Awful food and service in CW

Old Sep 5, 17, 2:22 am
  #1  
Original Poster
 
Join Date: Sep 2015
Location: UK
Programs: Baec
Posts: 176
Awful food and service in CW

BA010 BKK-LHR

Not entirely sure what went wrong on this flight but the food and service were just an absolute disgrace.

Now before I start with what I got I thought there were some strange choices on the menu.
So are on a flight from Bangkok to London and you'll have some locals and holiday makers that wish to have a taste of Thailand in their meal choices. First meal service has Thai Green Curry (veg) and the second Thai Red Curry (chicken). Really? No one could come up with two Thai dishes that were a little bit more different?

So anyway the meal service begins and I was going to have the chicken satay starter and main course salad with grilled prawns. Unfortunately the chicken satay dish is off and has been replaced by a prawn dish which turns out to be every ingredient from the chicken satay apart from the chicken and obviously with prawns.
"Ah," I said, "don't want the prawns for starter as I'm having the prawn main meal."
I should not have worried as the prawn salad was off.
So I know where they got the prawns from but wonder where the chicken went.

Ok so prawns for starter and I'll have garlic herb crusted chicken breast with onion sauce, mashed potatoes, mushroom, spinach and tomato. What could go wrong with that.
Well I'm not sure how they did it but the potatoes were disgusting to the point I wasn't eating them. The chicken breast was dry and I got no hint of herb or garlic or chicken to be honest and the onion sauce could not save it even if there had been enough of it. Mushrooms were very meh, tomato and spinach were fine but all in all inedible. The bread roll didn't win any prizes either. I just gave up and refused to eat it.

Now when this was served I'd been drinking rose champagne and really wanted a glass of chardonnay but the FA was off too quickly. No problem, press the call bell. Which is reset before anyone comes. Press it again and think I'd better get on with eating my food. Eventually some one arrives and notices I'm not eating my main course and after I tell them it is disgusting I ask why no one has answered my call button. Obviously I'm just asked what did I want and I say it was the wine but it is a bit too late now and I'll have port instead as cheese and crackers will be my next choice. This does not appear for fifteen minutes. During that time I am offered the vegetable thai green curry to replace my inedible main but that isn't going work for me.

So a couple of hours later I'm a bit peckish and go to raid the club kitchen where I find some quite pleasant snacks. Back at my seat I think I need a G&T with this but ten minutes later no one has arrived or even been in our cabin. There is no one in the galley between the two club world cabins and indeed no member of staff in the larger CW cabin. I do find one in the second galley. I ask and my call button is tested and appears to be working but three times I've tried to use it and been ignored. Bad service.

Now on to the second meal service. Strangely there appears to be no choice unlike stated in the menu. I ask the FA about this but am just told everyone is having the same, no explanation.
The starter turns out to be smoked salmon with a wasabi dressing. The dressing is tasteless but salmon is fine. Now this is a pity because my choice of main was going to be a meze that had smoked salmon as a major part and now I have to choose again. This is like the two Thai curry dishes strange or inept menu planning with two dishes containing something as strong tasting as smoked salmon.

I find it strange that the fresh fruit dessert is served with the starter?

Ok main meal choice. Or actually complete lack of choice. The Thai red curry or the aforementioned meze are the only things left. Now I don't want smoked salmon followed by smoked salmon so I'm given one choice and this is unacceptable to me and I tell the FA so and just want my table cleared and decide to get something to eat when I disembark in a restaurant.

All in all the lack of service and terrible food were completely unacceptable.

The strange thing about all this is that on my flight out I was in Economy and ordered a 15 vegetarian kitchen meal which was an absolute pleasure to eat and of much higher quality than my CW meal.

As well as having a whinge on here I shall be complaining to BA but does anyone have an email address one can do this through rather than through that form where you don't seem to be able to save your last correspondence with them and know that many of your points are unanswered but you are not 100% sure which. Also some to complain to that is not going to come up with stock answers like update your preferences in your account.
thinkingallowed is offline  
Old Sep 5, 17, 2:29 am
  #2  
Ambassador, British Airways Executive Club
 
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 12,759
This is the second complaint we've seen about this route this week. I wonder if it was the same crew? What date was this? Definitely complain to BA, use the online form.
Tobias-UK is offline  
Old Sep 5, 17, 2:40 am
  #3  
 
Join Date: Sep 2013
Location: London
Programs: BA Gold; FB Silver; SPG; IHG Gold
Posts: 2,048
Doesn't sound stellar at all. BKK is not exactly BA's flagship route. I avoid it for a number of reasons, including timing.

Re bread, I absolutely love the fresh bread they have in T5 GF. It would be good if they could offer that on board as well.
South London Bon Viveur is offline  
Old Sep 5, 17, 2:41 am
  #4  
Original Poster
 
Join Date: Sep 2015
Location: UK
Programs: Baec
Posts: 176
Originally Posted by Tobias-UK View Post
This is the second complaint we've seen about this route this week. I wonder if it was the same crew? What date was this? Definitely complain to BA, use the online form.
Sunday 3rd September

Yes I could use the online form but it irritates me that you don't get a copy of the correspondence as it flows back and forth and was hoping someone might have an email address that I could use.

Do you remember where the other complaint was, I'd like to read it. Thanks

Last edited by thinkingallowed; Sep 5, 17 at 2:54 am
thinkingallowed is offline  
Old Sep 5, 17, 3:07 am
  #5  
Ambassador, British Airways Executive Club
 
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 12,759
Originally Posted by thinkingallowed View Post
Sunday 3rd September

Yes I could use the online form but it irritates me that you don't get a copy of the correspondence as it flows back and forth and was hoping someone might have an email address that I could use.

Do you remember where the other complaint was, I'd like to read it. Thanks
Ooops - it was YOU! @:-)

http://www.flyertalk.com/forum/briti...l#post28774562

Just keep a copy of the complaint before you send it.
Tobias-UK is offline  
Old Sep 5, 17, 3:10 am
  #6  
Original Poster
 
Join Date: Sep 2015
Location: UK
Programs: Baec
Posts: 176
Originally Posted by Tobias-UK View Post
Ooops - it was YOU! @:-)

http://www.flyertalk.com/forum/briti...l#post28774562

Just keep a copy of the complaint before you send it.
Thanks
thinkingallowed is offline  
Old Sep 5, 17, 3:28 am
  #7  
 
Join Date: Oct 2008
Location: London
Posts: 1,483
OP you have my sympathy as the food and service should have been better.

But the reality is you were expecting high quality. That's not really BA's game these days. Flying to/from BKK there are many better options (don't let a connection get in the way of two great flights, vs. one mediocre one, for which you still pay handsomely).

Good luck with the complaint though.
HMPS likes this.
London_traveller is offline  
Old Sep 5, 17, 3:42 am
  #8  
 
Join Date: Nov 2008
Location: Thames Valley
Programs: BAEC, LHM&M, and even a dusty KLFB!
Posts: 861
Originally Posted by thinkingallowed View Post
BA010 BKK-LHR

Not entirely sure what went wrong on this flight but the food and service were just an absolute disgrace.
There - I've done some bolding to explain the problem ;-) The "party plane" is notorious...

Originally Posted by thinkingallowed View Post
As well as having a whinge on here I shall be complaining to BA
Honestly, I wouldn't bother. It takes lots of your own precious time to compose a complaint. At least by posting it on here, you'll get some relevant reaction and feedback, which may or may not be cathartic. Sending it anywhere within the BA apparat will result in nothing helpful or relevant ever coming out, and nothing to make you feel better (unless 5000 avios is of use to you, and even then you'd be lucky...)
DrBernardo is offline  
Old Sep 5, 17, 3:47 am
  #9  
 
Join Date: May 2010
Location: UK
Programs: BAEC Bronze
Posts: 5,184
I had to smile at the call bells. Again and again on here I read advice on here saying to just press the call bell, and yet my own experience has been about a 50% success rate of someone coming. I try not to use it now.

What a [email protected] flight. P1ss poor. Complain but don't expect much.
Flexible preferences is offline  
Old Sep 5, 17, 3:49 am
  #10  
Original Poster
 
Join Date: Sep 2015
Location: UK
Programs: Baec
Posts: 176
In answer to my own question [email protected] is the email address I was looking for.
thinkingallowed is offline  
Old Sep 5, 17, 4:09 am
  #11  
Original Poster
 
Join Date: Sep 2015
Location: UK
Programs: Baec
Posts: 176
Originally Posted by DrBernardo View Post
There - I've done some bolding to explain the problem ;-) The "party plane" is notorious...



Honestly, I wouldn't bother. It takes lots of your own precious time to compose a complaint. At least by posting it on here, you'll get some relevant reaction and feedback, which may or may not be cathartic. Sending it anywhere within the BA apparat will result in nothing helpful or relevant ever coming out, and nothing to make you feel better (unless 5000 avios is of use to you, and even then you'd be lucky...)
Have emailed them and basically it was a copy and paste of the OP with questions at the end so not too much work.
Also have posted on TripAdvisor and Airlinequality to make myself feel better.

Didn't expect high quality just reasonably edible food and a choice.

I did research on here about the breakfast served on the LHR-BKK leg which I did in economy and took my own food as I did not want the choice of two egg based dishes.

Should I fly BA CW again I will take my own food but add this to the costings when weighing up which flights are best value for money.

Probably I'm so disappointed as I have to pay for tickets out of my own pocket.
thinkingallowed is offline  
Old Sep 5, 17, 4:13 am
  #12  
FlyerTalk Evangelist
 
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 27,436
Originally Posted by thinkingallowed View Post
Should I fly BA CW again I will take my own food but add this to the costings when weighing up which flights are best value for money.
It may be worth reading this thread as BA are improving CW food so depending when and what route you fly CW on you may see it yourself http://www.flyertalk.com/forum/briti...reactions.html

Alternatively, just shop around and look at other airlines, there is lots of choice and competition going to BKK.
KARFA is online now  
Old Sep 5, 17, 4:17 am
  #13  
Ambassador, British Airways Executive Club
 
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 12,759
Originally Posted by thinkingallowed View Post
Have emailed them and basically it was a copy and paste of the OP with questions at the end so not too much work.
Also have posted on TripAdvisor and Airlinequality to make myself feel better.

Didn't expect high quality just reasonably edible food and a choice.

I did research on here about the breakfast served on the LHR-BKK leg which I did in economy and took my own food as I did not want the choice of two egg based dishes.

Should I fly BA CW again I will take my own food but add this to the costings when weighing up which flights are best value for money.

Probably I'm so disappointed as I have to pay for tickets out of my own pocket.
I can't blame you if it was as bad as you say. I don't take that flight, the timings don't work well for me, and I'm not a fan of the three-class B772s. When I go to BKK I always make sure I have business in Singapore and fly via SIN.

Hopefully by the time you next need to fly to Bangkok the new Club World service will be offered: http://www.flyertalk.com/forum/briti...reactions.html
Tobias-UK is offline  
Old Sep 5, 17, 4:21 am
  #14  
 
Join Date: Jun 2017
Location: Gold Coast AUS
Programs: QF P1, VA Velocity, Etihad P, IHG SPE Amb, Hyatt Glob
Posts: 36
Originally Posted by thinkingallowed View Post
BA010 BKK-LHR

Not entirely sure what went wrong on this flight but the food and service were just an absolute disgrace.
I don't think anything went wrong it's CW ... Absolute disgrace is just standard operations
drpopper is offline  
Old Sep 5, 17, 7:37 am
  #15  
 
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GFL / GGL, Mucci Silver, HH Diamond, Radisson Gold, Hertz Gold 5*
Posts: 4,410
Flew back from PVG last week in CW in a 772 dorm with my family. The cabin was maybe 70% full so not bursting at the seams. I know that the flight was also F5 just before boarding on a 12F cabin so I suspect there weren't too many passengers in F as well.

The food wasn't bad to be honest and the quantities of food are so much better than a year or so ago. There was actually some salmon with my smoked salmon starter this time and there was actually too much cheese on my cheese plate.

However, the service was really poor, as per the OP's experience. Like BKK, this was a long flight (12 hours) with ample time for the cabin crew to provide a high quality service but it was just poor and slow throughout.

I saw the CSD just once throughout the whole flight when she came to take my meal order. She seemed to have de-camped to F for the rest of the flight and, every time the curtain was open to F she seemed to be chatting to one of the passengers (a BA staffer maybe?) rather than serving CW which I thought was her role.

Also, Highlife kept telling me about films supposedly "showing now on Highlife" that weren't actually available on the IFE on the old 772 we were on. My kids were getting really frustrated by this.

I can't be bothered to complain to BA because I know that it's not worth any of my time or effort - a very sad state of affairs.
ThatT1Feeling is online now  

Thread Tools
Search this Thread
Search Engine: