a TA then the voucher owner must travel on the booking.

Q: If I cancel the booking will I get the Gold Upgrade voucher back?
If you cancel more than 24 hours before departure then the voucher will be reinstated to your account if the original validity has not expired. If you cancel within 24 hours then the voucher will not be available for further use. Any refund on the other part of the ticket will be subject to the original fare rules.

Q: Does there have to be Avios availability in the upgraded cabin to use the Gold Upgrade voucher?
No. There only needs to be discounted revenue fare availability in the cabin you are upgrading to (A for First, I for Club and T for WT+).
It used to be the case that you had to book through a Travel Agent to achieve this, and that direct bookings with BA required Avios availability in the cabin you are upgrading to. With changes to GUF2 made in 2019, this is no longer the case.

Q: Can I book the outbound leg using an Amex 2-4-1 and GUF2 and then add the inbound when it becomes available?
Yes. This can be done in the same way as adding a return leg to a booking using the Amex 2-4-1 voucher.

Q: Can I use the Gold Upgrade voucher on flights that do not originate in the UK?
Yes. Flights do not have to originate in the UK. A GUF can be used on an ex-EU booking - there is no requirement to start and finish in the UK or your Executive Club resident country.

Q: Can I use two GUF1s to upgrade two classes?
No. Nice try

Q: Can the Gold Upgrade voucher be used by anyone in the Household Account?
Any Household Account Member who earns Gold Upgrade vouchers must redeem them personally. Gold Upgrade vouchers are not part of the Household Account pool and cannot be redeemed by another Member of the Household Account. Household Account Members who earn Gold Upgrade vouchers are subject to applicable Household Account redemption rules, whereby the Gold Upgrade vouchers can only be used for members within the Household Account. These upgrades cannot be allocated to Executive Club Members under age 18. An upgrade earned by a member under 18 is allocated to the Head of that Member's Household Account, but the head must be a gold card holder. If the head is not a gold the voucher is effectively lost since it canít be allocated.

Q: Will I earn Tier Points and Avios with the Gold Upgrade voucher?
Yes. You should earn tier points and Avios in line with the original selling class of the booking and not based on the cabin you upgraded in to - although sometimes mistakes do seem to happen and you do end up earning based on the cabin you upgraded to. As a reward booking doesnít earn any tier points or Avios you wonít earn anything from a reward booking to which you had applied a GUF.

Q: I have more than two people in my booking. Can I just upgrade two of them?
No. A GUF canít be applied to a selection of passengers on a booking, and has to cover all of them - you canít end up with a booking for four people where two are still in CW and the other two are upgraded to F. If necessary you can as BA to split the booking so that those not being upgraded are under one booking reference, and those being upgraded by the GUF are in a new separate booking reference.

Q: Does an infant use an available upgrade?
No. If an upgraded booking contains an infant travelling on an infant fare, the infant will be automatically upgraded with the adults. Child fares will be subject to the same rules as adults.
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BA Gold Upgrade Voucher Discussion and Wiki Thread

Old Jan 3, 2019, 5:56 am
  #211  
 
Join Date: Nov 2013
Programs: BA Gold
Posts: 203
Thanks for the help. Sounds like I run the risk that one of us loses the GUF but that would still mean we get at least 3x GUF legs (both outbound plus one inbound) rather than only using it as a GUF1 (one person out/in).
want2goeverywhere is offline  
Old Jan 3, 2019, 6:01 am
  #212  
 
Join Date: Nov 2013
Programs: BA Gold
Posts: 203
Second scenario:

i book flights for one person and apply my guf2 directly with BA (so securing the avios availability)

in the meantime I earn my GUF1.

can i call BA to get my GUF2 back and for them to apply my GUF1 to the booking instead?

seems unlikely, but I am curious if anyone has done it.
want2goeverywhere is offline  
Old Jan 3, 2019, 8:20 am
  #213  
 
Join Date: Jan 2010
Posts: 7,464
Originally Posted by want2goeverywhere
Thanks for the help. Sounds like I run the risk that one of us loses the GUF but that would still mean we get at least 3x GUF legs (both outbound plus one inbound) rather than only using it as a GUF1 (one person out/in).
I do not understand why you think there is a risk here - I have explained that I have done the exact thing you wanted to (make a change to one passenger after taking one/several flights at the beginning of the itinerary, and protecting the upgrade cabins for both passengers). The only risk is you get a noddy ticket agent who doesn't know how to do it, or doesn't understand the fare rules

Originally Posted by want2goeverywhere
Second scenario:

i book flights for one person and apply my guf2 directly with BA (so securing the avios availability)

in the meantime I earn my GUF1.

can i call BA to get my GUF2 back and for them to apply my GUF1 to the booking instead?

seems unlikely, but I am curious if anyone has done it.
This I do not know, but I would assume that once a voucher is 'spent' it cannot be 'refunded' and swapped to another. Happy to be proved otherwise for anyone that may have done it.
rossmacd is offline  
Old Jan 4, 2019, 2:24 am
  #214  
 
Join Date: Nov 2013
Programs: BA Gold
Posts: 203
Thanks Rossmacd. The risk of not getting an agent that can do it is precisely what I meant.
want2goeverywhere is offline  
Old Jan 10, 2019, 4:10 am
  #215  
 
Join Date: May 2012
Location: MEL
Programs: QF LTG, VA Gold, BA Gold, HH, SFSC
Posts: 510
Some advice on a multi city booking please. I would like to book HEL-(LHR)-MUC-(LHR)-BCN-(LHR)-HEL with all but the LHR-HEL legs on BA metal. I will be using a TA for the booking.

1. Can my GUF be applied to the booking by the TA?
2. If so, are all 4 of the BA flights able to be upgraded? (Not counting the two LHR-HEL BA codeshares).

Ta.
JessicaTam is offline  
Old Jan 10, 2019, 4:27 am
  #216  
Ambassador, British Airways; FlyerTalk Posting Legend
Original Poster
 
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 43,748
Originally Posted by JessicaTam
Some advice on a multi city booking please. I would like to book HEL-(LHR)-MUC-(LHR)-BCN-(LHR)-HEL with all but the LHR-HEL legs on BA metal. I will be using a TA for the booking.

1. Can my GUF be applied to the booking by the TA?
2. If so, are all 4 of the BA flights able to be upgraded? (Not counting the two LHR-HEL BA codeshares).

Ta.
for a TA booking with a GUF it would have to only contain BA flights when the TA sends it to BA to approve. so including the AY LHR-HEL flights won't work unfortunately as BA will reject it. can you choose teh ba flights instead on that route?

yes so any ba flights on the booking would be upgraded by the GUF subject to availability in the higher cabin - for a TA booking that relies on selling classes A, I, or T depending upon which cabin you are upgrading to.
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KARFA is offline  
Old Jan 10, 2019, 4:53 am
  #217  
 
Join Date: May 2012
Location: MEL
Programs: QF LTG, VA Gold, BA Gold, HH, SFSC
Posts: 510
Originally Posted by KARFA
for a TA booking with a GUF it would have to only contain BA flights when the TA sends it to BA to approve. so including the AY LHR-HEL flights won't work unfortunately as BA will reject it. can you choose teh ba flights instead on that route?

yes so any ba flights on the booking would be upgraded by the GUF subject to availability in the higher cabin - for a TA booking that relies on selling classes A, I, or T depending upon which cabin you are upgrading to.
Thank you for the quick response.

Unfortunately the timing doesn't really work with the BA flights. I will have a look at rejigging the itinerary to see if I can fit them in.
JessicaTam is offline  
Old Jan 10, 2019, 6:04 am
  #218  
 
Join Date: Jun 2018
Location: Warsaw, Poland
Programs: BA Gold, KL Gold, LH FTL, IHG Plat Amb, HH Diamond, Accor Gold, Hertz PC
Posts: 118
Originally Posted by KARFA

yes so any ba flights on the booking would be upgraded by the GUF subject to availability in the higher cabin - for a TA booking that relies on selling classes A, I, or T depending upon which cabin you are upgrading to.
So having a TA booking and upgrading with GUF my ticket would be changed to A, I or T selling class meaning I would get TP's and Avios as for the new class? I thought the TP's and Avios would stay as per the original booking.
Does the same apply to BA direct bookings? Or for those I would be moved to reward selling classes without additional TP's and Avios?
Thomas PL is offline  
Old Jan 10, 2019, 6:21 am
  #219  
Ambassador, British Airways; FlyerTalk Posting Legend
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Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 43,748
Originally Posted by Thomas PL
So having a TA booking and upgrading with GUF my ticket would be changed to A, I or T selling class meaning I would get TP's and Avios as for the new class? I thought the TP's and Avios would stay as per the original booking.
you might do. mistakes happen. it is clear you are only entitled to the TPs for the original cabin tho not the upgraded one, so if you do benefit from a mistake i wouldn't broadcast it too widely

Does the same apply to BA direct bookings? Or for those I would be moved to reward selling classes without additional TP's and Avios?
these go in to reward classes so less likely you would get lucky.
KARFA is offline  
Old Jan 10, 2019, 6:25 am
  #220  
 
Join Date: Oct 2013
Programs: GGL/CCR
Posts: 1,899
Originally Posted by want2goeverywhere
Second scenario:

i book flights for one person and apply my guf2 directly with BA (so securing the avios availability)

in the meantime I earn my GUF1.

can i call BA to get my GUF2 back and for them to apply my GUF1 to the booking instead?

seems unlikely, but I am curious if anyone has done it.
The GUF would come back but no guarentee the seats would go back for reward space. Unsure if BA can swap GUFs without downgrading you whilst they remove one GUF and apply another?
teledude is offline  
Old Jan 10, 2019, 6:28 am
  #221  
 
Join Date: Jun 2018
Location: Warsaw, Poland
Programs: BA Gold, KL Gold, LH FTL, IHG Plat Amb, HH Diamond, Accor Gold, Hertz PC
Posts: 118
Originally Posted by KARFA
you might do. mistakes happen. it is clear you are only entitled to the TPs for the original cabin tho not the upgraded one, so if you do benefit from a mistake i wouldn't broadcast it too widely
Okay, then I shall start to make my booking by Travel Agents and not with BA direct By Travel Agents you mean some other ticket selling websites, or an actual Travel Agency in a Shop on the street?
Thomas PL is offline  
Old Jan 10, 2019, 7:29 am
  #222  
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Originally Posted by Thomas PL
Okay, then I shall start to make my booking by Travel Agents and not with BA direct By Travel Agents you mean some other ticket selling websites, or an actual Travel Agency in a Shop on the street?
you need to find a TA willing to process GUFs. There aren't too many of them. Propeller is one that will.
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KARFA is offline  
Old Jan 10, 2019, 7:50 am
  #223  
Ambassador, British Airways; FlyerTalk Posting Legend
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Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 43,748
Archived version of terms and conditions, see post 6 for current version.

Terms and Conditions (as of 13 October 2017)

1. 1 x Gold Upgrade for Two voucher can be earned by Gold Members when they earn 2,500 Tier Points and 2 x Gold Upgrade for One vouchers can be earned when they earn 3,500 Tier Points. Gold Upgrade vouchers are a single cabin class upgrade available on a single or return booking. For example:
  • Euro Traveller to Club Europe
  • World Traveller to World Traveller Plus (where fitted on the aircraft)
  • World Traveller to Club World (where World Traveller Plus is not fitted on the aircraft)
  • World Traveller Plus to Club World
  • Club World to First (where fitted on the aircraft)
  • World Traveller Plus to Club World
  • Club World to First (where fitted on the aircraft)
2. Gold Upgrade for Two vouchers can be used for up to two travellers on the same reservation, or a single traveller, but cannot be divided and when used, cannot be used again. Existing Gold Upgrade for Two vouchers awarded to Members' accounts also cannot be divided.

3. Gold Upgrade vouchers must be booked within 12 months from the date of issue.

4. Gold Upgrade vouchers can be used in conjunction with any published fare sold directly by British Airways, including Reward bookings. However, it excludes group bookings and those sold as part of a packaged holiday. Gold Upgrade vouchers may be used in conjunction with eligible industry or agency discounted fares only.

5. Gold Upgrade vouchers cannot be used in conjunction with any bookings that have already been subject to an upgrade (Avios points for Upgrade or Gold Upgrade vouchers), or any other promotions/offers.

6. Rules of the ticket are governed by the original fare paid. In the case of Reward tickets, Standard Redemption Rules apply.

7. Gold Upgrade vouchers are available for British Airways and franchise operated flights only. Partner and codeshare flights are excluded.

8. Gold Upgrade vouchers cannot be applied to a booking containing any carriers other than British Airways.

9. To upgrade a new Avios points booking please go to Ba.com or contact your Service Centre, or to upgrade an existing Avios points booking please contact your Service Centre. To upgrade a new paid booking please go to Ba.com or call your local Service Centre. Gold Upgrade vouchers cannot be redeemed at the airport.

10. When a Member books Gold Upgrade vouchers direct with British Airways the Member must pay for the ticket, but is permitted to give the ticket and upgrade to someone else. When a Member books through a travel agent, the Member must also travel on the itinerary.

11. The Member and/or those travelling using Gold Upgrade vouchers will be personally responsible for any tax payable by them as a result of this offer.

12. Gold Upgrade vouchers are not an entitlement to travel and are subject to Reward capacity restrictions.

13. Cancellations: If you cancel your upgraded booking, the rules of the original ticket apply. If a cancellation is made more than 24 hours before departure, your Gold Upgrade voucher(s) will be reinstated, provided the Gold Upgrade is within its 12 month validity period. If a cancellation occurs within 24 hours of departure, the Gold Upgrade voucher(s) will be invalid for further use.

14. If using your Gold Upgrade voucher(s) on an existing booking and your ticket has already been issued, it will take 24 hours to re-issue the ticket.

15. Infants: If an upgraded booking contains an infant travelling on an infant fare, the infant will be automatically upgraded with the adults. Child fares will be subject to the same rules as adults.

16. Household Accounts: Any Household Account member who earns Gold Upgrade vouchers must redeem them personally. Gold Upgrade vouchers are not part of the Household Account pool and cannot be redeemed by another member of the Household Account. Household Account members who earn Gold Upgrade vouchers are subject to applicable Household Account redemption rules, whereby the Gold Upgrade vouchers can only be used for members within the Household Account. These upgrades cannot be allocated to Executive Club Members under age 18. An upgrade earned by a member under 18 is allocated to the Head of that Member's Household Account.

*Standard booking lead times apply for your area. Members are responsible for paying additional taxes, fees, charges and airline surcharges.
KARFA is offline  
Old Jan 25, 2019, 3:58 am
  #224  
 
Join Date: Jan 2015
Location: Cheshire
Programs: BA, Accor, Hilton, ITA
Posts: 391
Originally Posted by KARFA
It sounds like it is the bug. Easy way to tell is just do some quotes for revenue bookings for the same flights in WTP and CW and see what the difference is in taxes/fees.charges - you should be paying only that difference.

If you had a BA holiday booking I would have thought you could apply a GUF later on direct with BA subject to reward availability - from earlier this year you can apply GUFs to existing TA bookings by contacting BA direct (see the addition to the reference post on this point) so I would have thought that was possible with a BA holiday booking too?
Just an update on this. BA Holidays sorted it all out quite seamlessly, it was a dedicated Gold team which did the entire booking. Taxes did work out correct in the end, it is a Bug due to the W class dual fares. x3 nights top hotel plus CW upgrade ended up £1200 each. Actually the booking also ended up in U selling class, indicates full tier points in booking, but not sure they will post as that!?
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cheshirepete is offline  
Old Feb 6, 2019, 11:59 pm
  #225  
 
Join Date: Jul 2012
Location: HKG
Programs: BA(GGL) QF LTS CX AM, Hilton Diamond, PPL(A)
Posts: 1,659
tried to do a google but did not get any luck with my query.

so i booked a J flight last year and applied a GUF2 + Joker to get into F (using last years joker quota)

now, i need to change my flight to a later date, is is something as easy as ringing and getting the flight changed to a later date (i will need my joker to release F space for my date), or will i need to "cancel / refund" the GUF2 (probably losing my joker) before changing my flight?
ermen is offline  

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