Jan 19, 2018, 5:19 pm
Last edit by: makin'miles
New Club World Service 2017
Effective July 6, 2018, new bedding products expected to be on all Club World flights, worldwide (including LHR, LGW and LCY services).
New catering and bedding
Routes on which the new catering and bedding are in operation.
Launched October 2017
London Heathrow - New York JFK
Launched February 2018 (all from London Heathrow LHR):
Boston (BOS), Baltimore (BWI), Dubai (DXB), Newark (EWR), Philadelphia (PHL), Washington (IAD), Hong Kong (HKG)
Launched March 2018 (LHR)
San Francisco (SFO), Los Angeles (LAX), San Josι (SJC), San Diego (SAN). Las Vegas (LAS), Phoenix (PHX), Seychelles (SEZ from 25 March)
Launched 4 April 2018 (LHR)
Houston (IAH), Miami (MIA), Dallas Fort Worth (DFW), New Orleans (MSY).
Launched 1 May 2018 (LHR) - (Bedding previously launched on DEN, ATL, SEA, YVR)
Denver (DEN), Atlanta (ATL), Austin (AUS), Nassau-Grand Cayman (NAS-GCM), Seattle (SEA), Vancouver (YVR), Calgary (YYC), Nashville (BNA)
Launched 17 May 2018 (LHR) - (Catering previously launched on ORD, YUL, YYZ)
Toronto (YYZ), Montrιal (YUL), Chicago (ORD)
Launched 1 July 2018 (LHR) - (Bedding previously launched on CPT, JNB, SIN, SIN-SYD)
Cape Town (CPT), Johannesburg (JNB), Singapore (SIN), Singapore-Sydney (SIN-SYD)
Launched 1 August 2018 (LHR) - (Bedding previously launched)
Abu Dhabi (AUH), Bahrain (BAH)
Launched 1 September 2018 (LHR) - (Bedding previously launched)
Delhi (DEL), Kuwait (KWI), Muscat (MCT)
Launched 1 October 2018 (LHR) - (Bedding previously launched)
Buenos Aires (EZE), Jeddah (JED), Mexico City (MEX), Rio de Janeiro (GIG), Riyadh (RUH), Santiago (SCL), Sao Paulo (GRU), Tokyo Haneda (HND), Tokyo Narita (NRT)
Launched 28 October 2018 (LHR) - (Bedding previously launched)
Abuja (ABV), Accra (ACC), Bangkok (BKK), Bangalore (BLR), Beijing (PEK), Chennai (MAA), Hyderabad (HYD), Kuala Lumpur (KUL), Lagos (LOS), Mumbai (BOM), Nairobi (NBO), Shanghai (PVG)
Launched 2018
London City (LCY) - New York (JFK)
Bedding only routes (as of 31 May 2018)
Bedding now launched on all LHR services
AMM, BEY, CAI, DME, DOH, ICN, IKA, LAD, TLV (IKA and LAD routes subsequently terminated; catering on remaining LHR routes expected to launch in December 2018).
LGW routes: White Company products expected to be on all LGW flights effective 06 July 2018, at which time all Club World routes worldwide will feature the new bedding product (see post 1367). Reports that new bedding loaded on LGW-JFK in late June (see post 1349).
Effective July 6, 2018, new bedding products expected to be on all Club World flights, worldwide (including LHR, LGW and LCY services).
New catering and bedding
Routes on which the new catering and bedding are in operation.
Launched October 2017
London Heathrow - New York JFK
Launched February 2018 (all from London Heathrow LHR):
Boston (BOS), Baltimore (BWI), Dubai (DXB), Newark (EWR), Philadelphia (PHL), Washington (IAD), Hong Kong (HKG)
Launched March 2018 (LHR)
San Francisco (SFO), Los Angeles (LAX), San Josι (SJC), San Diego (SAN). Las Vegas (LAS), Phoenix (PHX), Seychelles (SEZ from 25 March)
Launched 4 April 2018 (LHR)
Houston (IAH), Miami (MIA), Dallas Fort Worth (DFW), New Orleans (MSY).
Launched 1 May 2018 (LHR) - (Bedding previously launched on DEN, ATL, SEA, YVR)
Denver (DEN), Atlanta (ATL), Austin (AUS), Nassau-Grand Cayman (NAS-GCM), Seattle (SEA), Vancouver (YVR), Calgary (YYC), Nashville (BNA)
Launched 17 May 2018 (LHR) - (Catering previously launched on ORD, YUL, YYZ)
Toronto (YYZ), Montrιal (YUL), Chicago (ORD)
Launched 1 July 2018 (LHR) - (Bedding previously launched on CPT, JNB, SIN, SIN-SYD)
Cape Town (CPT), Johannesburg (JNB), Singapore (SIN), Singapore-Sydney (SIN-SYD)
Launched 1 August 2018 (LHR) - (Bedding previously launched)
Abu Dhabi (AUH), Bahrain (BAH)
Launched 1 September 2018 (LHR) - (Bedding previously launched)
Delhi (DEL), Kuwait (KWI), Muscat (MCT)
Launched 1 October 2018 (LHR) - (Bedding previously launched)
Buenos Aires (EZE), Jeddah (JED), Mexico City (MEX), Rio de Janeiro (GIG), Riyadh (RUH), Santiago (SCL), Sao Paulo (GRU), Tokyo Haneda (HND), Tokyo Narita (NRT)
Launched 28 October 2018 (LHR) - (Bedding previously launched)
Abuja (ABV), Accra (ACC), Bangkok (BKK), Bangalore (BLR), Beijing (PEK), Chennai (MAA), Hyderabad (HYD), Kuala Lumpur (KUL), Lagos (LOS), Mumbai (BOM), Nairobi (NBO), Shanghai (PVG)
Launched 2018
London City (LCY) - New York (JFK)
Bedding only routes (as of 31 May 2018)
Bedding now launched on all LHR services
AMM, BEY, CAI, DME, DOH, ICN, IKA, LAD, TLV (IKA and LAD routes subsequently terminated; catering on remaining LHR routes expected to launch in December 2018).
LGW routes: White Company products expected to be on all LGW flights effective 06 July 2018, at which time all Club World routes worldwide will feature the new bedding product (see post 1367). Reports that new bedding loaded on LGW-JFK in late June (see post 1349).
New Club World Service 2017 - catering and bedding experiences and reactions
Aug 19, 2018, 12:52 am
#1471
Suspended
Join Date: Nov 2004
Location: London
Programs: BA GGL, AA 1MM LT GLD, SPG PLAT, National Exec Selc, Hilton Diamond, Hyatt Plat, Marriott Silver
Posts: 8,278
That sounds like a bad or inexperienced crew ok the PHL flight though I always wonder in these situations why people dont ask for they want.
Aug 22, 2018, 2:40 pm
#1472
Join Date: Jan 2008
Location: Nottingham, England
Programs: BA Silver
Posts: 968
One thing that I did notice that really didn't matter at the time was why go to all this trouble of upping the game re presentation and quality, then stick to paper bags of salt and pepper wrapped up in the cutlery.
We traveled home AA J today and even they had a couple of nice little plastic shakers, how much could this cost.
We traveled home AA J today and even they had a couple of nice little plastic shakers, how much could this cost.
Aug 22, 2018, 3:26 pm
#1473
formerly rxfleming
Join Date: Jan 2009
Location: AUH, DXB (and GLA)
Programs: BA GGL, HHonors Diamond, Marriott Plat Elite
Posts: 2,454
I just flew it last week, and will be again today, AKL-NAN-AKL - the seat is actually comfortable, and works well - even without a window. The TV is always available to view, at any angle, good space around the seat for storage, and the on board service was unlike anything i've experienced before - me and my OH were blown away by the crew's attentiveness and warmth. All in all, i'd have this seat over Club World anyday. I was even able to get out of my seat, even with the table deployed and food still on the table - quite spacious really. And the kicker - they pipe music throughout the flight into the toilets... if you like that sort of thing 
Aug 22, 2018, 8:52 pm
#1474
Join Date: Apr 2015
Location: SYD
Programs: BAEC GGL, HH D, QFF, EB
Posts: 404
Flew the new service SYD-LHR. First leg crew were not great. PDB was barely an inch of drink in the glass. They didn't issue the amenity kits (not too bothered as have several unopened but not good practice). Food for first meal was a much bigger step up than previously on this route.
2nd leg much better crew all round could tell they enjoyed their job and took pride in doing it well. The menu choice didn't appeal so decided to sleep instead. The new bedding is good but I wish the tiny mattress topper could be attached to the seat so it doesn't bunch whenever you move.
2nd leg much better crew all round could tell they enjoyed their job and took pride in doing it well. The menu choice didn't appeal so decided to sleep instead. The new bedding is good but I wish the tiny mattress topper could be attached to the seat so it doesn't bunch whenever you move.
Aug 27, 2018, 3:03 pm
#1477
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,092
They are not routes which have been announced but it is possible they could be for October.
3 new routes for the new catering from the 1st September.
DEL, KWI and MCT.
3 new routes for the new catering from the 1st September.
DEL, KWI and MCT.
Aug 27, 2018, 3:09 pm
#1478
Ambassador, British Airways Executive Club
Join Date: Feb 2008
Location: UK
Posts: 10,146
So, I have edited my post but please allow me to welcome you AMSEDO to Flyertalk and the BA Board and I hope you find this forum interesting but of course there are many, many other forums which may, or may not be useful to you.
Aug 27, 2018, 7:21 pm
#1479
Join Date: Jan 2014
Programs: BAEC GfL, currently GGL
Posts: 233
Bedding and hand-run for service on LGW-CUN on Sat 25th Aug.
Depressing that despite the investment, BA decided to spoil things by cutting out the clotted cream from the afternoon tea. Scones without Roddas are not quite the same.
Depressing that despite the investment, BA decided to spoil things by cutting out the clotted cream from the afternoon tea. Scones without Roddas are not quite the same.
Aug 27, 2018, 9:23 pm
#1480
Join Date: Feb 2018
Programs: BAEC Gold, Hilton Diamond, Bonvoy Silver
Posts: 175
Aug 28, 2018, 3:36 pm
#1481
Join Date: Jun 2006
Location: PNW
Programs: AS 100K
Posts: 1,551
did BA get rid of the main course salads with the intro of this new CW service? I'm flying LHR-LAX next month and my options are:
BA269 London to Los Angeles 16:10
See the menus below for the meals you'll be served on your flight.
I want my main course salad with chicken!!!!!!!!!!!!!!!!! **throwing a toddler-tantrum**
See the menus below for the meals you'll be served on your flight.
Starters
Main
Dessert
- Scottish smoked salmon with Burford hens egg shallots dill crθme fraiche and pumpernickel
- Fig and blue cheese tart with caramelized walnuts and red onion chutney
- Creamy celeriac soup with pine nuts and chives
- Superfood salad served with your choice of damson dressing or creamy ranch dressing
Main
- Seared fillet of British beef with potato dauphinoise honey roasted butternut squash and peppercorn jus
- Roast breast of guinea fowl with potato fondant grilled baby leek and Madeira rosemary sauce
- Spinach and ricotta cannelloni with wild mushrooms cherry tomatoes and Roquefort sauce
Dessert
- Lemon Fondant topped with pistachio crθme anglaise
- Chocolate salted mille feuille with mascarpone cream
- Warm chocolate almond and butterscotch sponge pudding with crθme anglaise
- Clementines and Pommegranete
- Butlers Secret Cheddar Cenarth Brie Stilton served with apricot walnut biscuits and sweet apple croxton chutney
I want my main course salad with chicken!!!!!!!!!!!!!!!!! **throwing a toddler-tantrum**
Aug 28, 2018, 5:16 pm
#1482
Join Date: Apr 2016
Programs: BA Gold
Posts: 157
Flew on BA296 from ORD yesterday. I was mostly busy sleeping, but had a couple of observations about the service:
- The packages of bedding are left on the seats, but of course had to immediately be put into the overhead locker before taking off (or even being able to sit down). It would be slicker if the bedding bales were in the overheads to start with, then customers can either help themselves or the crew can dispense them.
- I had the chicken main course, and it was awful. Dried out and almost inedible.
- Before takeoff, crew came round with breakfast cards (fill in your own seat number, tick a box), then collected them, then came round again to ask for main meal orders. I would expect to simply be visited once to give my breakfast and main meal order at the same time (and do it all verbally rather than finding a pen and filling out a card!).
- The packages of bedding are left on the seats, but of course had to immediately be put into the overhead locker before taking off (or even being able to sit down). It would be slicker if the bedding bales were in the overheads to start with, then customers can either help themselves or the crew can dispense them.
- I had the chicken main course, and it was awful. Dried out and almost inedible.
- Before takeoff, crew came round with breakfast cards (fill in your own seat number, tick a box), then collected them, then came round again to ask for main meal orders. I would expect to simply be visited once to give my breakfast and main meal order at the same time (and do it all verbally rather than finding a pen and filling out a card!).
Aug 29, 2018, 2:05 am
#1483
Join Date: Sep 2012
Location: Balham - Gateway to The South
Programs: BA Bronze
Posts: 2,020
Flew on BA296 from ORD yesterday. I was mostly busy sleeping, but had a couple of observations about the service:
- The packages of bedding are left on the seats, but of course had to immediately be put into the overhead locker before taking off (or even being able to sit down). It would be slicker if the bedding bales were in the overheads to start with, then customers can either help themselves or the crew can dispense them.
- I had the chicken main course, and it was awful. Dried out and almost inedible.
- Before takeoff, crew came round with breakfast cards (fill in your own seat number, tick a box), then collected them, then came round again to ask for main meal orders. I would expect to simply be visited once to give my breakfast and main meal order at the same time (and do it all verbally rather than finding a pen and filling out a card!).
- The packages of bedding are left on the seats, but of course had to immediately be put into the overhead locker before taking off (or even being able to sit down). It would be slicker if the bedding bales were in the overheads to start with, then customers can either help themselves or the crew can dispense them.
- I had the chicken main course, and it was awful. Dried out and almost inedible.
- Before takeoff, crew came round with breakfast cards (fill in your own seat number, tick a box), then collected them, then came round again to ask for main meal orders. I would expect to simply be visited once to give my breakfast and main meal order at the same time (and do it all verbally rather than finding a pen and filling out a card!).
I often only feel like a smoothie and cup of tea in the morning when the night before it might have been a full English or brunch as it is now described having had a bullet hard piece of chicken breast added !
Sep 3, 2018, 10:56 am
#1484
Join Date: Jul 2017
Programs: BA, SW, IAG
Posts: 143
How do you know if the flight is on a refitted plane?