Jan 19, 2018, 5:19 pm
Last edit by: makin'miles
New Club World Service 2017
Effective July 6, 2018, new bedding products expected to be on all Club World flights, worldwide (including LHR, LGW and LCY services).
New catering and bedding
Routes on which the new catering and bedding are in operation.
Launched October 2017
London Heathrow - New York JFK
Launched February 2018 (all from London Heathrow LHR):
Boston (BOS), Baltimore (BWI), Dubai (DXB), Newark (EWR), Philadelphia (PHL), Washington (IAD), Hong Kong (HKG)
Launched March 2018 (LHR)
San Francisco (SFO), Los Angeles (LAX), San José (SJC), San Diego (SAN). Las Vegas (LAS), Phoenix (PHX), Seychelles (SEZ from 25 March)
Launched 4 April 2018 (LHR)
Houston (IAH), Miami (MIA), Dallas Fort Worth (DFW), New Orleans (MSY).
Launched 1 May 2018 (LHR) - (Bedding previously launched on DEN, ATL, SEA, YVR)
Denver (DEN), Atlanta (ATL), Austin (AUS), Nassau-Grand Cayman (NAS-GCM), Seattle (SEA), Vancouver (YVR), Calgary (YYC), Nashville (BNA)
Launched 17 May 2018 (LHR) - (Catering previously launched on ORD, YUL, YYZ)
Toronto (YYZ), Montréal (YUL), Chicago (ORD)
Launched 1 July 2018 (LHR) - (Bedding previously launched on CPT, JNB, SIN, SIN-SYD)
Cape Town (CPT), Johannesburg (JNB), Singapore (SIN), Singapore-Sydney (SIN-SYD)
Launched 1 August 2018 (LHR) - (Bedding previously launched)
Abu Dhabi (AUH), Bahrain (BAH)
Launched 1 September 2018 (LHR) - (Bedding previously launched)
Delhi (DEL), Kuwait (KWI), Muscat (MCT)
Launched 1 October 2018 (LHR) - (Bedding previously launched)
Buenos Aires (EZE), Jeddah (JED), Mexico City (MEX), Rio de Janeiro (GIG), Riyadh (RUH), Santiago (SCL), Sao Paulo (GRU), Tokyo Haneda (HND), Tokyo Narita (NRT)
Launched 28 October 2018 (LHR) - (Bedding previously launched)
Abuja (ABV), Accra (ACC), Bangkok (BKK), Bangalore (BLR), Beijing (PEK), Chennai (MAA), Hyderabad (HYD), Kuala Lumpur (KUL), Lagos (LOS), Mumbai (BOM), Nairobi (NBO), Shanghai (PVG)
Launched 2018
London City (LCY) - New York (JFK)
Bedding only routes (as of 31 May 2018)
Bedding now launched on all LHR services
AMM, BEY, CAI, DME, DOH, ICN, IKA, LAD, TLV (IKA and LAD routes subsequently terminated; catering on remaining LHR routes expected to launch in December 2018).
LGW routes: White Company products expected to be on all LGW flights effective 06 July 2018, at which time all Club World routes worldwide will feature the new bedding product (see post 1367). Reports that new bedding loaded on LGW-JFK in late June (see post 1349).
Effective July 6, 2018, new bedding products expected to be on all Club World flights, worldwide (including LHR, LGW and LCY services).
New catering and bedding
Routes on which the new catering and bedding are in operation.
Launched October 2017
London Heathrow - New York JFK
Launched February 2018 (all from London Heathrow LHR):
Boston (BOS), Baltimore (BWI), Dubai (DXB), Newark (EWR), Philadelphia (PHL), Washington (IAD), Hong Kong (HKG)
Launched March 2018 (LHR)
San Francisco (SFO), Los Angeles (LAX), San José (SJC), San Diego (SAN). Las Vegas (LAS), Phoenix (PHX), Seychelles (SEZ from 25 March)
Launched 4 April 2018 (LHR)
Houston (IAH), Miami (MIA), Dallas Fort Worth (DFW), New Orleans (MSY).
Launched 1 May 2018 (LHR) - (Bedding previously launched on DEN, ATL, SEA, YVR)
Denver (DEN), Atlanta (ATL), Austin (AUS), Nassau-Grand Cayman (NAS-GCM), Seattle (SEA), Vancouver (YVR), Calgary (YYC), Nashville (BNA)
Launched 17 May 2018 (LHR) - (Catering previously launched on ORD, YUL, YYZ)
Toronto (YYZ), Montréal (YUL), Chicago (ORD)
Launched 1 July 2018 (LHR) - (Bedding previously launched on CPT, JNB, SIN, SIN-SYD)
Cape Town (CPT), Johannesburg (JNB), Singapore (SIN), Singapore-Sydney (SIN-SYD)
Launched 1 August 2018 (LHR) - (Bedding previously launched)
Abu Dhabi (AUH), Bahrain (BAH)
Launched 1 September 2018 (LHR) - (Bedding previously launched)
Delhi (DEL), Kuwait (KWI), Muscat (MCT)
Launched 1 October 2018 (LHR) - (Bedding previously launched)
Buenos Aires (EZE), Jeddah (JED), Mexico City (MEX), Rio de Janeiro (GIG), Riyadh (RUH), Santiago (SCL), Sao Paulo (GRU), Tokyo Haneda (HND), Tokyo Narita (NRT)
Launched 28 October 2018 (LHR) - (Bedding previously launched)
Abuja (ABV), Accra (ACC), Bangkok (BKK), Bangalore (BLR), Beijing (PEK), Chennai (MAA), Hyderabad (HYD), Kuala Lumpur (KUL), Lagos (LOS), Mumbai (BOM), Nairobi (NBO), Shanghai (PVG)
Launched 2018
London City (LCY) - New York (JFK)
Bedding only routes (as of 31 May 2018)
Bedding now launched on all LHR services
AMM, BEY, CAI, DME, DOH, ICN, IKA, LAD, TLV (IKA and LAD routes subsequently terminated; catering on remaining LHR routes expected to launch in December 2018).
LGW routes: White Company products expected to be on all LGW flights effective 06 July 2018, at which time all Club World routes worldwide will feature the new bedding product (see post 1367). Reports that new bedding loaded on LGW-JFK in late June (see post 1349).
New Club World Service 2017 - catering and bedding – experiences and reactions
Jan 1, 2018, 4:53 am
#661
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,772
I don't remember whether the metal basket was there but the food itself was plated by the flight attendants on the round plates rather than served pre-plated in the rectangular all-in-one dishes they used to use. Both quantity and quality seemed better on the starter and the main course.
Jan 1, 2018, 5:04 am
#662
Join Date: Nov 2002
Location: Boston, MA
Programs: AA EXP, B6 Mosaic, UA Plat, Bonvoy Plat, Hyatt Globalist
Posts: 1,774
It was the old booklet menu so maybe some kind of hybrid of the old service with the new. Good news I guess because presumably it will improve again when the whole service is rolled out.
Jan 1, 2018, 4:13 pm
#665
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,772
For bedding, that should be cascaded to the LCY service during 2018 but there aren't precise dates as far as I know.
[And that, I think, is all the hard news we have at the moment, all destinations].
Jan 1, 2018, 8:41 pm
#667
Formerly known as newbie elite
Join Date: Feb 2002
Location: YUL
Programs: IHG Diamond Ambassador, Accor Platinum, AC50K
Posts: 2,923
Our SD in F flying to Tokyo from Heathrow around Xmas said that they were having serious teething issues with the new CW product. J crews working much harder than F apparently with this new service. Not surprised that the rollout is slow.
Jan 3, 2018, 8:45 am
#669
Join Date: Sep 2013
Location: London, UK
Programs: Ronin - churn and burn
Posts: 701
I flew LHR-JFK in early December and have posted a full review, including some funky before and after sliders: comparing the previous Do&Co catering to the latest incarnation.
My conclusion
The new bedding is a vast improvement as is the new tableware. The food is not much better than the old Do&Co catering on this route but then again this is BA’s flagship service and has always received an extra level of care and attention.
My main concern with the bedding is that there is nowhere for it to go during takeoff and less so during landing, when nobody seemed able to stuff the contents back into the original bag.
With the catering the main issue appears to be speed. I didn’t notice this too much upstairs on the 747 but there are a multitude of stories out there of people sat towards the back of the cabins on the 777 who haven’t been served a main course until three hours after takeoff.
If BA can roll both the Do&Co and White Company partnerships successfully, fleetwide, they will go some way to undoing all of the harm that has been done to their reputation after the last three years of cost-cutting. Add in a new seat due in 2019 and then the only issue that remains is the poor quality of the lounges.
BA don’t exactly have an easy road ahead of them but for now at least, it appears that things are moving in the right direction.
REVIEW – British Airways : Updated Club World Service – London to New York JFK (B747 Upper Deck)
My conclusion
The new bedding is a vast improvement as is the new tableware. The food is not much better than the old Do&Co catering on this route but then again this is BA’s flagship service and has always received an extra level of care and attention.
My main concern with the bedding is that there is nowhere for it to go during takeoff and less so during landing, when nobody seemed able to stuff the contents back into the original bag.
With the catering the main issue appears to be speed. I didn’t notice this too much upstairs on the 747 but there are a multitude of stories out there of people sat towards the back of the cabins on the 777 who haven’t been served a main course until three hours after takeoff.
If BA can roll both the Do&Co and White Company partnerships successfully, fleetwide, they will go some way to undoing all of the harm that has been done to their reputation after the last three years of cost-cutting. Add in a new seat due in 2019 and then the only issue that remains is the poor quality of the lounges.
BA don’t exactly have an easy road ahead of them but for now at least, it appears that things are moving in the right direction.
Jan 4, 2018, 6:06 am
#670
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,092
Catering
6 more routes later in January: ORD, EWR, IAD, BOS, PHL and BWI.
Quite a few delivery changes have have been made to the current service.
Bedding
Sleep products are planned to be launched in the coming weeks on LCY-JFK and LHR – ATL, DFW, DXB, IAD, IAH, KWI, LAX, PHL, RUH, SAN, SEA, SFO, SJC.
The small grey pillow is being removed.
6 more routes later in January: ORD, EWR, IAD, BOS, PHL and BWI.
Quite a few delivery changes have have been made to the current service.
Bedding
Sleep products are planned to be launched in the coming weeks on LCY-JFK and LHR – ATL, DFW, DXB, IAD, IAH, KWI, LAX, PHL, RUH, SAN, SEA, SFO, SJC.
The small grey pillow is being removed.
Jan 4, 2018, 6:12 am
#671
Suspended
Join Date: Nov 2004
Location: London
Programs: BA GGL, AA 1MM LT GLD, SPG PLAT, National Exec Selc, Hilton Diamond, Hyatt Plat, Marriott Silver
Posts: 8,278
Catering
6 more routes later in January: ORD, EWR, IAD, BOS, PHL and BWI.
Quite a few delivery changes have have been made to the current service.
Bedding
Sleep products are planned to be launched in the coming weeks on LCY-JFK and LHR – ATL, DFW, DXB, IAD, IAH, KWI, LAX, PHL, RUH, SAN, SEA, SFO, SJC.
The small grey pillow is being removed.
6 more routes later in January: ORD, EWR, IAD, BOS, PHL and BWI.
Quite a few delivery changes have have been made to the current service.
Bedding
Sleep products are planned to be launched in the coming weeks on LCY-JFK and LHR – ATL, DFW, DXB, IAD, IAH, KWI, LAX, PHL, RUH, SAN, SEA, SFO, SJC.
The small grey pillow is being removed.
Strange they are focusing on NE markets (besides Chicago) rather than adding a more competitive route like HKG or LAX.
Is there anticipation on when Round 3 will be?
Jan 4, 2018, 6:20 am
#672
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,092
I’m guessing that most customers won’t notice the service changes and it should enable us to deliver the service quicker, it’s better but still not enough so expect to see some more changes in the future.
I believe the HKG route won’t be too long a wait.
Jan 4, 2018, 6:24 am
#674
Suspended
Join Date: Nov 2004
Location: London
Programs: BA GGL, AA 1MM LT GLD, SPG PLAT, National Exec Selc, Hilton Diamond, Hyatt Plat, Marriott Silver
Posts: 8,278
Any cuts to the actual catering product?
Jan 4, 2018, 6:49 am
#675
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,092
Yes there a few, the salt and pepper shakers are being removed and replaced by paper sachets.
Olive oil will be on request only.
On non JFK routes the three in one bread rolls will be replaced by 2 different single bread rolls.
Olive oil will be on request only.
On non JFK routes the three in one bread rolls will be replaced by 2 different single bread rolls.