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Old Jun 15, 2018, 6:09 am
  #106  
 
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Originally Posted by EsherFlyer
Did they go to T3 at your request?u
Yes, they did in the end. The entire T5D bus gate area is not the most attractive part of Heathrow.
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Old Jun 17, 2018, 7:07 am
  #107  
 
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The same happened to me last week. I did not have a tight connection from a BA domestic to an AA long haul but during the flight the CSD told me what was going to happen. So on the air bridge I was met by two BA staff and with one went down the steps on to the apron where a van was waiting by the plane. Then a pleasant drive over to T3 - very sociable driver. He then escorted me to the BA Lounge - saying the AA one was useless (although I find the Flagship Lounge OK). No security checks an all in all it took about 15 minutes.

A very pleasant experience. I got the feeling it was an occasional Gold perk and nothing to do with tight connections. I also suspect it only happens with OW connections.
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Old Oct 15, 2018, 2:29 pm
  #108  
 
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I really thought I might get this the other day but no luck (mostly wanted it for novelty value). A delay took my connection GLA-LHR-JFK down to 45 mins. CE connecting to CW, and since the delay at GLA was somewhat creeping, I had called the GGL line to check options, who had told me that sometimes car transfers are arranged. There was somebody else on the flight who happened to be doing the same connection.

Obviously a leisurely transfer in the end so no big deal, but it did leave me wondering how they prioritise / how much resource they have available for these?
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Old Oct 15, 2018, 3:20 pm
  #109  
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Originally Posted by woglet86
Obviously a leisurely transfer in the end so no big deal, but it did leave me wondering how they prioritise / how much resource they have available for these?
If this was a T5B departure, then I don't think the car would make much difference. Domestic to T5B is what, 10 minutes? By the time you go around the one-way road system for T5 and navigate the relevant staircases I'm not sure a car would save much time, and in any event, with final boarding at 20 minutes, you weren't in much of a risk there. They are also reluctant to offload passengers until 10 minutes to departure, with the notable exception of bus gates, where they really do hold to the 20 minutes deadline.

Incidentally, the Jag service doesn't save much time for T5 to T3 either. I can normally get to the lounges in T3 within 25 minutes of domestic arrival, and the car service might, might, save about 5 minutes on that. The road section takes more or less the same, it's just the security scan which is saved, plus waiting for the next bus departure from T5, but that's usually just a few minutes. With the new Flight Connection centre at T3 you have a slightly longer walk from the car drop off location close to the previous Flight Connection location. There's not a lot in it really.
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Old Nov 4, 2018, 7:21 am
  #110  
 
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I'm assuming the answer is no, but does anyone know for certain if T4 is outside the scope of this service? If a book a BA domestic flight connecting to QR from T4 (also under a BA code) with a relatively tight connection, I'm guessing I won't be getting assistance making the connection? Thanks!
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Old Nov 4, 2018, 7:25 am
  #111  
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Originally Posted by lost_in_translation
I'm assuming the answer is no, but does anyone know for certain if T4 is outside the scope of this service? If a book a BA domestic flight connecting to QR from T4 (also under a BA code) with a relatively tight connection, I'm guessing I won't be getting assistance making the connection? Thanks!
You assume correctly, the service is for BA passengers - don’t QR offer a similar service for their frequent flyers?
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Old Nov 4, 2018, 7:38 am
  #112  
 
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Originally Posted by Tobias-UK


You assume correctly, the service is for BA passengers - don’t QR offer a similar service for their frequent flyers?
Well, actually the service is for BA *and* AA long haul passengers given the joint business agreement. QR and BA have a similar joint business agreement, so I don't think it's a totally stupid question.

QR as far as I'm aware don't have anything similar at LHR, but I've never flown QR from LHR on a trip not starting at LHR before, so I could be wrong.
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Old Nov 4, 2018, 7:44 am
  #113  
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Originally Posted by lost_in_translation
Well, actually the service is for BA *and* AA long haul passengers given the joint business agreement. QR and BA have a similar joint business agreement, so I don't think it's a totally stupid question.

QR as far as I'm aware don't have anything similar at LHR, but I've never flown QR from LHR on a trip not starting at LHR before, so I could be wrong.
IIRC, AA send the CK team to T5 to collect their passengers from connecting flights. I wasn’t suggesting your question was stupid, I just assumed with all the trumpeting we’ve read on here about QR and their supposedly superior product that they might have provided a similar service for their ‘high value’ customers.
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Old Nov 4, 2018, 8:13 am
  #114  
 
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Originally Posted by Tobias-UK


IIRC, AA send the CK team to T5 to collect their passengers from connecting flights.
Ahh, I clearly wasn't aware of this crucial fact. Thanks
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Old Nov 13, 2018, 8:28 am
  #115  
 
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Originally Posted by flying_pig
Completely agree with orbitmic and Pilot37. I would also add that, rather than just connections, perhaps these resources could have also been dedicated to a departure and arrival service for F pax with dedicated escort and vehicle (along the lines of what LH, LX and AF do). Even if they did that "based upon availability" it would have made a lot of premium passengers very happy.
Thumbs up for this!
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Old Nov 13, 2018, 9:23 am
  #116  
 
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I believe that at present the Concorde Team (formerly Special Services) don't have the resource to do this. As I recall they are only capable of 4 separate aircraft transfers at any one time
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Old Nov 13, 2018, 11:54 am
  #117  
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Originally Posted by Tobias-UK
You assume correctly, the service is for BA passengers - don’t QR offer a similar service for their frequent flyers?
QR do, but it is only for customers marked as VVIP (visible on the Passenger List albeit obviously not shown to passengers)

BA GGL does not classify as VVIP, nor does QR Platinum (OWE).

The majority of VVIPs are of Qatari descent, and are Royal Family, Government Ministers, etc.

However, there are also a select number of VVIPs who are frequent flyers. I met one a couple of weeks ago, and he flies DOH-LHR-DOH-India-DOH every week, where the DOH-LHR-DOH legs are in F, and the DOH-India-DOH are in J. I can't even begin to imagine how much he spends with QR, but I'd hazard a guess at a lot!

M
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Old Dec 16, 2018, 10:40 am
  #118  
 
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Hi All,

I have a connection from AMS>LHR T5 landing at 19.55, and need to get to T3 for the 21:30 to CPT - should i be wd about the bus route or is there a possibility of this transfer? Last time i did a T5 to T3 transfer it was utter chaos at flight connections and then again when i got to T3 secuirty that i nearly missed the flight. (and no time for a quick gin in the qantas lounge!)
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Old Dec 16, 2018, 10:48 am
  #119  
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Originally Posted by GavT_london
I have a connection from AMS>LHR T5 landing at 19.55, and need to get to T3 for the 21:30 to CPT - should i be wd about the bus route or is there a possibility of this transfer? Last time i did a T5 to T3 transfer it was utter chaos at flight connections and then again when i got to T3 secuirty that i nearly missed the flight. (and no time for a quick gin in the qantas lounge!)
The Jaguar / SUV may be offered but it's definitely not something you can count on and it's more likely to be on a domestic arrival anyway, where there is a greater time benefit by avoiding the security screen. From AMS that's not avoidable so generally the Jag can't save much time. I've had it for trips with long connections and not had it offered on trips bang on 90 minutes. You just can't predict it.

I'm going to guess your previous experience was late morning when the main AA departures are leaving? Not that I've really had experienced any problems recently, all of my transfers in 2018 have been in the 19 to 37 minute area, T5 gate to T3 lounge. At that time of the day (20:00 hrs) I really doubt you'd experience "utter chaos". If your AMS arrives into T5B note the bus pickup point at ground level.
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Old Dec 16, 2018, 11:51 am
  #120  
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Hi,

I agree with c-w-s that at that time there should not be any problems ( I did a T3-T5 transfer at 7pm) and was the only person on the transfer bus and minimal queues at T5 FCC security

Regards

TBS
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