Jan 19, 2018, 5:19 pm
Last edit by: makin'miles
New Club World Service 2017
Effective July 6, 2018, new bedding products expected to be on all Club World flights, worldwide (including LHR, LGW and LCY services).
New catering and bedding
Routes on which the new catering and bedding are in operation.
Launched October 2017
London Heathrow - New York JFK
Launched February 2018 (all from London Heathrow LHR):
Boston (BOS), Baltimore (BWI), Dubai (DXB), Newark (EWR), Philadelphia (PHL), Washington (IAD), Hong Kong (HKG)
Launched March 2018 (LHR)
San Francisco (SFO), Los Angeles (LAX), San José (SJC), San Diego (SAN). Las Vegas (LAS), Phoenix (PHX), Seychelles (SEZ from 25 March)
Launched 4 April 2018 (LHR)
Houston (IAH), Miami (MIA), Dallas Fort Worth (DFW), New Orleans (MSY).
Launched 1 May 2018 (LHR) - (Bedding previously launched on DEN, ATL, SEA, YVR)
Denver (DEN), Atlanta (ATL), Austin (AUS), Nassau-Grand Cayman (NAS-GCM), Seattle (SEA), Vancouver (YVR), Calgary (YYC), Nashville (BNA)
Launched 17 May 2018 (LHR) - (Catering previously launched on ORD, YUL, YYZ)
Toronto (YYZ), Montréal (YUL), Chicago (ORD)
Launched 1 July 2018 (LHR) - (Bedding previously launched on CPT, JNB, SIN, SIN-SYD)
Cape Town (CPT), Johannesburg (JNB), Singapore (SIN), Singapore-Sydney (SIN-SYD)
Launched 1 August 2018 (LHR) - (Bedding previously launched)
Abu Dhabi (AUH), Bahrain (BAH)
Launched 1 September 2018 (LHR) - (Bedding previously launched)
Delhi (DEL), Kuwait (KWI), Muscat (MCT)
Launched 1 October 2018 (LHR) - (Bedding previously launched)
Buenos Aires (EZE), Jeddah (JED), Mexico City (MEX), Rio de Janeiro (GIG), Riyadh (RUH), Santiago (SCL), Sao Paulo (GRU), Tokyo Haneda (HND), Tokyo Narita (NRT)
Launched 28 October 2018 (LHR) - (Bedding previously launched)
Abuja (ABV), Accra (ACC), Bangkok (BKK), Bangalore (BLR), Beijing (PEK), Chennai (MAA), Hyderabad (HYD), Kuala Lumpur (KUL), Lagos (LOS), Mumbai (BOM), Nairobi (NBO), Shanghai (PVG)
Launched 2018
London City (LCY) - New York (JFK)
Bedding only routes (as of 31 May 2018)
Bedding now launched on all LHR services
AMM, BEY, CAI, DME, DOH, ICN, IKA, LAD, TLV (IKA and LAD routes subsequently terminated; catering on remaining LHR routes expected to launch in December 2018).
LGW routes: White Company products expected to be on all LGW flights effective 06 July 2018, at which time all Club World routes worldwide will feature the new bedding product (see post 1367). Reports that new bedding loaded on LGW-JFK in late June (see post 1349).
Effective July 6, 2018, new bedding products expected to be on all Club World flights, worldwide (including LHR, LGW and LCY services).
New catering and bedding
Routes on which the new catering and bedding are in operation.
Launched October 2017
London Heathrow - New York JFK
Launched February 2018 (all from London Heathrow LHR):
Boston (BOS), Baltimore (BWI), Dubai (DXB), Newark (EWR), Philadelphia (PHL), Washington (IAD), Hong Kong (HKG)
Launched March 2018 (LHR)
San Francisco (SFO), Los Angeles (LAX), San José (SJC), San Diego (SAN). Las Vegas (LAS), Phoenix (PHX), Seychelles (SEZ from 25 March)
Launched 4 April 2018 (LHR)
Houston (IAH), Miami (MIA), Dallas Fort Worth (DFW), New Orleans (MSY).
Launched 1 May 2018 (LHR) - (Bedding previously launched on DEN, ATL, SEA, YVR)
Denver (DEN), Atlanta (ATL), Austin (AUS), Nassau-Grand Cayman (NAS-GCM), Seattle (SEA), Vancouver (YVR), Calgary (YYC), Nashville (BNA)
Launched 17 May 2018 (LHR) - (Catering previously launched on ORD, YUL, YYZ)
Toronto (YYZ), Montréal (YUL), Chicago (ORD)
Launched 1 July 2018 (LHR) - (Bedding previously launched on CPT, JNB, SIN, SIN-SYD)
Cape Town (CPT), Johannesburg (JNB), Singapore (SIN), Singapore-Sydney (SIN-SYD)
Launched 1 August 2018 (LHR) - (Bedding previously launched)
Abu Dhabi (AUH), Bahrain (BAH)
Launched 1 September 2018 (LHR) - (Bedding previously launched)
Delhi (DEL), Kuwait (KWI), Muscat (MCT)
Launched 1 October 2018 (LHR) - (Bedding previously launched)
Buenos Aires (EZE), Jeddah (JED), Mexico City (MEX), Rio de Janeiro (GIG), Riyadh (RUH), Santiago (SCL), Sao Paulo (GRU), Tokyo Haneda (HND), Tokyo Narita (NRT)
Launched 28 October 2018 (LHR) - (Bedding previously launched)
Abuja (ABV), Accra (ACC), Bangkok (BKK), Bangalore (BLR), Beijing (PEK), Chennai (MAA), Hyderabad (HYD), Kuala Lumpur (KUL), Lagos (LOS), Mumbai (BOM), Nairobi (NBO), Shanghai (PVG)
Launched 2018
London City (LCY) - New York (JFK)
Bedding only routes (as of 31 May 2018)
Bedding now launched on all LHR services
AMM, BEY, CAI, DME, DOH, ICN, IKA, LAD, TLV (IKA and LAD routes subsequently terminated; catering on remaining LHR routes expected to launch in December 2018).
LGW routes: White Company products expected to be on all LGW flights effective 06 July 2018, at which time all Club World routes worldwide will feature the new bedding product (see post 1367). Reports that new bedding loaded on LGW-JFK in late June (see post 1349).
New Club World Service 2017 - catering and bedding – experiences and reactions
Oct 7, 2018, 6:36 am
#1576
Suspended
Join Date: Oct 2018
Programs: BA GGL, UA Premier Gold, Marriott Plat, Hyatt Explorist, Various Rental Car Statuses
Posts: 104
There may have been some issues with the service but I've never seen it take longer than 2.5 hours, which is comparable to old service (which I've actually seen take longer)
The trolley isn't for everyone, but crew were heavily involved in the design and there are many crew who deliver the service properly and in a timely manner. It isn't just managers, who have been heavily involved, that are disappointed, but also crew who have been proud to deliver the new service.
We'll see how the new standards work, but I fear it'll be faster service but you'll never see a second drink.
Again, thoughts are my own .
The trolley isn't for everyone, but crew were heavily involved in the design and there are many crew who deliver the service properly and in a timely manner. It isn't just managers, who have been heavily involved, that are disappointed, but also crew who have been proud to deliver the new service.
We'll see how the new standards work, but I fear it'll be faster service but you'll never see a second drink.
Again, thoughts are my own .
Oct 7, 2018, 10:57 am
#1578
Suspended
Join Date: Mar 2014
Programs: Regarded as total and utter snob amongst the BAEC community.
Posts: 971
Oct 7, 2018, 11:18 am
#1580
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,398
Oct 7, 2018, 11:41 am
#1581
Suspended
Join Date: Oct 2018
Programs: BA GGL, UA Premier Gold, Marriott Plat, Hyatt Explorist, Various Rental Car Statuses
Posts: 104
Oct 7, 2018, 12:57 pm
#1584
Join Date: Jul 2011
Programs: BA Gold
Posts: 629
What a load of old tosh #BAinvesting4U (cringe) turned out to be then.
Oct 7, 2018, 1:06 pm
#1585
Join Date: Jan 2003
Location: London, UK
Posts: 5,655
What a load of old tosh #BAinvesting4U (cringe) turned out to be then.
Oct 7, 2018, 1:54 pm
#1587
Suspended
Join Date: Oct 2018
Programs: BA GGL, UA Premier Gold, Marriott Plat, Hyatt Explorist, Various Rental Car Statuses
Posts: 104
i don’t think the new club catering was ever marketing to investors as a cost cut. It was more a “we are behind so here is how we are catching up and winning the 8k USD JFK ticket customer.”
Oct 7, 2018, 3:17 pm
#1588
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,603
Oct 13, 2018, 1:07 am
#1589
Join Date: Mar 2010
Location: London
Programs: BAEC, AA, Emirates, Hilton, Hyatt, Taj Hotels
Posts: 2,343
What a shame the trolley service is being canned (for now?). I would agree the hand run service on EK can be painfully slow. What with the occasional language issues I have had some really inept service, although having the bar does compensate for this once they've got it all set up - what are the J class crew ratios on EK compared to BA? Although the old trolley service for drinks was hardly sexy, you could at least get a GnT together with a glass of water and perhaps a glass of red to 'breathe' all at the same time without causing too much inconvenience. If everything is run by hand now I can envisage the crews getting fitter, every cloud...
Oct 20, 2018, 2:02 am
#1590
Join Date: May 2014
Location: Newcastle/London & Worldwide
Programs: BAEC Gold, Virgin Flying Club Silver
Posts: 818
Haven’t seen any November announcements yet for new catering but just selected my CW meal for BKK mid November and looking at the menu it looks like it might be the new catering - Soup is included as a starter option which I didn’t often (if ever) see with the old catering. It’s not even necessarily the new catering I’m too fussed about but much prefer the new glasses etc ... fingers crossed.