Jan 19, 2018, 5:19 pm
Last edit by: makin'miles
New Club World Service 2017
Effective July 6, 2018, new bedding products expected to be on all Club World flights, worldwide (including LHR, LGW and LCY services).
New catering and bedding
Routes on which the new catering and bedding are in operation.
Launched October 2017
London Heathrow - New York JFK
Launched February 2018 (all from London Heathrow LHR):
Boston (BOS), Baltimore (BWI), Dubai (DXB), Newark (EWR), Philadelphia (PHL), Washington (IAD), Hong Kong (HKG)
Launched March 2018 (LHR)
San Francisco (SFO), Los Angeles (LAX), San Josι (SJC), San Diego (SAN). Las Vegas (LAS), Phoenix (PHX), Seychelles (SEZ from 25 March)
Launched 4 April 2018 (LHR)
Houston (IAH), Miami (MIA), Dallas Fort Worth (DFW), New Orleans (MSY).
Launched 1 May 2018 (LHR) - (Bedding previously launched on DEN, ATL, SEA, YVR)
Denver (DEN), Atlanta (ATL), Austin (AUS), Nassau-Grand Cayman (NAS-GCM), Seattle (SEA), Vancouver (YVR), Calgary (YYC), Nashville (BNA)
Launched 17 May 2018 (LHR) - (Catering previously launched on ORD, YUL, YYZ)
Toronto (YYZ), Montrιal (YUL), Chicago (ORD)
Launched 1 July 2018 (LHR) - (Bedding previously launched on CPT, JNB, SIN, SIN-SYD)
Cape Town (CPT), Johannesburg (JNB), Singapore (SIN), Singapore-Sydney (SIN-SYD)
Launched 1 August 2018 (LHR) - (Bedding previously launched)
Abu Dhabi (AUH), Bahrain (BAH)
Launched 1 September 2018 (LHR) - (Bedding previously launched)
Delhi (DEL), Kuwait (KWI), Muscat (MCT)
Launched 1 October 2018 (LHR) - (Bedding previously launched)
Buenos Aires (EZE), Jeddah (JED), Mexico City (MEX), Rio de Janeiro (GIG), Riyadh (RUH), Santiago (SCL), Sao Paulo (GRU), Tokyo Haneda (HND), Tokyo Narita (NRT)
Launched 28 October 2018 (LHR) - (Bedding previously launched)
Abuja (ABV), Accra (ACC), Bangkok (BKK), Bangalore (BLR), Beijing (PEK), Chennai (MAA), Hyderabad (HYD), Kuala Lumpur (KUL), Lagos (LOS), Mumbai (BOM), Nairobi (NBO), Shanghai (PVG)
Launched 2018
London City (LCY) - New York (JFK)
Bedding only routes (as of 31 May 2018)
Bedding now launched on all LHR services
AMM, BEY, CAI, DME, DOH, ICN, IKA, LAD, TLV (IKA and LAD routes subsequently terminated; catering on remaining LHR routes expected to launch in December 2018).
LGW routes: White Company products expected to be on all LGW flights effective 06 July 2018, at which time all Club World routes worldwide will feature the new bedding product (see post 1367). Reports that new bedding loaded on LGW-JFK in late June (see post 1349).
Effective July 6, 2018, new bedding products expected to be on all Club World flights, worldwide (including LHR, LGW and LCY services).
New catering and bedding
Routes on which the new catering and bedding are in operation.
Launched October 2017
London Heathrow - New York JFK
Launched February 2018 (all from London Heathrow LHR):
Boston (BOS), Baltimore (BWI), Dubai (DXB), Newark (EWR), Philadelphia (PHL), Washington (IAD), Hong Kong (HKG)
Launched March 2018 (LHR)
San Francisco (SFO), Los Angeles (LAX), San Josι (SJC), San Diego (SAN). Las Vegas (LAS), Phoenix (PHX), Seychelles (SEZ from 25 March)
Launched 4 April 2018 (LHR)
Houston (IAH), Miami (MIA), Dallas Fort Worth (DFW), New Orleans (MSY).
Launched 1 May 2018 (LHR) - (Bedding previously launched on DEN, ATL, SEA, YVR)
Denver (DEN), Atlanta (ATL), Austin (AUS), Nassau-Grand Cayman (NAS-GCM), Seattle (SEA), Vancouver (YVR), Calgary (YYC), Nashville (BNA)
Launched 17 May 2018 (LHR) - (Catering previously launched on ORD, YUL, YYZ)
Toronto (YYZ), Montrιal (YUL), Chicago (ORD)
Launched 1 July 2018 (LHR) - (Bedding previously launched on CPT, JNB, SIN, SIN-SYD)
Cape Town (CPT), Johannesburg (JNB), Singapore (SIN), Singapore-Sydney (SIN-SYD)
Launched 1 August 2018 (LHR) - (Bedding previously launched)
Abu Dhabi (AUH), Bahrain (BAH)
Launched 1 September 2018 (LHR) - (Bedding previously launched)
Delhi (DEL), Kuwait (KWI), Muscat (MCT)
Launched 1 October 2018 (LHR) - (Bedding previously launched)
Buenos Aires (EZE), Jeddah (JED), Mexico City (MEX), Rio de Janeiro (GIG), Riyadh (RUH), Santiago (SCL), Sao Paulo (GRU), Tokyo Haneda (HND), Tokyo Narita (NRT)
Launched 28 October 2018 (LHR) - (Bedding previously launched)
Abuja (ABV), Accra (ACC), Bangkok (BKK), Bangalore (BLR), Beijing (PEK), Chennai (MAA), Hyderabad (HYD), Kuala Lumpur (KUL), Lagos (LOS), Mumbai (BOM), Nairobi (NBO), Shanghai (PVG)
Launched 2018
London City (LCY) - New York (JFK)
Bedding only routes (as of 31 May 2018)
Bedding now launched on all LHR services
AMM, BEY, CAI, DME, DOH, ICN, IKA, LAD, TLV (IKA and LAD routes subsequently terminated; catering on remaining LHR routes expected to launch in December 2018).
LGW routes: White Company products expected to be on all LGW flights effective 06 July 2018, at which time all Club World routes worldwide will feature the new bedding product (see post 1367). Reports that new bedding loaded on LGW-JFK in late June (see post 1349).
New Club World Service 2017 - catering and bedding experiences and reactions
Sep 29, 2017, 6:18 am
#317
FlyerTalk Evangelist
Join Date: Jun 2004
Location: LON, ACK, BOS..... (Not necessarily in that order)
Programs: **Mucci Diamond Hairbrush** - compared to that nothing else matters (+BA Bronze)
Posts: 15,128
Yes see post https://www.flyertalk.com/forum/28765150-post3.html from CWS.
Sep 29, 2017, 7:30 am
#318
Suspended
Join Date: Nov 2004
Location: London
Programs: BA GGL, AA 1MM LT GLD, SPG PLAT, National Exec Selc, Hilton Diamond, Hyatt Plat, Marriott Silver
Posts: 8,278
Yes see post https://www.flyertalk.com/forum/28765150-post3.html from CWS.
Sep 29, 2017, 7:45 am
#319
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,093
There is no longer a Sleeper Service just the Goodnight Service.
GOODNIGHT EXPRESS
Customers can choose from the range of starters, main course or desserts and is to be delivered with the customers drink preference once the meal order is complete.
If a customer requests a main meal instead of a starter/dessert, signpost to them they are currently cooking and you will deliver once ready. Deliver the customers drink and nuts whilst they are waiting.
GOODNIGHT
Customer requests starter and main meal.
All flights should be completed in the dark but we are finding this is not possible on the earlier departures as the majority of customers are eating.
GOODNIGHT EXPRESS
Customers can choose from the range of starters, main course or desserts and is to be delivered with the customers drink preference once the meal order is complete.
If a customer requests a main meal instead of a starter/dessert, signpost to them they are currently cooking and you will deliver once ready. Deliver the customers drink and nuts whilst they are waiting.
GOODNIGHT
Customer requests starter and main meal.
All flights should be completed in the dark but we are finding this is not possible on the earlier departures as the majority of customers are eating.
Sep 29, 2017, 8:59 am
#320
Join Date: Jun 2010
Location: London
Programs: Mucci Blue, BAEC Gold, Blockbuster Video card
Posts: 1,378
There is no longer a Sleeper Service just the Goodnight Service.
GOODNIGHT EXPRESS
Customers can choose from the range of starters, main course or desserts and is to be delivered with the customers drink preference once the meal order is complete.
If a customer requests a main meal instead of a starter/dessert, signpost to them they are currently cooking and you will deliver once ready. Deliver the customers drink and nuts whilst they are waiting.
GOODNIGHT
Customer requests starter and main meal.
All flights should be completed in the dark but we are finding this is not possible on the earlier departures as the majority of customers are eating.
GOODNIGHT EXPRESS
Customers can choose from the range of starters, main course or desserts and is to be delivered with the customers drink preference once the meal order is complete.
If a customer requests a main meal instead of a starter/dessert, signpost to them they are currently cooking and you will deliver once ready. Deliver the customers drink and nuts whilst they are waiting.
GOODNIGHT
Customer requests starter and main meal.
All flights should be completed in the dark but we are finding this is not possible on the earlier departures as the majority of customers are eating.
But I know I had food.
Sep 29, 2017, 9:35 am
#322
Suspended
Join Date: Nov 2004
Location: London
Programs: BA GGL, AA 1MM LT GLD, SPG PLAT, National Exec Selc, Hilton Diamond, Hyatt Plat, Marriott Silver
Posts: 8,278
There is no longer a Sleeper Service just the Goodnight Service.
GOODNIGHT EXPRESS
Customers can choose from the range of starters, main course or desserts and is to be delivered with the customers drink preference once the meal order is complete.
If a customer requests a main meal instead of a starter/dessert, signpost to them they are currently cooking and you will deliver once ready. Deliver the customers drink and nuts whilst they are waiting.
GOODNIGHT
Customer requests starter and main meal.
All flights should be completed in the dark but we are finding this is not possible on the earlier departures as the majority of customers are eating.
GOODNIGHT EXPRESS
Customers can choose from the range of starters, main course or desserts and is to be delivered with the customers drink preference once the meal order is complete.
If a customer requests a main meal instead of a starter/dessert, signpost to them they are currently cooking and you will deliver once ready. Deliver the customers drink and nuts whilst they are waiting.
GOODNIGHT
Customer requests starter and main meal.
All flights should be completed in the dark but we are finding this is not possible on the earlier departures as the majority of customers are eating.
Sep 29, 2017, 10:04 am
#323
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,093
All the flights have the same service from the 18.20 departure to the 22.55, the later the departure the quicker the service due to less customers eating.
The problem we are having with the no lighting is that it is slowing down the service on the busier earlier departures.
The problem we are having with the no lighting is that it is slowing down the service on the busier earlier departures.
Sep 29, 2017, 10:14 am
#324
Join Date: Jan 2010
Posts: 7,464
All the flights have the same service from the 18.20 departure to the 22.55, the later the departure the quicker the service due to less customers eating.
The problem we are having with the no lighting is that it is slowing down the service on the busier earlier departures.
The problem we are having with the no lighting is that it is slowing down the service on the busier earlier departures.
The Sleeper Service concept is the only reason I take BA TATL from JFK/PHL so very important for me.
Sep 29, 2017, 10:29 am
#325
Join Date: Jun 2013
Location: London
Programs: BA Silver
Posts: 243
I was on the BA116 last night in 64K and I found the service really disruptive despite the crews best efforts. Far more people than usual had two courses or the full service and consequently their TV screens/reading lights seeped round the cabin. Add to that a particular vocal couple behind me who spoke/ate very loudly, not a great experience at all. I'm really quite disappointed that they're still offering practically a full meal service on the later flights, hopefully it's just the novelty factor and it will wear off.
Finally, the breakfast is still a terrible offering.
Finally, the breakfast is still a terrible offering.
Sep 29, 2017, 10:38 am
#326
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,613
I was on the BA116 last night in 64K and I found the service really disruptive despite the crews best efforts. Far more people than usual had two courses or the full service and consequently their TV screens/reading lights seeped round the cabin. Add to that a particular vocal couple behind me who spoke/ate very loudly, not a great experience at all. I'm really quite disappointed that they're still offering practically a full meal service on the later flights, hopefully it's just the novelty factor and it will wear off.
Sep 29, 2017, 10:39 am
#327
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,093
Everything is served by hand and I think with some tweaks will get quicker after a few months.
Sep 29, 2017, 10:41 am
#329
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,613
