Jan 19, 2018, 5:19 pm
Last edit by: makin'miles
New Club World Service 2017
Effective July 6, 2018, new bedding products expected to be on all Club World flights, worldwide (including LHR, LGW and LCY services).
New catering and bedding
Routes on which the new catering and bedding are in operation.
Launched October 2017
London Heathrow - New York JFK
Launched February 2018 (all from London Heathrow LHR):
Boston (BOS), Baltimore (BWI), Dubai (DXB), Newark (EWR), Philadelphia (PHL), Washington (IAD), Hong Kong (HKG)
Launched March 2018 (LHR)
San Francisco (SFO), Los Angeles (LAX), San José (SJC), San Diego (SAN). Las Vegas (LAS), Phoenix (PHX), Seychelles (SEZ from 25 March)
Launched 4 April 2018 (LHR)
Houston (IAH), Miami (MIA), Dallas Fort Worth (DFW), New Orleans (MSY).
Launched 1 May 2018 (LHR) - (Bedding previously launched on DEN, ATL, SEA, YVR)
Denver (DEN), Atlanta (ATL), Austin (AUS), Nassau-Grand Cayman (NAS-GCM), Seattle (SEA), Vancouver (YVR), Calgary (YYC), Nashville (BNA)
Launched 17 May 2018 (LHR) - (Catering previously launched on ORD, YUL, YYZ)
Toronto (YYZ), Montréal (YUL), Chicago (ORD)
Launched 1 July 2018 (LHR) - (Bedding previously launched on CPT, JNB, SIN, SIN-SYD)
Cape Town (CPT), Johannesburg (JNB), Singapore (SIN), Singapore-Sydney (SIN-SYD)
Launched 1 August 2018 (LHR) - (Bedding previously launched)
Abu Dhabi (AUH), Bahrain (BAH)
Launched 1 September 2018 (LHR) - (Bedding previously launched)
Delhi (DEL), Kuwait (KWI), Muscat (MCT)
Launched 1 October 2018 (LHR) - (Bedding previously launched)
Buenos Aires (EZE), Jeddah (JED), Mexico City (MEX), Rio de Janeiro (GIG), Riyadh (RUH), Santiago (SCL), Sao Paulo (GRU), Tokyo Haneda (HND), Tokyo Narita (NRT)
Launched 28 October 2018 (LHR) - (Bedding previously launched)
Abuja (ABV), Accra (ACC), Bangkok (BKK), Bangalore (BLR), Beijing (PEK), Chennai (MAA), Hyderabad (HYD), Kuala Lumpur (KUL), Lagos (LOS), Mumbai (BOM), Nairobi (NBO), Shanghai (PVG)
Launched 2018
London City (LCY) - New York (JFK)
Bedding only routes (as of 31 May 2018)
Bedding now launched on all LHR services
AMM, BEY, CAI, DME, DOH, ICN, IKA, LAD, TLV (IKA and LAD routes subsequently terminated; catering on remaining LHR routes expected to launch in December 2018).
LGW routes: White Company products expected to be on all LGW flights effective 06 July 2018, at which time all Club World routes worldwide will feature the new bedding product (see post 1367). Reports that new bedding loaded on LGW-JFK in late June (see post 1349).
Effective July 6, 2018, new bedding products expected to be on all Club World flights, worldwide (including LHR, LGW and LCY services).
New catering and bedding
Routes on which the new catering and bedding are in operation.
Launched October 2017
London Heathrow - New York JFK
Launched February 2018 (all from London Heathrow LHR):
Boston (BOS), Baltimore (BWI), Dubai (DXB), Newark (EWR), Philadelphia (PHL), Washington (IAD), Hong Kong (HKG)
Launched March 2018 (LHR)
San Francisco (SFO), Los Angeles (LAX), San José (SJC), San Diego (SAN). Las Vegas (LAS), Phoenix (PHX), Seychelles (SEZ from 25 March)
Launched 4 April 2018 (LHR)
Houston (IAH), Miami (MIA), Dallas Fort Worth (DFW), New Orleans (MSY).
Launched 1 May 2018 (LHR) - (Bedding previously launched on DEN, ATL, SEA, YVR)
Denver (DEN), Atlanta (ATL), Austin (AUS), Nassau-Grand Cayman (NAS-GCM), Seattle (SEA), Vancouver (YVR), Calgary (YYC), Nashville (BNA)
Launched 17 May 2018 (LHR) - (Catering previously launched on ORD, YUL, YYZ)
Toronto (YYZ), Montréal (YUL), Chicago (ORD)
Launched 1 July 2018 (LHR) - (Bedding previously launched on CPT, JNB, SIN, SIN-SYD)
Cape Town (CPT), Johannesburg (JNB), Singapore (SIN), Singapore-Sydney (SIN-SYD)
Launched 1 August 2018 (LHR) - (Bedding previously launched)
Abu Dhabi (AUH), Bahrain (BAH)
Launched 1 September 2018 (LHR) - (Bedding previously launched)
Delhi (DEL), Kuwait (KWI), Muscat (MCT)
Launched 1 October 2018 (LHR) - (Bedding previously launched)
Buenos Aires (EZE), Jeddah (JED), Mexico City (MEX), Rio de Janeiro (GIG), Riyadh (RUH), Santiago (SCL), Sao Paulo (GRU), Tokyo Haneda (HND), Tokyo Narita (NRT)
Launched 28 October 2018 (LHR) - (Bedding previously launched)
Abuja (ABV), Accra (ACC), Bangkok (BKK), Bangalore (BLR), Beijing (PEK), Chennai (MAA), Hyderabad (HYD), Kuala Lumpur (KUL), Lagos (LOS), Mumbai (BOM), Nairobi (NBO), Shanghai (PVG)
Launched 2018
London City (LCY) - New York (JFK)
Bedding only routes (as of 31 May 2018)
Bedding now launched on all LHR services
AMM, BEY, CAI, DME, DOH, ICN, IKA, LAD, TLV (IKA and LAD routes subsequently terminated; catering on remaining LHR routes expected to launch in December 2018).
LGW routes: White Company products expected to be on all LGW flights effective 06 July 2018, at which time all Club World routes worldwide will feature the new bedding product (see post 1367). Reports that new bedding loaded on LGW-JFK in late June (see post 1349).
New Club World Service 2017 - catering and bedding – experiences and reactions
May 27, 2018, 6:40 am
#1306
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,945
May 27, 2018, 9:51 am
#1311
Join Date: Feb 2001
Location: somewhere north of stateside...
Posts: 4,153
I just updated bedding routes on the wiki, per various posts in this thread. I also checked the BA long-haul route map and, provided the May 31 bedding routes launch as planned, it looks the new bedding should be on all LHR long-haul routes at that time.
The only destination not specifically listed in the wiki DOH, although I believe that route has been suspended for a short while. If every other LHR route is on the new bedding, I would guess DOH would be as well once services begin again, as well as DUR once it launches.
The only destination not specifically listed in the wiki DOH, although I believe that route has been suspended for a short while. If every other LHR route is on the new bedding, I would guess DOH would be as well once services begin again, as well as DUR once it launches.
May 30, 2018, 9:25 am
#1312
Join Date: Jul 2017
Programs: BA, SW, IAG
Posts: 143
Well i expericed the new service at Easter.
I have to say it was a bit of a dissappointment in the end. I flew BA67 LHR to PHL.
Yes, enjoyed the lounge in 5A and 5B. Yes, i liked the new bedding. But NO washbag. Not even an old elemis one or a WT+ one. So no toothbrush
Yes, enjoyed the food offerings. But the drinks service was a joke. I got wine (1 glass) after using the call button Twice. So had my first glass in the middle of my main (none with starter). He only brought red and husband wanted white. He got his first glass AFTER finishing his main. Hadnt given out the water bottles yet and we were Parched.
The serivce is too difficult for the CAs, they need to bring back the trolley for drinks.
If this had been a free upgrade, I wouldnt have minded so much, but I usually fly WT+ and i paid for this.
I have to say it was a bit of a dissappointment in the end. I flew BA67 LHR to PHL.
Yes, enjoyed the lounge in 5A and 5B. Yes, i liked the new bedding. But NO washbag. Not even an old elemis one or a WT+ one. So no toothbrush
Yes, enjoyed the food offerings. But the drinks service was a joke. I got wine (1 glass) after using the call button Twice. So had my first glass in the middle of my main (none with starter). He only brought red and husband wanted white. He got his first glass AFTER finishing his main. Hadnt given out the water bottles yet and we were Parched.
The serivce is too difficult for the CAs, they need to bring back the trolley for drinks.
If this had been a free upgrade, I wouldnt have minded so much, but I usually fly WT+ and i paid for this.
May 30, 2018, 9:40 am
#1313
Join Date: Jul 2017
Programs: BA, SW, IAG
Posts: 143
Experienced the new bedding and food on BA 31 to HKG on 04.05.2018 and was genuinely excited to have the new glassware for drinks etc. Sadly the whole service went to pots at the meal time after a good start. Starters offered with sparkling water I did not request, no wine with my main meal of BA Hockey Puck beef nor did the crew respond to my crew bell. In the end I just gave up and ate the meal without any wine (first world problems I know). It's going to take a long time to get to grips with the new changes but it's a step in the right direction I suppose...
Yep same experience i had on t he flight to PHL.
May 31, 2018, 2:24 pm
#1314
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,092
Great news today we completed the final
12 routes for NCW sleep. DME AMM BEY TLV IKA HYD BLR AUH ABV CAI JED MAA. All our CW customers on our LHR ROUTES can now enjoy The White Company bedding, amenity kits and washroom items with LGW routes following shortly.
12 routes for NCW sleep. DME AMM BEY TLV IKA HYD BLR AUH ABV CAI JED MAA. All our CW customers on our LHR ROUTES can now enjoy The White Company bedding, amenity kits and washroom items with LGW routes following shortly.
Jun 5, 2018, 2:42 pm
#1316
Join Date: Jul 2004
Location: UK
Programs: BA Gold
Posts: 228
I experienced the new Club World service on the BA0066 from Philadelphia last week and I have to say I was very underwhelmed. It was a really quick trip to the US, I’d only flown out for a couple of days so while the departure time of 18:45 was relatively early I was ready to sleep as soon as possible. Unfortunately, my AA domestic flight was late so I didn’t have any time for pre flight dining in the lounge, I literally went from gate to gate. I was in seat 22K which is the last window seat in the high J config. Once on board it took about 15 minutes for the cabin crew to offer orange juice or water, apparently the pre-flight Champagne hadn’t been loaded and they weren’t allowed to open the duty free bars. Shortly after take off they were around to take meal orders and collect the breakfast cards. I went for the express option and asked for a glass of Champagne. Then I waited and waited, after 45 minutes I pressed the call bell, no one came, after an hour I went to galley to ask for my meal and a drink, they said they’d be along shortly and explained this was ‘the new club world service’ and this is a very big cabin. Another 15 minutes went by and my ‘express’ meal and first (and only) glass of Champagne arrived. I ended up putting the tray on the floor and going to sleep before they came to collect it. I have to say the bedding and big pillow are a lot better but on this short overnight flight (this one isn’t designated a sleeper service) the service was just too slow.
Jun 5, 2018, 3:14 pm
#1317
Join Date: Aug 2015
Posts: 1,499
LHR-SIN (new bedding only), and HKG-LHR (bedding and catering) this month.
I quite like the bedding, apart from the mattress topper which doesn't really add anything to the package. The pillow is a big improvement and very welcome - it made a huge difference to sleep quality for me.
Service was actually quite quick on both routes, allowing for some good sleep time. Crew were good, overall, and didn't seem too stressed by the new service standard on HKG-LHR. Cabins were rammed on both sectors, so well done to them.
However, the food itself was largely inedible slop, on both routes. Crowning moment of the new catering was when my VLML came out with a salmon starter
I quite like the bedding, apart from the mattress topper which doesn't really add anything to the package. The pillow is a big improvement and very welcome - it made a huge difference to sleep quality for me.
Service was actually quite quick on both routes, allowing for some good sleep time. Crew were good, overall, and didn't seem too stressed by the new service standard on HKG-LHR. Cabins were rammed on both sectors, so well done to them.
However, the food itself was largely inedible slop, on both routes. Crowning moment of the new catering was when my VLML came out with a salmon starter
Jun 8, 2018, 10:19 am
#1318
Join Date: Jan 2004
Location: London, UK
Programs: BA Gold4life, ICH RA, Hyatt Gold and others
Posts: 701
LHR-SIN (new bedding only), and HKG-LHR (bedding and catering) this month.
I quite like the bedding, apart from the mattress topper which doesn't really add anything to the package. The pillow is a big improvement and very welcome - it made a huge difference to sleep quality for me.
Service was actually quite quick on both routes, allowing for some good sleep time. Crew were good, overall, and didn't seem too stressed by the new service standard on HKG-LHR. Cabins were rammed on both sectors, so well done to them.
However, the food itself was largely inedible slop, on both routes. Crowning moment of the new catering was when my VLML came out with a salmon starter
I quite like the bedding, apart from the mattress topper which doesn't really add anything to the package. The pillow is a big improvement and very welcome - it made a huge difference to sleep quality for me.
Service was actually quite quick on both routes, allowing for some good sleep time. Crew were good, overall, and didn't seem too stressed by the new service standard on HKG-LHR. Cabins were rammed on both sectors, so well done to them.
However, the food itself was largely inedible slop, on both routes. Crowning moment of the new catering was when my VLML came out with a salmon starter
I actually flew J to EWR yesterday to try the new J food service and I have to say, I was blown away by the quality and quantity.
The Thai Green Curry with prawn and jasmine rice was good to look at, had a very nice aroma and tasty great. best airline food I have tasted for quite a while.
Service was business like with few personal touches, but a decent load in the 777 dormitory was served attentively and lunch was completed within 90 minutes of take off.
A BIG improvement that could actually get me picking J over F on shorter hops frankly...
Jun 8, 2018, 10:46 am
#1319
Moderator: British Airways Executive Club, Iberia Airlines, Airport Lounges and Environmentally Friendly Travel
Join Date: Jan 2003
Location: London, UK
Posts: 22,212
If you're back on the HKG route later this month, I'd recommend the soup + salad starter and pasta main from the standard menu. The ravioli on last night's BA32 was very tasty
Jun 10, 2018, 3:20 pm
#1320
Join Date: Aug 2016
Location: United Kingdom
Programs: BAEC Blue, Flying Blue Silver, Hilton Gold, Marriot Gold
Posts: 817
I do wonder sometimes how long it will take to retrofit the new club seat to the fleet.