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New Club World Service 2017 - catering and bedding – experiences and reactions

New Club World Service 2017 - catering and bedding – experiences and reactions

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Old Nov 21, 18, 5:46 am   -   Wikipost
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New Club World Service 2017

Effective July 6, 2018, new bedding products expected to be on all Club World flights, worldwide (including LHR, LGW and LCY services).

New catering and bedding

Routes on which the new catering and bedding are in operation.
Launched October 2017
London Heathrow - New York JFK
Launched February 2018 (all from London Heathrow LHR):
Boston (BOS), Baltimore (BWI), Dubai (DXB), Newark (EWR), Philadelphia (PHL), Washington (IAD), Hong Kong (HKG)
Launched March 2018 (LHR)
San Francisco (SFO), Los Angeles (LAX), San José (SJC), San Diego (SAN). Las Vegas (LAS), Phoenix (PHX), Seychelles (SEZ from 25 March)
Launched 4 April 2018 (LHR)
Houston (IAH), Miami (MIA), Dallas Fort Worth (DFW), New Orleans (MSY).
Launched 1 May 2018 (LHR) - (Bedding previously launched on DEN, ATL, SEA, YVR)
Denver (DEN), Atlanta (ATL), Austin (AUS), Nassau-Grand Cayman (NAS-GCM), Seattle (SEA), Vancouver (YVR), Calgary (YYC), Nashville (BNA)
Launched 17 May 2018 (LHR) - (Catering previously launched on ORD, YUL, YYZ)
Toronto (YYZ), Montréal (YUL), Chicago (ORD)
Launched 1 July 2018 (LHR) - (Bedding previously launched on CPT, JNB, SIN, SIN-SYD)
Cape Town (CPT), Johannesburg (JNB), Singapore (SIN), Singapore-Sydney (SIN-SYD)
Launched 1 August 2018 (LHR) - (Bedding previously launched)
Abu Dhabi (AUH), Bahrain (BAH)
Launched 1 September 2018 (LHR) - (Bedding previously launched)
Delhi (DEL), Kuwait (KWI), Muscat (MCT)
Launched 1 October 2018 (LHR) - (Bedding previously launched)
Buenos Aires (EZE), Jeddah (JED), Mexico City (MEX), Rio de Janeiro (GIG), Riyadh (RUH), Santiago (SCL), Sao Paulo (GRU), Tokyo Haneda (HND), Tokyo Narita (NRT)
Launched 28 October 2018 (LHR) - (Bedding previously launched)
Abuja (ABV), Accra (ACC), Bangkok (BKK), Bangalore (BLR), Beijing (PEK), Chennai (MAA), Hyderabad (HYD), Kuala Lumpur (KUL), Lagos (LOS), Mumbai (BOM), Nairobi (NBO), Shanghai (PVG)

Launched 2018
London City (LCY) - New York (JFK)

Bedding only routes (as of 31 May 2018)
Bedding now launched on all LHR services
AMM, BEY, CAI, DME, DOH, ICN, IKA, LAD, TLV (IKA and LAD routes subsequently terminated; catering on remaining LHR routes expected to launch in December 2018).

LGW routes: White Company products expected to be on all LGW flights effective 06 July 2018, at which time all Club World routes worldwide will feature the new bedding product (see post 1367). Reports that new bedding loaded on LGW-JFK in late June (see post 1349).
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Old Sep 11, 17, 11:41 am
  #241  
 
Join Date: Oct 2004
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Originally Posted by OneworldHarj View Post
Its amazing to think that an airline will invest in keeping the champagne flowing freely but won't invest in decent coffee
Yes , but WHAT champagne should be the question , Castelnau champagne is not at the top of my list to drink on a plane or on the ground , or buy under any circumstance ! Castelnau sell it to BA cheap because they want their product on BA flights , product placement of an inferior Champagne , BA buy it from them as it is cheap ..

So is the case with coffee , the reason Java republic is on the BOB BA flights is because they have either paid .. or given a preferential deal to BA on the cost of it , nothing to do with the quality of the product .
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Old Sep 12, 17, 11:33 am
  #242  
 
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c-w-s, thank you so much for that informative initial review.

Any forthcoming updates on the Sleeper service version? Probably going to be on this route over new years
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Old Sep 12, 17, 2:54 pm
  #243  
 
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Originally Posted by corporate-wage-slave View Post
I can just about remember the Go cafetière, small plastic things,and with those there is a stewing effect, the longer you leave it, the stronger the flavour. So how this could work on BA is that like the speciality teas, there could be small packets of ground coffee in various flavours, the cabin crew would simply tip the packet into a mini cafetière and top with hot water, so not much different work-wise from those asking for peppermint tea.
This sounds like the Starbucks "VIA", which was on Easyjet a few years ago (from 2009 to maybe about 2013 or so). Easy are selling either Illy (ordinary coffee, decaf) and Nescafe (pseudo-cappuccino) these days, but I suspect those work on a similar principle. I'm not sure the quality of those would equal that of a good ground coffee in a filter, suitably strong.

(I don't drink coffee unless in dire need of stimulant, so I haven't tried these extensively).

Meanwhile, on the topic of the new CW service, is tea still rationed to one cup at the end of the meal, or is it more freely available? I have long found it ridiculous how BA ration the tea, in all cabins (except F), while handing out gin with abandon. Sometimes I feel like it's a live-action Hogarth print on a long daytime flight.
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Old Sep 12, 17, 3:03 pm
  #244  
 
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Originally Posted by daftboy View Post
c-w-s, thank you so much for that informative initial review.

Any forthcoming updates on the Sleeper service version? Probably going to be on this route over new years
I, too, would love to know what the Sleeper Service new CW service is like JFK-LHR, if anyone has experienced it...
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Old Sep 12, 17, 3:16 pm
  #245  
 
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Post #3 will soon have this detail
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Old Sep 12, 17, 3:53 pm
  #246  
 
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All looks great and look forward to trying it in the future.

Am delighted to hear that BA are instructing their crew to set 20 degrees at night in the club world (and hopefully First) cabin. So hopefully we can all finally get some decent sleep and well earned rest.

Am am looking forward to trying the new service soon.
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Old Sep 13, 17, 12:54 am
  #247  
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Originally Posted by daftboy View Post
c-w-s, thank you so much for that informative initial review.

Any forthcoming updates on the Sleeper service version? Probably going to be on this route over new years
Yes, I have an update (of sorts) for this nearly ready, just need to sort out the photos. Check back in the next 24 hours if nothing goes wrong!
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Old Sep 13, 17, 1:18 am
  #248  
 
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Originally Posted by corporate-wage-slave View Post
Yes, I have an update (of sorts) for this nearly ready, just need to sort out the photos. Check back in the next 24 hours if nothing goes wrong!
Looking forward to it. Thanks for providing such a great, in-depth review.
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Old Sep 13, 17, 5:15 am
  #249  
 
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Originally Posted by flatlander View Post
...Meanwhile, on the topic of the new CW service, is tea still rationed to one cup at the end of the meal, or is it more freely available? I have long found it ridiculous how BA ration the tea, in all cabins (except F), while handing out gin with abandon. Sometimes I feel like it's a live-action Hogarth print on a long daytime flight.
Well, I agree that the BA tea is far better than the current coffee, but I've never seen any rationing in place. CC have always been willing to make a fresh pot if necessary when I've asked for a cuppa...
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Old Sep 13, 17, 5:34 am
  #250  
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Originally Posted by hearingdouble View Post
I was served champagne in a jam jar the other day *shakes head*

Without wishing to go overboard, a flute (with a relatively sharp bottom) is clearly the best vessel for sparkling wine if you want to preserve temperature and fizz. Tumblers and old-fashioned "coupe" glasses can take a hike (Coupes were necessary when bottled champagne had yeast sediment in it, but that hasn't been the case for about a century now.)
The debate between flutes and coupes is far more complex than that and both have their fans. You are right that flutes keep the carbonic gas better so is often preferred by those who like highly sparkling Champagne, but conversely, Champagne is first and foremost a wine, and just like any other wine, a more open glass like a coupe is much better at allowing the wine to open up and develop its aromas. For that reason, many of us prefer coupes especially if we tend to drink more complex Champagne like the more prestigious cuvees, you can count me as one of them (I am fine with flutes for basic Champagne, but then they don't tend to do it very much for me). There are further arguments for/against each of the two vessels.

Last edited by orbitmic; Sep 13, 17 at 5:43 am
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Old Sep 13, 17, 5:58 am
  #251  
 
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Originally Posted by rockflyertalk View Post
Having spent my lifetime drinking coffee and then worked in the 3rd wave independent coffee world for 5 yrs, HIDDY & CWS are absolutely right. It is all about the quality of the coffee sourced, its roast profile and then how it is made.

Having said that it is possible to make better coffee with commercial branded cheap high volume stuff such as Lavazza. But the amount espresso vs water is the key.

​​​​​​​ I would love supply airlines with amazing coffee! It might even stop me from drinking all their champagne!! Anyway on thread topic...
That bottle looks very warm to me
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Old Sep 13, 17, 6:04 am
  #252  
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Originally Posted by choosethedrew View Post
In the meantime, why not keep things beautifully simple like Qantas and have a good cafetière?
Because quality espresso coffee is much better and that is what the competition is able to provide!

Last edited by orbitmic; Sep 13, 17 at 6:12 am
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Old Sep 13, 17, 7:50 am
  #253  
 
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Originally Posted by bafan View Post
Well, I agree that the BA tea is far better than the current coffee, but I've never seen any rationing in place. CC have always been willing to make a fresh pot if necessary when I've asked for a cuppa...
The service was very oriented towards tea later; no tea on the bar trolleys in the bar runs before meals in Club, and in WT I've never felt tea was available either at that time.

After meals, tea is freely available (call bell in Club, walk to the galley in WT), but frankly I drink litres of the stuff a day in normal circumstances so I'd prefer a continuous supply.

Obviously my ideal new service element would be a self service tea tap at my seat as found in some Japanese restaurants
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Old Sep 13, 17, 10:41 am
  #254  
 
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Originally Posted by orbitmic View Post
Because quality espresso coffee is much better and that is what the competition is able to provide!
I agree, but how long do you think it will be before BA ponies up for that kind of capex on a clapped out 777?!
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Old Sep 14, 17, 12:33 pm
  #255  
 
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Originally Posted by nyjoe4 View Post
I, too, would love to know what the Sleeper Service new CW service is like JFK-LHR, if anyone has experienced it...
Originally Posted by corporate-wage-slave View Post
Yes, I have an update (of sorts) for this nearly ready, just need to sort out the photos. Check back in the next 24 hours if nothing goes wrong!
I am flying BA116 tonight. I am assuming that there won't be much change seeing as

1) The bedding isn't implemented yet and
2) The point of the sleeper service is to not be eating on the flight, thus somewhat negating the impact of the , erm, largely F&B centric changes so far.

But if there is anything of interest to report I'll try and make sure I mention it.

Tbh I don't have much to compare it to as I almost always get the slightly earlier, non-sleeper services back from NY so it's been a while since I flew this. CWS doubtless has better insight
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