Jan 19, 2018, 5:19 pm
Last edit by: makin'miles
New Club World Service 2017
Effective July 6, 2018, new bedding products expected to be on all Club World flights, worldwide (including LHR, LGW and LCY services).
New catering and bedding
Routes on which the new catering and bedding are in operation.
Launched October 2017
London Heathrow - New York JFK
Launched February 2018 (all from London Heathrow LHR):
Boston (BOS), Baltimore (BWI), Dubai (DXB), Newark (EWR), Philadelphia (PHL), Washington (IAD), Hong Kong (HKG)
Launched March 2018 (LHR)
San Francisco (SFO), Los Angeles (LAX), San José (SJC), San Diego (SAN). Las Vegas (LAS), Phoenix (PHX), Seychelles (SEZ from 25 March)
Launched 4 April 2018 (LHR)
Houston (IAH), Miami (MIA), Dallas Fort Worth (DFW), New Orleans (MSY).
Launched 1 May 2018 (LHR) - (Bedding previously launched on DEN, ATL, SEA, YVR)
Denver (DEN), Atlanta (ATL), Austin (AUS), Nassau-Grand Cayman (NAS-GCM), Seattle (SEA), Vancouver (YVR), Calgary (YYC), Nashville (BNA)
Launched 17 May 2018 (LHR) - (Catering previously launched on ORD, YUL, YYZ)
Toronto (YYZ), Montréal (YUL), Chicago (ORD)
Launched 1 July 2018 (LHR) - (Bedding previously launched on CPT, JNB, SIN, SIN-SYD)
Cape Town (CPT), Johannesburg (JNB), Singapore (SIN), Singapore-Sydney (SIN-SYD)
Launched 1 August 2018 (LHR) - (Bedding previously launched)
Abu Dhabi (AUH), Bahrain (BAH)
Launched 1 September 2018 (LHR) - (Bedding previously launched)
Delhi (DEL), Kuwait (KWI), Muscat (MCT)
Launched 1 October 2018 (LHR) - (Bedding previously launched)
Buenos Aires (EZE), Jeddah (JED), Mexico City (MEX), Rio de Janeiro (GIG), Riyadh (RUH), Santiago (SCL), Sao Paulo (GRU), Tokyo Haneda (HND), Tokyo Narita (NRT)
Launched 28 October 2018 (LHR) - (Bedding previously launched)
Abuja (ABV), Accra (ACC), Bangkok (BKK), Bangalore (BLR), Beijing (PEK), Chennai (MAA), Hyderabad (HYD), Kuala Lumpur (KUL), Lagos (LOS), Mumbai (BOM), Nairobi (NBO), Shanghai (PVG)
Launched 2018
London City (LCY) - New York (JFK)
Bedding only routes (as of 31 May 2018)
Bedding now launched on all LHR services
AMM, BEY, CAI, DME, DOH, ICN, IKA, LAD, TLV (IKA and LAD routes subsequently terminated; catering on remaining LHR routes expected to launch in December 2018).
LGW routes: White Company products expected to be on all LGW flights effective 06 July 2018, at which time all Club World routes worldwide will feature the new bedding product (see post 1367). Reports that new bedding loaded on LGW-JFK in late June (see post 1349).
Effective July 6, 2018, new bedding products expected to be on all Club World flights, worldwide (including LHR, LGW and LCY services).
New catering and bedding
Routes on which the new catering and bedding are in operation.
Launched October 2017
London Heathrow - New York JFK
Launched February 2018 (all from London Heathrow LHR):
Boston (BOS), Baltimore (BWI), Dubai (DXB), Newark (EWR), Philadelphia (PHL), Washington (IAD), Hong Kong (HKG)
Launched March 2018 (LHR)
San Francisco (SFO), Los Angeles (LAX), San José (SJC), San Diego (SAN). Las Vegas (LAS), Phoenix (PHX), Seychelles (SEZ from 25 March)
Launched 4 April 2018 (LHR)
Houston (IAH), Miami (MIA), Dallas Fort Worth (DFW), New Orleans (MSY).
Launched 1 May 2018 (LHR) - (Bedding previously launched on DEN, ATL, SEA, YVR)
Denver (DEN), Atlanta (ATL), Austin (AUS), Nassau-Grand Cayman (NAS-GCM), Seattle (SEA), Vancouver (YVR), Calgary (YYC), Nashville (BNA)
Launched 17 May 2018 (LHR) - (Catering previously launched on ORD, YUL, YYZ)
Toronto (YYZ), Montréal (YUL), Chicago (ORD)
Launched 1 July 2018 (LHR) - (Bedding previously launched on CPT, JNB, SIN, SIN-SYD)
Cape Town (CPT), Johannesburg (JNB), Singapore (SIN), Singapore-Sydney (SIN-SYD)
Launched 1 August 2018 (LHR) - (Bedding previously launched)
Abu Dhabi (AUH), Bahrain (BAH)
Launched 1 September 2018 (LHR) - (Bedding previously launched)
Delhi (DEL), Kuwait (KWI), Muscat (MCT)
Launched 1 October 2018 (LHR) - (Bedding previously launched)
Buenos Aires (EZE), Jeddah (JED), Mexico City (MEX), Rio de Janeiro (GIG), Riyadh (RUH), Santiago (SCL), Sao Paulo (GRU), Tokyo Haneda (HND), Tokyo Narita (NRT)
Launched 28 October 2018 (LHR) - (Bedding previously launched)
Abuja (ABV), Accra (ACC), Bangkok (BKK), Bangalore (BLR), Beijing (PEK), Chennai (MAA), Hyderabad (HYD), Kuala Lumpur (KUL), Lagos (LOS), Mumbai (BOM), Nairobi (NBO), Shanghai (PVG)
Launched 2018
London City (LCY) - New York (JFK)
Bedding only routes (as of 31 May 2018)
Bedding now launched on all LHR services
AMM, BEY, CAI, DME, DOH, ICN, IKA, LAD, TLV (IKA and LAD routes subsequently terminated; catering on remaining LHR routes expected to launch in December 2018).
LGW routes: White Company products expected to be on all LGW flights effective 06 July 2018, at which time all Club World routes worldwide will feature the new bedding product (see post 1367). Reports that new bedding loaded on LGW-JFK in late June (see post 1349).
New Club World Service 2017 - catering and bedding – experiences and reactions
Sep 19, 2017, 4:11 am
#301
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,799
Sep 19, 2017, 4:20 am
#303
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,799
Sep 21, 2017, 5:26 am
#307
Join Date: Aug 2015
Location: UK
Programs: Executive Club Silver, Kestrelflyer Silver, FlyingBlue & Expedia+
Posts: 89
Finally! a Business class worth being called Club, Glad BA is upping it's game can't wait for the new bedding to come in and that should be quite an impressive change (along with the new seats).
Thanks for report too, much appreciated!
Thanks for report too, much appreciated!
Sep 21, 2017, 8:21 am
#308
Join Date: Sep 2012
Location: Balham - Gateway to The South
Programs: BA Bronze
Posts: 2,020
I will post the few photos I have when I recover form a fortnight of solid party time.
For the time being I will say the differences from the old catering were as follows:
New gold menu, orders taken for the hot main course
Bread roll, mini croissant, butter, jam salt and pepper were given first on a side plate
Starter display trolley came out and we were offered to take more than one item should we wish, I had the meat and cheese option which was rather nice apart from the mini discs of bread which tasted like drinks coasters.
Mixed grill had raw tomato and better scrambled eggs (a bit salty)
Mozarella and tomato omelette was nice mushrooms and rosti were ok again a raw whole cherry tomato, caramelised onions were not to my liking with the more delicate flavours of the other items.
The eggs were definitely more kindly treated and tasted a lot better as a result,
There were no sticky trays for the drinks but I managed.
There was no bar run but I was actively encouraged to ask or ring the call bell should I need anything.
BA have managed to do what I could not - turn my husband into a tea drinker - the coffee was as dire as the outbound. Those of us who know better have the tea
For the time being I will say the differences from the old catering were as follows:
New gold menu, orders taken for the hot main course
Bread roll, mini croissant, butter, jam salt and pepper were given first on a side plate
Starter display trolley came out and we were offered to take more than one item should we wish, I had the meat and cheese option which was rather nice apart from the mini discs of bread which tasted like drinks coasters.
Mixed grill had raw tomato and better scrambled eggs (a bit salty)
Mozarella and tomato omelette was nice mushrooms and rosti were ok again a raw whole cherry tomato, caramelised onions were not to my liking with the more delicate flavours of the other items.
The eggs were definitely more kindly treated and tasted a lot better as a result,
There were no sticky trays for the drinks but I managed.
There was no bar run but I was actively encouraged to ask or ring the call bell should I need anything.
BA have managed to do what I could not - turn my husband into a tea drinker - the coffee was as dire as the outbound. Those of us who know better have the tea
Sep 21, 2017, 9:31 am
#309
Join Date: Dec 2008
Location: London
Programs: Mucci (Scirocco Sash), BAEC Gold, IHG Diamond Ambassador
Posts: 863
I have now updated post 3 with comments on the return sector, this link takes you straight there:
http://www.flyertalk.com/forum/28765150-post3.html
As noted, it wasn't actually a Sleeper service in the end, but the menu is the same and hopefully you can see how it would work on both the Sleeper and Good Night services.
http://www.flyertalk.com/forum/28765150-post3.html
As noted, it wasn't actually a Sleeper service in the end, but the menu is the same and hopefully you can see how it would work on both the Sleeper and Good Night services.
I wonder if parts of the new menu ex-US is going to be the usual slightly lower standard than ex-UK catering (in my experience anyway) - that being said, Do&Co have a fairly big presence in the US so I am sure they could provision it to the same standard if they wanted.
Sep 22, 2017, 5:00 am
#311
Join Date: Sep 2012
Location: Balham - Gateway to The South
Programs: BA Bronze
Posts: 2,020
As promised, here are the photos of the daytime service from JFK (BA178)
Menu:
Initial tray
Trolley display (I was in row 60 so not a full one - sorry)
Omelette minus tomato which I had already snaffled at that point
The snack meal was tapas - take it or leave it - no choice, it was fine and I enjoyed it.
PS - really sorry about the size of the images, I can barely manage to attach them - it will be a while before I learn to resize them
Menu:
Initial tray
Trolley display (I was in row 60 so not a full one - sorry)
Omelette minus tomato which I had already snaffled at that point
The snack meal was tapas - take it or leave it - no choice, it was fine and I enjoyed it.
PS - really sorry about the size of the images, I can barely manage to attach them - it will be a while before I learn to resize them
Sep 28, 2017, 7:18 am
#312
Join Date: Jun 2016
Location: Lincoln, England
Programs: BAEC Silver, HHonors Silver, Marriott Bonvoy Silver
Posts: 256
Does anyone have further updates on the enhanced CW? Have the timing issues improved as people get used to the new service?
Also can we expect further enhancements and any ideas when these will be introduced onto other (non JFK) service?
Also can we expect further enhancements and any ideas when these will be introduced onto other (non JFK) service?
Sep 28, 2017, 7:22 am
#313
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,092
Timing is still an issue because there are two thousand of us trained and have only done the service once or twice or not at all.
No new routes will be announced until the New Year.
No new routes will be announced until the New Year.
Sep 28, 2017, 9:13 am
#314
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,399
Sep 29, 2017, 2:44 am
#315
Join Date: Oct 2012
Location: London
Programs: BA Gold
Posts: 1,347
Slightly OT, but I see over on the AA forum that AA are also introducing new bedding in their premium international classes - http://www.flyertalk.com/forum/ameri...ec-2017-a.html
It will be interesting to see who manages to get this done first. Given that the AA business class bedding is currently much better than BA's (well the pillow certainly is) it will also be interesting to see whether they maintain their edge with their new offering.
It will be interesting to see who manages to get this done first. Given that the AA business class bedding is currently much better than BA's (well the pillow certainly is) it will also be interesting to see whether they maintain their edge with their new offering.