Bordeaux Lounge
#1
Original Poster
Join Date: Jan 2017
Programs: BAEC-Silver
Posts: 89
Bordeaux Lounge
Travelling on the BA2789 last night, got to the lounge and refused access as I wasn't travelling with Iberia ? I have a silver card am I being thick in thinking I was allowed access, website seemed to me to say I was allowed?
#3
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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Yes, the old BOD lounge was up (down?) there with Almaty in terms of notoriety on this forum. Then BOD upgraded to a very nice lounge, bumped up the lounge entry fee and BA refused to pay it - though Iberia has fewer qualms. Vouchers are available at check in instead.
#4
FlyerTalk Evangelist
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 15,813
iamorgan is correct. There is a 3rd party lounge at BOD. Normal oneworld lounge access rules do not apply.
https://www.oneworld.com/ffp/lounge-...eaccess/BOD/-1
BA does not contract with the lounge to allow those flying BA to use the lounge. IB does contract with the lounge to provide access for those flying IB.
See also:
http://www.flyertalk.com/forum/19761430-post13.html
https://www.oneworld.com/ffp/lounge-...eaccess/BOD/-1
BA does not contract with the lounge to allow those flying BA to use the lounge. IB does contract with the lounge to provide access for those flying IB.
See also:
http://www.flyertalk.com/forum/19761430-post13.html
#5
Join Date: Oct 2006
Location: Brighton, UK
Programs: BA Gold, IC Ambassador, HH Gold, SPG Gold, Fairmont Platinum
Posts: 3,166
The old BOD lounge was truly awful with every prospect of no seat, no food and no drinks at busy times.
It suffered from a self-service admittance arrangement which was much abused, in my experience by BA passengers guesting in vast numbers who clearly enjoyed no right to be there.
This was then resolved with a more secure entry arrangement, although the quality of the lounge offer remained poor.
BA were one of the main customers. I would suggest someone is asking too much for what is still a poor lounge. Vouchers are a much better proposition.
I can be critical of BA where lounge access is highly desirable and not arranged. In this case, if the operator is being an idiot, I have a lot of sympathy with BA's stance.
I also don't think the OP was entitled to vouchers. Lounge access is an advertised benefit of CE and therefore compensation via vouchers is appropriate. For status passengers the option is to use a lounge if there is one; if there isn't - tough.
It suffered from a self-service admittance arrangement which was much abused, in my experience by BA passengers guesting in vast numbers who clearly enjoyed no right to be there.
This was then resolved with a more secure entry arrangement, although the quality of the lounge offer remained poor.
BA were one of the main customers. I would suggest someone is asking too much for what is still a poor lounge. Vouchers are a much better proposition.
I can be critical of BA where lounge access is highly desirable and not arranged. In this case, if the operator is being an idiot, I have a lot of sympathy with BA's stance.
I also don't think the OP was entitled to vouchers. Lounge access is an advertised benefit of CE and therefore compensation via vouchers is appropriate. For status passengers the option is to use a lounge if there is one; if there isn't - tough.
#6
Join Date: Jan 2012
Location: Northumberland
Posts: 151
'In this case, if the operator is being an idiot, I have a lot of sympathy with BA's stance.'
I don't. My expectation - if I'm flying CE or flying economy with status - is a universal experience. If there's no lounge, then fine. But if other airlines have managed to successfully negotiate use of the only lounge at an airport, and BA has not been able to, for whatever reason, then BA's stance is not one I have sympathy for at all. Especially, in this case, when its sister company has been able to.
I don't. My expectation - if I'm flying CE or flying economy with status - is a universal experience. If there's no lounge, then fine. But if other airlines have managed to successfully negotiate use of the only lounge at an airport, and BA has not been able to, for whatever reason, then BA's stance is not one I have sympathy for at all. Especially, in this case, when its sister company has been able to.
Last edited by abitwild; Sep 26, 2017 at 3:01 pm
#7
Join Date: Nov 2004
Programs: BA GGL, LH FTL
Posts: 3,578
Seems odd that IAG doesn't have a central procurement function that negotiates deals for the group. You'd think having one department with bigger purchasing volume instead of two smaller ones would save them a fair bit of money.
#8
Original Poster
Join Date: Jan 2017
Programs: BAEC-Silver
Posts: 89
I think my main confusion was that Iberia seemingly allows its customers in but BA who are part of the same group do not. I have to admit it may well of been an oversight from myself to think that BOD airport would of had a lounge I was eligible to use, however lesson learned now.
#9
Join Date: Sep 2013
Location: London
Programs: BA Gold; FB Silver; SPG; IHG Gold
Posts: 2,985
Horrible airport. I didn't know about the lack of lounge access and as I was HBO I simply went straight through security and up to the lounge- only to be refused. So I didn't even receive any vouchers, because I would have needed to go to check in first. Crap experience.
#11
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Horrible airport. I didn't know about the lack of lounge access and as I was HBO I simply went straight through security and up to the lounge- only to be refused. So I didn't even receive any vouchers, because I would have needed to go to check in first. Crap experience.
#12
Join Date: Dec 2013
Location: Glasgow
Programs: BAEC Silver, Sixt Platinum, HHons Diamond
Posts: 927
As Ryanair fly there direct from EDI I have had many experiences of that horrible shed. In June there was a 90 minute queue at passport control on arrival in a shed with no aircon. A few pax fainted in the heat.
#13
Original Poster
Join Date: Jan 2017
Programs: BAEC-Silver
Posts: 89
UPDATE
BA replied to my email today and stated that all BA Silver and Gold card holders and club Europe passengers are now entitled to lounge access in BOD.They also will now be investigating why it hasn't been happening.... so who knows !
BA replied to my email today and stated that all BA Silver and Gold card holders and club Europe passengers are now entitled to lounge access in BOD.They also will now be investigating why it hasn't been happening.... so who knows !
#14
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
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Very interesting! Thanks for reporting back. It may be a mistake but any further reports on the ground would be very useful. Previously the lounge closed before BA's late service, but the airport's website says that the lounge is open to 23:00 hrs, which is the time of the late departure for LGW.
#15
Join Date: Oct 2006
Location: Brighton, UK
Programs: BA Gold, IC Ambassador, HH Gold, SPG Gold, Fairmont Platinum
Posts: 3,166
'In this case, if the operator is being an idiot, I have a lot of sympathy with BA's stance.'
I don't. My expectation - if I'm flying CE or flying economy with status - is a universal experience. If there's no lounge, then fine. But if other airliners have managed to successfully negotiate use of the only lounge at an airport, and BA has not been able to, for whatever reason, then BA's stance is not one I have sympathy for at all. Especially, in this case, when its sister company has been able to.
I don't. My expectation - if I'm flying CE or flying economy with status - is a universal experience. If there's no lounge, then fine. But if other airliners have managed to successfully negotiate use of the only lounge at an airport, and BA has not been able to, for whatever reason, then BA's stance is not one I have sympathy for at all. Especially, in this case, when its sister company has been able to.