Jan 19, 2018, 5:19 pm
Last edit by: makin'miles
New Club World Service 2017
Effective July 6, 2018, new bedding products expected to be on all Club World flights, worldwide (including LHR, LGW and LCY services).
New catering and bedding
Routes on which the new catering and bedding are in operation.
Launched October 2017
London Heathrow - New York JFK
Launched February 2018 (all from London Heathrow LHR):
Boston (BOS), Baltimore (BWI), Dubai (DXB), Newark (EWR), Philadelphia (PHL), Washington (IAD), Hong Kong (HKG)
Launched March 2018 (LHR)
San Francisco (SFO), Los Angeles (LAX), San Josι (SJC), San Diego (SAN). Las Vegas (LAS), Phoenix (PHX), Seychelles (SEZ from 25 March)
Launched 4 April 2018 (LHR)
Houston (IAH), Miami (MIA), Dallas Fort Worth (DFW), New Orleans (MSY).
Launched 1 May 2018 (LHR) - (Bedding previously launched on DEN, ATL, SEA, YVR)
Denver (DEN), Atlanta (ATL), Austin (AUS), Nassau-Grand Cayman (NAS-GCM), Seattle (SEA), Vancouver (YVR), Calgary (YYC), Nashville (BNA)
Launched 17 May 2018 (LHR) - (Catering previously launched on ORD, YUL, YYZ)
Toronto (YYZ), Montrιal (YUL), Chicago (ORD)
Launched 1 July 2018 (LHR) - (Bedding previously launched on CPT, JNB, SIN, SIN-SYD)
Cape Town (CPT), Johannesburg (JNB), Singapore (SIN), Singapore-Sydney (SIN-SYD)
Launched 1 August 2018 (LHR) - (Bedding previously launched)
Abu Dhabi (AUH), Bahrain (BAH)
Launched 1 September 2018 (LHR) - (Bedding previously launched)
Delhi (DEL), Kuwait (KWI), Muscat (MCT)
Launched 1 October 2018 (LHR) - (Bedding previously launched)
Buenos Aires (EZE), Jeddah (JED), Mexico City (MEX), Rio de Janeiro (GIG), Riyadh (RUH), Santiago (SCL), Sao Paulo (GRU), Tokyo Haneda (HND), Tokyo Narita (NRT)
Launched 28 October 2018 (LHR) - (Bedding previously launched)
Abuja (ABV), Accra (ACC), Bangkok (BKK), Bangalore (BLR), Beijing (PEK), Chennai (MAA), Hyderabad (HYD), Kuala Lumpur (KUL), Lagos (LOS), Mumbai (BOM), Nairobi (NBO), Shanghai (PVG)
Launched 2018
London City (LCY) - New York (JFK)
Bedding only routes (as of 31 May 2018)
Bedding now launched on all LHR services
AMM, BEY, CAI, DME, DOH, ICN, IKA, LAD, TLV (IKA and LAD routes subsequently terminated; catering on remaining LHR routes expected to launch in December 2018).
LGW routes: White Company products expected to be on all LGW flights effective 06 July 2018, at which time all Club World routes worldwide will feature the new bedding product (see post 1367). Reports that new bedding loaded on LGW-JFK in late June (see post 1349).
Effective July 6, 2018, new bedding products expected to be on all Club World flights, worldwide (including LHR, LGW and LCY services).
New catering and bedding
Routes on which the new catering and bedding are in operation.
Launched October 2017
London Heathrow - New York JFK
Launched February 2018 (all from London Heathrow LHR):
Boston (BOS), Baltimore (BWI), Dubai (DXB), Newark (EWR), Philadelphia (PHL), Washington (IAD), Hong Kong (HKG)
Launched March 2018 (LHR)
San Francisco (SFO), Los Angeles (LAX), San Josι (SJC), San Diego (SAN). Las Vegas (LAS), Phoenix (PHX), Seychelles (SEZ from 25 March)
Launched 4 April 2018 (LHR)
Houston (IAH), Miami (MIA), Dallas Fort Worth (DFW), New Orleans (MSY).
Launched 1 May 2018 (LHR) - (Bedding previously launched on DEN, ATL, SEA, YVR)
Denver (DEN), Atlanta (ATL), Austin (AUS), Nassau-Grand Cayman (NAS-GCM), Seattle (SEA), Vancouver (YVR), Calgary (YYC), Nashville (BNA)
Launched 17 May 2018 (LHR) - (Catering previously launched on ORD, YUL, YYZ)
Toronto (YYZ), Montrιal (YUL), Chicago (ORD)
Launched 1 July 2018 (LHR) - (Bedding previously launched on CPT, JNB, SIN, SIN-SYD)
Cape Town (CPT), Johannesburg (JNB), Singapore (SIN), Singapore-Sydney (SIN-SYD)
Launched 1 August 2018 (LHR) - (Bedding previously launched)
Abu Dhabi (AUH), Bahrain (BAH)
Launched 1 September 2018 (LHR) - (Bedding previously launched)
Delhi (DEL), Kuwait (KWI), Muscat (MCT)
Launched 1 October 2018 (LHR) - (Bedding previously launched)
Buenos Aires (EZE), Jeddah (JED), Mexico City (MEX), Rio de Janeiro (GIG), Riyadh (RUH), Santiago (SCL), Sao Paulo (GRU), Tokyo Haneda (HND), Tokyo Narita (NRT)
Launched 28 October 2018 (LHR) - (Bedding previously launched)
Abuja (ABV), Accra (ACC), Bangkok (BKK), Bangalore (BLR), Beijing (PEK), Chennai (MAA), Hyderabad (HYD), Kuala Lumpur (KUL), Lagos (LOS), Mumbai (BOM), Nairobi (NBO), Shanghai (PVG)
Launched 2018
London City (LCY) - New York (JFK)
Bedding only routes (as of 31 May 2018)
Bedding now launched on all LHR services
AMM, BEY, CAI, DME, DOH, ICN, IKA, LAD, TLV (IKA and LAD routes subsequently terminated; catering on remaining LHR routes expected to launch in December 2018).
LGW routes: White Company products expected to be on all LGW flights effective 06 July 2018, at which time all Club World routes worldwide will feature the new bedding product (see post 1367). Reports that new bedding loaded on LGW-JFK in late June (see post 1349).
New Club World Service 2017 - catering and bedding experiences and reactions
Apr 5, 2018, 6:56 am
#1097
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,502
Remember that with new as with old service, you can still pre order your main on all ex-London flights and that guarantees that you will get your first choice. If not, you unfortunately always run a risk of it not being available unless you have very high frequent flyer elite status.
Apr 5, 2018, 7:00 am
#1099
Join Date: Dec 2015
Programs: BAEC Blue
Posts: 247
Remember that with new as with old service, you can still pre order your main on all ex-London flights and that guarantees that you will get your first choice. If not, you unfortunately always run a risk of it not being available unless you have very high frequent flyer elite status.
Apr 5, 2018, 7:34 am
#1100
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,714
I pre-ordered on my recent LHR - JFK. The CC appeared to have no knowledge of the pre-orders as they took our orders on the plane. This might be an old problem but I mention it in case it is linked to the new service. (I pre-ordered on the old service in June 17 and those worked fine.)
Apr 5, 2018, 7:38 am
#1101
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,502
I pre-ordered on my recent LHR - JFK. The CC appeared to have no knowledge of the pre-orders as they took our orders on the plane. This might be an old problem but I mention it in case it is linked to the new service. (I pre-ordered on the old service in June 17 and those worked fine.)
Apr 5, 2018, 7:49 am
#1102
Join Date: Dec 2015
Programs: BAEC Blue
Posts: 247
Apr 6, 2018, 1:03 am
#1104
Join Date: Feb 2017
Programs: BA Gold, IHG Platinum
Posts: 57
Remember that with new as with old service, you can still pre order your main on all ex-London flights and that guarantees that you will get your first choice. If not, you unfortunately always run a risk of it not being available unless you have very high frequent flyer elite status.
We had opted not to pre order, as we couldnt decide before hand what we wanted. My wife has silver status, so we were aware that she might not get her first choice.
Apr 6, 2018, 7:58 am
#1105
Join Date: Dec 2012
Location: Toronto
Programs: BA Silver, VIPorter, VIA Preference: Privilθge, Air Canada Aeroplan
Posts: 369
My parents just flew LHR-EWR and YYZ-LHR in CW.
They're not frequent CW users but remarked on excellent food outbound to EWR.
They said food on the return from YYZ was 'awful' and from their description of the menu it sounds like it is still the 'old' food. They did however get the new bedding.
They remarked that they feel the new amenity kit is a downgrade which was was surprised about. Maybe because my Mum loves shoe bags.
They're not frequent CW users but remarked on excellent food outbound to EWR.
They said food on the return from YYZ was 'awful' and from their description of the menu it sounds like it is still the 'old' food. They did however get the new bedding.
They remarked that they feel the new amenity kit is a downgrade which was was surprised about. Maybe because my Mum loves shoe bags.
Apr 6, 2018, 7:16 pm
#1107
Join Date: Aug 2015
Posts: 1,141
I just came off of BA93 LHR-YUL and was somewhat disappointed to see the old bedding. It was my first time in BA CW and that part of experi nice was really disappointing. The rest was really good though (with the obvious caveats of the issues with the seat thaf are beaten to death on this forum) - I enjoyed my meal, the crew was very friendly and the amenity kit is also pretty nice I think it contained the nicest sleeping mask Ive ever received on a plane.
Apr 7, 2018, 6:41 am
#1108
Join Date: Sep 2012
Location: Balham - Gateway to The South
Programs: BA Bronze
Posts: 2,020
Whilst I do like aspects of the new service which I have now experienced 6 times on the JFK route (all UD) I have to say I think the flaws are beginning to become apparent.
Outbound I had a chipped water glass - given the cut glass style it was neatly disguised and lay in wait for yours truly to find it with her lip.
Inbound was a little more serious, over the last couple of years I have started to become allergic to various items including cranberries and ginger (no more curry for me).
I asked for a vodka and tonic which was brought - it had a slight yellow tinge, before I drank any I queried it with the cabin crew who assured me it was indeed a V&T - after a sip I realised it was ginger ale but by then the damage was done- a very sore and swollen tongue and assorted other symptoms. It was serious enough for an incident report and offer of medics meeting the plane but at that point I just wanted to be home - had it been the old service I would have been given the mixer in its container. I know that the tins are very similar but are the crew that busy with the new service mistakes like this happen often ?
I have sent an email to CS and expect a cut and paste any time soon.
Outbound I had a chipped water glass - given the cut glass style it was neatly disguised and lay in wait for yours truly to find it with her lip.
Inbound was a little more serious, over the last couple of years I have started to become allergic to various items including cranberries and ginger (no more curry for me).
I asked for a vodka and tonic which was brought - it had a slight yellow tinge, before I drank any I queried it with the cabin crew who assured me it was indeed a V&T - after a sip I realised it was ginger ale but by then the damage was done- a very sore and swollen tongue and assorted other symptoms. It was serious enough for an incident report and offer of medics meeting the plane but at that point I just wanted to be home - had it been the old service I would have been given the mixer in its container. I know that the tins are very similar but are the crew that busy with the new service mistakes like this happen often ?
I have sent an email to CS and expect a cut and paste any time soon.
Apr 7, 2018, 6:45 am
#1109
Moderator: Qatar Airways
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,944
I've just been served a Magnum Mini en route to JFK.
Makes a nice change from a yogurt!
M
Makes a nice change from a yogurt!
M
Apr 7, 2018, 7:51 am
#1110
Suspended
Join Date: Nov 2004
Location: London
Programs: BA GGL, AA 1MM LT GLD, SPG PLAT, National Exec Selc, Hilton Diamond, Hyatt Plat, Marriott Silver
Posts: 8,278
Whilst I do like aspects of the new service which I have now experienced 6 times on the JFK route (all UD) I have to say I think the flaws are beginning to become apparent.
Outbound I had a chipped water glass - given the cut glass style it was neatly disguised and lay in wait for yours truly to find it with her lip.
Inbound was a little more serious, over the last couple of years I have started to become allergic to various items including cranberries and ginger (no more curry for me).
I asked for a vodka and tonic which was brought - it had a slight yellow tinge, before I drank any I queried it with the cabin crew who assured me it was indeed a V&T - after a sip I realised it was ginger ale but by then the damage was done- a very sore and swollen tongue and assorted other symptoms. It was serious enough for an incident report and offer of medics meeting the plane but at that point I just wanted to be home - had it been the old service I would have been given the mixer in its container. I know that the tins are very similar but are the crew that busy with the new service mistakes like this happen often ?
I have sent an email to CS and expect a cut and paste any time soon.
Outbound I had a chipped water glass - given the cut glass style it was neatly disguised and lay in wait for yours truly to find it with her lip.
Inbound was a little more serious, over the last couple of years I have started to become allergic to various items including cranberries and ginger (no more curry for me).
I asked for a vodka and tonic which was brought - it had a slight yellow tinge, before I drank any I queried it with the cabin crew who assured me it was indeed a V&T - after a sip I realised it was ginger ale but by then the damage was done- a very sore and swollen tongue and assorted other symptoms. It was serious enough for an incident report and offer of medics meeting the plane but at that point I just wanted to be home - had it been the old service I would have been given the mixer in its container. I know that the tins are very similar but are the crew that busy with the new service mistakes like this happen often ?
I have sent an email to CS and expect a cut and paste any time soon.