Jan 19, 2018, 5:19 pm
Last edit by: makin'miles
New Club World Service 2017
Effective July 6, 2018, new bedding products expected to be on all Club World flights, worldwide (including LHR, LGW and LCY services).
New catering and bedding
Routes on which the new catering and bedding are in operation.
Launched October 2017
London Heathrow - New York JFK
Launched February 2018 (all from London Heathrow LHR):
Boston (BOS), Baltimore (BWI), Dubai (DXB), Newark (EWR), Philadelphia (PHL), Washington (IAD), Hong Kong (HKG)
Launched March 2018 (LHR)
San Francisco (SFO), Los Angeles (LAX), San José (SJC), San Diego (SAN). Las Vegas (LAS), Phoenix (PHX), Seychelles (SEZ from 25 March)
Launched 4 April 2018 (LHR)
Houston (IAH), Miami (MIA), Dallas Fort Worth (DFW), New Orleans (MSY).
Launched 1 May 2018 (LHR) - (Bedding previously launched on DEN, ATL, SEA, YVR)
Denver (DEN), Atlanta (ATL), Austin (AUS), Nassau-Grand Cayman (NAS-GCM), Seattle (SEA), Vancouver (YVR), Calgary (YYC), Nashville (BNA)
Launched 17 May 2018 (LHR) - (Catering previously launched on ORD, YUL, YYZ)
Toronto (YYZ), Montréal (YUL), Chicago (ORD)
Launched 1 July 2018 (LHR) - (Bedding previously launched on CPT, JNB, SIN, SIN-SYD)
Cape Town (CPT), Johannesburg (JNB), Singapore (SIN), Singapore-Sydney (SIN-SYD)
Launched 1 August 2018 (LHR) - (Bedding previously launched)
Abu Dhabi (AUH), Bahrain (BAH)
Launched 1 September 2018 (LHR) - (Bedding previously launched)
Delhi (DEL), Kuwait (KWI), Muscat (MCT)
Launched 1 October 2018 (LHR) - (Bedding previously launched)
Buenos Aires (EZE), Jeddah (JED), Mexico City (MEX), Rio de Janeiro (GIG), Riyadh (RUH), Santiago (SCL), Sao Paulo (GRU), Tokyo Haneda (HND), Tokyo Narita (NRT)
Launched 28 October 2018 (LHR) - (Bedding previously launched)
Abuja (ABV), Accra (ACC), Bangkok (BKK), Bangalore (BLR), Beijing (PEK), Chennai (MAA), Hyderabad (HYD), Kuala Lumpur (KUL), Lagos (LOS), Mumbai (BOM), Nairobi (NBO), Shanghai (PVG)
Launched 2018
London City (LCY) - New York (JFK)
Bedding only routes (as of 31 May 2018)
Bedding now launched on all LHR services
AMM, BEY, CAI, DME, DOH, ICN, IKA, LAD, TLV (IKA and LAD routes subsequently terminated; catering on remaining LHR routes expected to launch in December 2018).
LGW routes: White Company products expected to be on all LGW flights effective 06 July 2018, at which time all Club World routes worldwide will feature the new bedding product (see post 1367). Reports that new bedding loaded on LGW-JFK in late June (see post 1349).
Effective July 6, 2018, new bedding products expected to be on all Club World flights, worldwide (including LHR, LGW and LCY services).
New catering and bedding
Routes on which the new catering and bedding are in operation.
Launched October 2017
London Heathrow - New York JFK
Launched February 2018 (all from London Heathrow LHR):
Boston (BOS), Baltimore (BWI), Dubai (DXB), Newark (EWR), Philadelphia (PHL), Washington (IAD), Hong Kong (HKG)
Launched March 2018 (LHR)
San Francisco (SFO), Los Angeles (LAX), San José (SJC), San Diego (SAN). Las Vegas (LAS), Phoenix (PHX), Seychelles (SEZ from 25 March)
Launched 4 April 2018 (LHR)
Houston (IAH), Miami (MIA), Dallas Fort Worth (DFW), New Orleans (MSY).
Launched 1 May 2018 (LHR) - (Bedding previously launched on DEN, ATL, SEA, YVR)
Denver (DEN), Atlanta (ATL), Austin (AUS), Nassau-Grand Cayman (NAS-GCM), Seattle (SEA), Vancouver (YVR), Calgary (YYC), Nashville (BNA)
Launched 17 May 2018 (LHR) - (Catering previously launched on ORD, YUL, YYZ)
Toronto (YYZ), Montréal (YUL), Chicago (ORD)
Launched 1 July 2018 (LHR) - (Bedding previously launched on CPT, JNB, SIN, SIN-SYD)
Cape Town (CPT), Johannesburg (JNB), Singapore (SIN), Singapore-Sydney (SIN-SYD)
Launched 1 August 2018 (LHR) - (Bedding previously launched)
Abu Dhabi (AUH), Bahrain (BAH)
Launched 1 September 2018 (LHR) - (Bedding previously launched)
Delhi (DEL), Kuwait (KWI), Muscat (MCT)
Launched 1 October 2018 (LHR) - (Bedding previously launched)
Buenos Aires (EZE), Jeddah (JED), Mexico City (MEX), Rio de Janeiro (GIG), Riyadh (RUH), Santiago (SCL), Sao Paulo (GRU), Tokyo Haneda (HND), Tokyo Narita (NRT)
Launched 28 October 2018 (LHR) - (Bedding previously launched)
Abuja (ABV), Accra (ACC), Bangkok (BKK), Bangalore (BLR), Beijing (PEK), Chennai (MAA), Hyderabad (HYD), Kuala Lumpur (KUL), Lagos (LOS), Mumbai (BOM), Nairobi (NBO), Shanghai (PVG)
Launched 2018
London City (LCY) - New York (JFK)
Bedding only routes (as of 31 May 2018)
Bedding now launched on all LHR services
AMM, BEY, CAI, DME, DOH, ICN, IKA, LAD, TLV (IKA and LAD routes subsequently terminated; catering on remaining LHR routes expected to launch in December 2018).
LGW routes: White Company products expected to be on all LGW flights effective 06 July 2018, at which time all Club World routes worldwide will feature the new bedding product (see post 1367). Reports that new bedding loaded on LGW-JFK in late June (see post 1349).
New Club World Service 2017 - catering and bedding – experiences and reactions
Jul 9, 2018, 1:22 pm
#1381
Join Date: Sep 2009
Location: 30 miles from London
Programs: BAEC Gold, MUCCI, Elite Fan of MO, ALL Accor Live Gold
Posts: 1,481
Jul 9, 2018, 1:27 pm
#1382
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,086
Jul 10, 2018, 7:10 am
#1383
Join Date: Aug 2010
Location: Edinburgh
Programs: BA Exec Silver
Posts: 107
I guess I've always been lucky getting first choices and decent offerings on BA and have never seen them run out of food before. It just seems that this experience is so far away from the expected standard, its got me perplexed, and a bit worried what to expect on my upcoming J LHR to MIA trip in November.
Jul 10, 2018, 8:25 am
#1384
formerly rxfleming
Join Date: Jan 2009
Location: AUH, DXB (and GLA)
Programs: BA GGL, HHonors Diamond, Marriott Plat Elite
Posts: 2,452
I did just this on my flight in F on Saturday. CSM was very supportive and apologetic. Crew then ignored me the rest of the flight. I actually went to the F galley, accessed the chiller, and poured my own champagne while they watched me. There were 4 passengers, including myself and OH in F, and 2 out of the 4 slept the whole way...
Jul 10, 2018, 8:30 am
#1386
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,086
Calling it a bit of a 'misunderstanding' seems a bit of an understatement. Apart from the rudeness of the crew, there was no food! How, on what is being billed as a 'new, improved food and beverage service' being rolled out across the network can BA get the correct food loading so wrong (especially when departing from its home base)?
I guess I've always been lucky getting first choices and decent offerings on BA and have never seen them run out of food before. It just seems that this experience is so far away from the expected standard, its got me perplexed, and a bit worried what to expect on my upcoming J LHR to MIA trip in November.
I guess I've always been lucky getting first choices and decent offerings on BA and have never seen them run out of food before. It just seems that this experience is so far away from the expected standard, its got me perplexed, and a bit worried what to expect on my upcoming J LHR to MIA trip in November.
Jul 10, 2018, 8:42 am
#1387
formerly rxfleming
Join Date: Jan 2009
Location: AUH, DXB (and GLA)
Programs: BA GGL, HHonors Diamond, Marriott Plat Elite
Posts: 2,452
I spoke to (the very good!) CSM about my issues, who then told me a short time later she had discussed with her team and I should have no further problems. Her Colleagues in F then decided they’d ignore me instead.
I don’t fly F and then expect to handle employee or HR bloody relations! It was easier to feed and pour drinks myself.
Jul 10, 2018, 8:48 am
#1388
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,086
It’s not you fault and I wasn’t blaming you but if the CSM spoke to the team they should of ensured that the team acted on the feedback, did the CSM know that all wasn’t OK after their chat?
Jul 10, 2018, 9:27 am
#1389
Join Date: May 2010
Location: UK
Posts: 5,380
I did just this on my flight in F on Saturday. CSM was very supportive and apologetic. Crew then ignored me the rest of the flight. I actually went to the F galley, accessed the chiller, and poured my own champagne while they watched me. There were 4 passengers, including myself and OH in F, and 2 out of the 4 slept the whole way...
Such a poor show - what a disappointment.
Jul 10, 2018, 10:26 am
#1390
Join Date: Oct 2001
Location: SW WA
Posts: 3,886
No trolley used for service at all except to pick up trays. Had there been a trolley, it would have been easier to rectify the "no starter" situation, but I had to flag someone down after the cabin had been served to figure out why I had no starter. Once I did that, someone else did too, so there was clearly something wrong with the order taking.
Jul 11, 2018, 4:28 am
#1392
Join Date: Jan 2014
Location: UK
Programs: BAEC Gold, Hilton Diamond
Posts: 870
The sainted LHR-JFK strikes again!
I’m getting really tired of hearing about how wonderful that route is, when BA oax paying for premium cabins ex-LGW are still waiting to see any actual enhancements. I woukd have thought the holiday trade deserved a bit better, otherwise the pax might choose a different carrier.
I’m getting really tired of hearing about how wonderful that route is, when BA oax paying for premium cabins ex-LGW are still waiting to see any actual enhancements. I woukd have thought the holiday trade deserved a bit better, otherwise the pax might choose a different carrier.
Jul 11, 2018, 5:02 am
#1393
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,398
