BA lost luggage - who's responsibility?
Aug 31, 17, 1:10 am
#1
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BA lost luggage - who's responsibility?
A few days ago we were flying back from BKK - DOH - FCO (Qatar) and then FCO - LGW - JER (BA on separate ticket).
The Qatar check in agent proactively offered to check our luggage through to our final destination, so we provided our BA booking details and our bags were checked through to JER, which at the time I thought was really impressive
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When we arrived in JER, the bags didn't arrive. The Qatar bag tracking app, which seems to have more information than BA have, shows that the bag was loaded onto our connecting flight from DOH - FCO, so I presume our luggage is lost in FCO.
In this case, who is responsible for the lost bags? We have a BA bag track reference number, but I have little confidence that BA will do anything. It is a little confusing with 2 airlines involved?
The Qatar check in agent proactively offered to check our luggage through to our final destination, so we provided our BA booking details and our bags were checked through to JER, which at the time I thought was really impressive
free upload site no registration
When we arrived in JER, the bags didn't arrive. The Qatar bag tracking app, which seems to have more information than BA have, shows that the bag was loaded onto our connecting flight from DOH - FCO, so I presume our luggage is lost in FCO.
In this case, who is responsible for the lost bags? We have a BA bag track reference number, but I have little confidence that BA will do anything. It is a little confusing with 2 airlines involved?
Aug 31, 17, 1:16 am
#3
Join Date: Jan 2010
Posts: 7,464
BA is responsible at it is the last carrier supposed to handle the luggage.
Make sure your WorldTracer record is up to date with the relevant details, and just wait. Do not call as this is just a way of increasing your blood pressure without actually achieving anything.
Make sure your WorldTracer record is up to date with the relevant details, and just wait. Do not call as this is just a way of increasing your blood pressure without actually achieving anything.
Aug 31, 17, 1:19 am
#4
Join Date: Jan 2016
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I was always under the impression that it is the airline that tagged it is responsible to reunite it with the passenger. So in this case that would be QR.
Isn't this partly the reason why airlines do not want to check through baggage on separate tickets as they increase their liability under the Montreal convention for additional baggage handling over which they have no influence?
Isn't this partly the reason why airlines do not want to check through baggage on separate tickets as they increase their liability under the Montreal convention for additional baggage handling over which they have no influence?
Aug 31, 17, 1:22 am
#5
Join Date: Jan 2010
Posts: 7,464
Originally Posted by plunet
I was always under the impression that it is the airline that tagged it is responsible to reunite it with the passenger. So in this case that would be QR.
Originally Posted by plunet
Isn't this partly the reason why airlines do not want to check through baggage on separate tickets as they increase their liability under the Montreal convention for additional baggage handling over which they have no influence?
Aug 31, 17, 1:34 am
#6
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Originally Posted by plunet
I was always under the impression that it is the airline that tagged it is responsible to reunite it with the passenger. So in this case that would be QR.
Isn't this partly the reason why airlines do not want to check through baggage on separate tickets as they increase their liability under the Montreal convention for additional baggage handling over which they have no influence?
Isn't this partly the reason why airlines do not want to check through baggage on separate tickets as they increase their liability under the Montreal convention for additional baggage handling over which they have no influence?
Aug 31, 17, 2:03 am
#7
Join Date: Jan 2008
Posts: 1,492
Originally Posted by mmogdan
BA told my wife that Qatar should never have checked the bags through to the BA flights, which I think was rather misleading.
some info here http://www.flyertalk.com/forum/briti...e-tickets.html
and here http://www.headforpoints.com/2016/06...rough-checkin/
Aug 31, 17, 8:09 am
#8
Join Date: May 2013
Posts: 6,349
Originally Posted by plunet
I was always under the impression that it is the airline that tagged it is responsible to reunite it with the passenger. So in this case that would be QR.
Aug 31, 17, 8:13 am
#9
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Originally Posted by mmogdan
BA told my wife that Qatar should never have checked the bags through to the BA flights, which I think was rather misleading.
http://www.qatarairways.com/us/en/on...s-service.page
Through check-in
Qatar Airways is pleased to offer passengers the courtesy of through check of themselves and their bags to their final destination when travelling on multi-sector journeys involving connections onto other oneworld member airlines, even when the trip is booked using separate tickets. However, customers should note that through check may not be possible on their return journey if there trip starts with another airline that does not provide the same level of service.
Qatar Airways is pleased to offer passengers the courtesy of through check of themselves and their bags to their final destination when travelling on multi-sector journeys involving connections onto other oneworld member airlines, even when the trip is booked using separate tickets. However, customers should note that through check may not be possible on their return journey if there trip starts with another airline that does not provide the same level of service.
Aug 31, 17, 8:55 am
#10
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As others have said, the last airline will always be the passenger's point of contact.
The question of responsibility is different, and BA will liaise with QR to ascribe responsibilities.
Finally, again, people should note that when you get an airline to through check a bag on successive itineraries, you should always approach an agent at the transfer counter of airport where your second itinerary starts to ask them to scan your luggage tag receipt, otherwise your luggage will almost never arrive with you. That is because even though the bag has technically been through checked, the system of the second airline does not know to expect the bag on your flight.
The question of responsibility is different, and BA will liaise with QR to ascribe responsibilities.
Finally, again, people should note that when you get an airline to through check a bag on successive itineraries, you should always approach an agent at the transfer counter of airport where your second itinerary starts to ask them to scan your luggage tag receipt, otherwise your luggage will almost never arrive with you. That is because even though the bag has technically been through checked, the system of the second airline does not know to expect the bag on your flight.
Aug 31, 17, 9:14 am
#11
Join Date: Jan 2016
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Originally Posted by orbitmic
As others have said, the last airline will always be the passenger's point of contact.
The question of responsibility is different, and BA will liaise with QR to ascribe responsibilities.
Finally, again, people should note that when you get an airline to through check a bag on successive itineraries, you should always approach an agent at the transfer counter of airport where your second itinerary starts to ask them to scan your luggage tag receipt, otherwise your luggage will almost never arrive with you. That is because even though the bag has technically been through checked, the system of the second airline does not know to expect the bag on your flight.
The question of responsibility is different, and BA will liaise with QR to ascribe responsibilities.
Finally, again, people should note that when you get an airline to through check a bag on successive itineraries, you should always approach an agent at the transfer counter of airport where your second itinerary starts to ask them to scan your luggage tag receipt, otherwise your luggage will almost never arrive with you. That is because even though the bag has technically been through checked, the system of the second airline does not know to expect the bag on your flight.
I am genuinely interested in understanding the right answer. But also hope the OP is reunited with their bags. For BA to turn around and say QR should not have checked through was just plain wrong.
Aug 31, 17, 9:35 am
#13
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Originally Posted by plunet
I agree that it will be BA that will probably reunite the bag with the passenger as the last carrier to have handled the bag, but surely QR are responsible (which is what the OP asked) They took responsibility for the bag at check in, and it is their tag on the bag. If the OP has to claim for missing or damaged ppbaggage that surely would be a claim to QR (and QR would be responsible for the claim and either take the claim on the chin, or attempt to claim those costs from BA)...
I am genuinely interested in understanding the right answer. But also hope the OP is reunited with their bags. For BA to turn around and say QR should not have checked through was just plain wrong.
I am genuinely interested in understanding the right answer. But also hope the OP is reunited with their bags. For BA to turn around and say QR should not have checked through was just plain wrong.
Aug 31, 17, 9:39 am
#14
Join Date: Jan 2010
Posts: 7,464
Originally Posted by plunet
I agree that it will be BA that will probably reunite the bag with the passenger as the last carrier to have handled the bag, but surely QR are responsible (which is what the OP asked) They took responsibility for the bag at check in, and it is their tag on the bag. If the OP has to claim for missing or damaged ppbaggage that surely would be a claim to QR (and QR would be responsible for the claim and either take the claim on the chin, or attempt to claim those costs from BA)...
I am genuinely interested in understanding the right answer. But also hope the OP is reunited with their bags. For BA to turn around and say QR should not have checked through was just plain wrong.
I am genuinely interested in understanding the right answer. But also hope the OP is reunited with their bags. For BA to turn around and say QR should not have checked through was just plain wrong.
How BA get recompense from QR is a discussion between them, and of little passenger interest to the passenger.
Aug 31, 17, 9:40 am
#15
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Originally Posted by plunet
I agree that it will be BA that will probably reunite the bag with the passenger as the last carrier to have handled the bag, but surely QR are responsible (which is what the OP asked) They took responsibility for the bag at check in, and it is their tag on the bag. If the OP has to claim for missing or damaged ppbaggage that surely would be a claim to QR (and QR would be responsible for the claim and either take the claim on the chin, or attempt to claim those costs from BA)...
I am genuinely interested in understanding the right answer. But also hope the OP is reunited with their bags. For BA to turn around and say QR should not have checked through was just plain wrong.
I am genuinely interested in understanding the right answer. But also hope the OP is reunited with their bags. For BA to turn around and say QR should not have checked through was just plain wrong.
As it turns out, my wife's bag has been found, but as of yet, mine has not. We were away on a 4.5 week trip and I literally have very little clothes at home - would it be unreasonable to claim for some basic clothes?
