Jan 19, 2018, 5:19 pm

FlyerTalk Forums Expert How-Tos and Guides

New Club World Service 2017

Effective July 6, 2018, new bedding products expected to be on all Club World flights, worldwide (including LHR, LGW and LCY services).

New catering and bedding
Routes on which the new catering and bedding are in operation.
Launched October 2017
London Heathrow - New York JFK
Launched February 2018 (all from London Heathrow LHR):
Boston (BOS), Baltimore (BWI), Dubai (DXB), Newark (EWR), Philadelphia (PHL), Washington (IAD), Hong Kong (HKG)
Launched March 2018 (LHR)
San Francisco (SFO), Los Angeles (LAX), San José (SJC), San Diego (SAN). Las Vegas (LAS), Phoenix (PHX), Seychelles (SEZ from 25 March)
Launched 4 April 2018 (LHR)
Houston (IAH), Miami (MIA), Dallas Fort Worth (DFW), New Orleans (MSY).
Launched 1 May 2018 (LHR) - (Bedding previously launched on DEN, ATL, SEA, YVR)
Denver (DEN), Atlanta (ATL), Austin (AUS), Nassau-Grand Cayman (NAS-GCM), Seattle (SEA), Vancouver (YVR), Calgary (YYC), Nashville (BNA)
Launched 17 May 2018 (LHR) - (Catering previously launched on ORD, YUL, YYZ)
Toronto (YYZ), Montréal (YUL), Chicago (ORD)
Launched 1 July 2018 (LHR) - (Bedding previously launched on CPT, JNB, SIN, SIN-SYD)
Cape Town (CPT), Johannesburg (JNB), Singapore (SIN), Singapore-Sydney (SIN-SYD)
Launched 1 August 2018 (LHR) - (Bedding previously launched)
Abu Dhabi (AUH), Bahrain (BAH)
Launched 1 September 2018 (LHR) - (Bedding previously launched)
Delhi (DEL), Kuwait (KWI), Muscat (MCT)
Launched 1 October 2018 (LHR) - (Bedding previously launched)
Buenos Aires (EZE), Jeddah (JED), Mexico City (MEX), Rio de Janeiro (GIG), Riyadh (RUH), Santiago (SCL), Sao Paulo (GRU), Tokyo Haneda (HND), Tokyo Narita (NRT)
Launched 28 October 2018 (LHR) - (Bedding previously launched)
Abuja (ABV), Accra (ACC), Bangkok (BKK), Bangalore (BLR), Beijing (PEK), Chennai (MAA), Hyderabad (HYD), Kuala Lumpur (KUL), Lagos (LOS), Mumbai (BOM), Nairobi (NBO), Shanghai (PVG)

Launched 2018
London City (LCY) - New York (JFK)

Bedding only routes (as of 31 May 2018)
Bedding now launched on all LHR services
AMM, BEY, CAI, DME, DOH, ICN, IKA, LAD, TLV (IKA and LAD routes subsequently terminated; catering on remaining LHR routes expected to launch in December 2018).

LGW routes: White Company products expected to be on all LGW flights effective 06 July 2018, at which time all Club World routes worldwide will feature the new bedding product (see post 1367). Reports that new bedding loaded on LGW-JFK in late June (see post 1349).

New Club World Service 2017 - catering and bedding – experiences and reactions

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Feb 16, 2018, 1:47 am

#901

pondhopper79

Join Date: Jun 2015

Location: London

Programs: BAEC Silver, Avis Preferred Plus, SPG Gold, Marriott Gold

Posts: 114

I experienced the new catering and bedding on the Boston route this week. Very disappointing. While I can see the different service style, the food just seemed like business as usual. As for the "mattress topper" it's so thin it makes no difference to comfort.

Feb 16, 2018, 2:17 am

#902

Tobias-UK

Ambassador, British Airways Executive Club, easyJet and Ryanair

Join Date: Sep 2011

Location: UK/Las Vegas

Programs: BA Gold (GGL/CCR)

Posts: 15,926

Quote:

Originally Posted by pondhopper79

Did you find the rest of the bedding disappointing too?

Feb 16, 2018, 4:03 am

#903

Can I help you

FlyerTalk Evangelist

Join Date: Jul 2002

Programs: Mucci des Hommes Magiques et Magnifiques

Posts: 19,094

The next routes to be launched will be SAN, SFO, LAX, SJC, LAS & PHX, no date yet.

sgm, PETER01, corporate-wage-slave and 2 others like this.

Feb 16, 2018, 9:38 am

#904

pondhopper79

Join Date: Jun 2015

Location: London

Programs: BAEC Silver, Avis Preferred Plus, SPG Gold, Marriott Gold

Posts: 114

Quote:

Originally Posted by Tobias-UK

Did you find the rest of the bedding disappointing too?

There was nothing wrong with the cover per se, I was just expecting a more comfortable sleep than I'm used to. I didn't feel I got that.

Feb 16, 2018, 9:46 am

#905

Can I help you

FlyerTalk Evangelist

Join Date: Jul 2002

Programs: Mucci des Hommes Magiques et Magnifiques

Posts: 19,094

I think that the new bedding is great especially the pillow, the mattress topping is pointless.

mjh0 and mikeyfly like this.

Feb 17, 2018, 2:08 am

#906

orbitmic

FlyerTalk Evangelist, Ambassador, British Airways Executive Club

Join Date: Jun 2008

Location: Somewhere between 0 and 13,000 metres high

Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc

Posts: 30,528

Quote:

Originally Posted by Can I help you

The next routes to be launched will be SAN, SFO, LAX, SJC, LAS & PHX, no date yet.

Sorry I had just missed CIHY's post last night and just posted this in the main course pre-order thread: https://www.flyertalk.com/forum/29426693-post1183.html

Basically, my LAX trip in mid-March seems to feature the new food concept (full menu in the post) so the launch date is presumably either 1 March or 15ish March. Either way, it is a most welcome evolution from my point of view. ^ I am actually taking the flight on the 388 so it will be interesting to see for myself how this works given the plane's unique service features which I realise make some aspects of the service harder to deliver.

Feb 17, 2018, 6:35 am

#907

World Traveller Fuss

Join Date: Aug 2015

Location: London

Programs: BA Gold, Eurostar Carte Blanche

Posts: 712

Quote:

Originally Posted by Can I help you

I think that the new bedding is great especially the pillow, the mattress topping is pointless.

I find the Club bed definitely benefits from adding something. On an empty flight, I've created a ghetto topped before from a spare blanket and slept soundly on that. Something to soften + even out the lumps and bumps. Curious to see what the new provision is like.

Feb 17, 2018, 3:24 pm

#908

orbitmic

FlyerTalk Evangelist, Ambassador, British Airways Executive Club

Join Date: Jun 2008

Location: Somewhere between 0 and 13,000 metres high

Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc

Posts: 30,528

Quote:

Originally Posted by pondhopper79

As for the "mattress topper" it's so thin it makes no difference to comfort.

I personally disagree. Yes, the topper is too short and thin, but personally, to me, it does make a difference and I like having it. I also find the new pillow and the new duvet much better than the old pillow and blanket. On the whole, I think that the new bedding in general makes a significant difference to my comfort, especially on night flights.

oldone and PETER01 like this.

Feb 18, 2018, 12:18 pm

#909

sgm

Join Date: Aug 2002

Location: London

Programs: BA Gold

Posts: 790

Quote:

Originally Posted by Can I help you

The next routes to be launched will be SAN, SFO, LAX, SJC, LAS & PHX, no date yet.

Just noticed that the pre-order menu for a mid-March J to SAN looks like new menu (eg soup; 3 mains; more desserts).

orbitmic likes this.

Feb 18, 2018, 12:22 pm

#910

corporate-wage-slave

Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club

Original Poster

Join Date: Feb 2010

Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer

Posts: 63,804

Quote:

Originally Posted by sgm

Just noticed that the pre-order menu for a mid-March J to SAN looks like new menu (eg soup; 3 mains; more desserts).

Which ties in with orbitmic's timings too. See post above and link, where he has put the LAX menu. Since it includes soup (wild mushroom) it seems to be a similar style to the JFK meals.

sgm and orbitmic like this.

Feb 18, 2018, 12:36 pm

#911

PETER01

Ambassador, British Airways Executive Club

Join Date: Feb 2008

Location: UK

Posts: 10,151

I am enjoying reading this and as for the mattress toppers I think it will make a difference not to lie on the actual fabric of the seat. I hope to try out this service later in the year.

Last edited by Prospero; Feb 18, 2018 at 2:36 pm Reason: Remove reply to deleted post

Feb 18, 2018, 12:48 pm

#912

orbitmic

FlyerTalk Evangelist, Ambassador, British Airways Executive Club

Join Date: Jun 2008

Location: Somewhere between 0 and 13,000 metres high

Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc

Posts: 30,528

Quote:

Originally Posted by corporate-wage-slave

Which ties in with orbitmic's timings too. See post above and link, where he has put the LAX menu. Since it includes soup (wild mushroom) it seems to be a similar style to the JFK meals.

Indeed! sgm, if you look at my post as mentioned by c-w-s, it would be interesting to know if your menu is the same as mine! is anyone flying to SFO in the second half of March? Would be good to see if it gets the new service at the same time too!

sgm likes this.

Feb 18, 2018, 2:37 pm

#913

Prospero

Moderator: British Airways Executive Club, Iberia Airlines, Airport Lounges and Environmentally Friendly Travel

Join Date: Jan 2003

Location: London, UK

Posts: 22,212

Seven off-topic posts have been removed from view. Please try to keep this thread free from clutter.

Prospero
Moderator: BA forum

Feb 18, 2018, 2:40 pm

#914

sgm

Join Date: Aug 2002

Location: London

Programs: BA Gold

Posts: 790

Quote:

Originally Posted by orbitmic

Looks to be exactly the same menu, orbitmic

Now posted to https://www.flyertalk.com/forum/29431525-post1189.html

orbitmic and corporate-wage-slave like this.

Feb 18, 2018, 2:54 pm

#915

orbitmic

FlyerTalk Evangelist, Ambassador, British Airways Executive Club

Join Date: Jun 2008

Location: Somewhere between 0 and 13,000 metres high

Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc

Posts: 30,528

Quote:

Originally Posted by sgm

Looks to be exactly the same menu, orbitmic

Now posted to https://www.flyertalk.com/forum/29431525-post1189.html

Excellent! I think it makes it more likely that this is hopefully not a mistake and that we'll both be enjoying the new service on our Californian flights next months!!