When a CE food choice is not a choice
Sep 8, 2017, 1:38 pm
#46
Join Date: Feb 2009
Location: YYC
Programs: BA bronze, Aeroplan peon
Posts: 4,744
Sep 8, 2017, 1:45 pm
#47
Join Date: Feb 2009
Location: YYC
Programs: BA bronze, Aeroplan peon
Posts: 4,744
If a passenger could be sure that would be what they would always see on board, then I would agree with the definition. Unfortunately, it seems to be becoming more hit and miss.
Sep 8, 2017, 1:51 pm
#48
Join Date: Aug 2007
Location: Spitalfields, London
Programs: BA Gold, KFC 'The Colonel's Club' Palladium tier, Mucci des Visions Célestes du Nord-Pas-de-Calais
Posts: 2,316
Yep. Apologies cws - too harsh a word.
But I maintain it's not excellent by reasonable measures. I could see that of F, for example: despite the enhancements over the past few years the overall experience can be excellent - in large part with the right Cabin Crew - although we know it can be just okay (sometimes poor). I can't see that in CE! I should say despite the seating, which doesn't bother me in the way it does some others.
But I maintain it's not excellent by reasonable measures. I could see that of F, for example: despite the enhancements over the past few years the overall experience can be excellent - in large part with the right Cabin Crew - although we know it can be just okay (sometimes poor). I can't see that in CE! I should say despite the seating, which doesn't bother me in the way it does some others.
Sep 8, 2017, 1:53 pm
#49
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,760
Isn't that the definition of "excellent product" no matter what the class or airline? Unfortunately it seems that that there are more and more reports of CE failing to live up to those standards.
If a passenger could be sure that would be what they would always see on board, then I would agree with the definition. Unfortunately, it seems to be becoming more hit and miss.
If a passenger could be sure that would be what they would always see on board, then I would agree with the definition. Unfortunately, it seems to be becoming more hit and miss.
Sep 8, 2017, 2:15 pm
#50
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,398
Isn't that the definition of "excellent product" no matter what the class or airline? Unfortunately it seems that that there are more and more reports of CE failing to live up to those standards.
If a passenger could be sure that would be what they would always see on board, then I would agree with the definition. Unfortunately, it seems to be becoming more hit and miss.
If a passenger could be sure that would be what they would always see on board, then I would agree with the definition. Unfortunately, it seems to be becoming more hit and miss.
Far too often we see first-hand reports of a truly shoddy attitude taken by BA in reaction to legitimate passenger complaints caused by service failures : an attitude characterised by robotic cut & paste written responses ; unreasonable (including zero) offers of redress ; or even a refusal to acknowledge the issue at all with unhelpful talk of food being 'complimentary' so we really owe you nothing at all.
Any commercial organisation that displays such reluctance to properly, meaningfully, address customer concerns is never going to be zealous about wanting to 'excel' to begin with.
Sep 8, 2017, 2:21 pm
#51
Join Date: Aug 2007
Location: Spitalfields, London
Programs: BA Gold, KFC 'The Colonel's Club' Palladium tier, Mucci des Visions Célestes du Nord-Pas-de-Calais
Posts: 2,316
Sep 8, 2017, 7:10 pm
#52
Join Date: Jul 2011
Programs: Mucci de la Cuisine Aérienne du Réseau Courte Durée de British Airways
Posts: 4,704
I have a solution. Let's go back to not offering a choice on these short flights, then you won't be unhappy when you don't get the choice you would have chosen!
I can't speak for LGW but at LHR these new CE cabins are very busy, busier than even predicted, so I guess some people are happy to pay.
I can't speak for LGW but at LHR these new CE cabins are very busy, busier than even predicted, so I guess some people are happy to pay.
Sep 9, 2017, 12:35 am
#53
Join Date: Jan 2016
Posts: 116
Plates!
Please note paninis come in a pack of 3.
So if there are 2 passengers they will load 1 salad and 3 paninis. But they will only load 2 trays of course, rest of the paninis goes to the bin.
If someone buys a ticket last minute, it is very unlikely that they would not have anymore food. But they will not have a plate to put it on. This is when they will say "Sorry we are out of food"
So if there are 2 passengers they will load 1 salad and 3 paninis. But they will only load 2 trays of course, rest of the paninis goes to the bin.
If someone buys a ticket last minute, it is very unlikely that they would not have anymore food. But they will not have a plate to put it on. This is when they will say "Sorry we are out of food"
Sep 9, 2017, 1:53 am
#54
Suspended
Join Date: Nov 2011
Posts: 536
If you get the right priced fare, a good crew, a clean aircraft, fully catered, row 1, then all-in-all my personal view is that it can be an excellent product.
Sep 9, 2017, 6:23 am
#55
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,398
Three panini were loaded for a 6-row CE cabin on a recent trip up to INV. My partner and I were in 1AC and were the only ones to get the choice; the couple across the aisle was told they could split a panini as there was only one left.
On my return from INV, a lunch flight with a choice of a beef sandwich or chicken salad, the man behind me got something from the BoB menu as he found the sandwich offered unacceptable; the crew apologized for having to charge him, and I overhead her say "I feel like they've stolen my airline."
On my return from INV, a lunch flight with a choice of a beef sandwich or chicken salad, the man behind me got something from the BoB menu as he found the sandwich offered unacceptable; the crew apologized for having to charge him, and I overhead her say "I feel like they've stolen my airline."
* = Half Panini Only fare
Sep 9, 2017, 4:53 pm
#56
Join Date: Jul 2011
Programs: Mucci de la Cuisine Aérienne du Réseau Courte Durée de British Airways
Posts: 4,704
Please note paninis come in a pack of 3.
So if there are 2 passengers they will load 1 salad and 3 paninis. But they will only load 2 trays of course, rest of the paninis goes to the bin.
If someone buys a ticket last minute, it is very unlikely that they would not have anymore food. But they will not have a plate to put it on. This is when they will say "Sorry we are out of food"
So if there are 2 passengers they will load 1 salad and 3 paninis. But they will only load 2 trays of course, rest of the paninis goes to the bin.
If someone buys a ticket last minute, it is very unlikely that they would not have anymore food. But they will not have a plate to put it on. This is when they will say "Sorry we are out of food"
Sep 10, 2017, 1:44 am
#58
Join Date: Jan 2016
Posts: 116
Sep 10, 2017, 1:56 am
#59
Join Date: Aug 2007
Location: Spitalfields, London
Programs: BA Gold, KFC 'The Colonel's Club' Palladium tier, Mucci des Visions Célestes du Nord-Pas-de-Calais
Posts: 2,316
Sep 10, 2017, 1:56 am
#60
Join Date: May 2013
Posts: 6,349
