BA Calls on Border Force to cut immigration delays
#31
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,476
Simply opening the e-gates up to all US citizens for example, irrespective of the number of visits and without further checks, would likely not stack up in security terms - and, indeed, the reciprocal arrangement of Global Entry doesn't just allow any UK citizen to apply because a fee, criminal records check and face-to-face interview are required.
Last edited by NWIFlyer; Aug 25, 2017 at 9:32 am
#32
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,194
Interesting quote from the BBC article
Border Force and British Airways have an agreement to close the Terminal 5 ePassport gates at 11pm every evening. In recent months, Border Force has kept the gates open beyond 11pm - often to accommodate passengers arriving on delayed British Airways flights.
#33
Join Date: Feb 2001
Location: somewhere north of stateside...
Posts: 4,153
USCBP, for its many failings, has done a decent job over the past couple of years in deploying technology that has significantly reduced queues at their ports of entry. This technology is used not only by returning US citizens, but visitors to the United States as well. It also frees up officers to focus on higher risk visitors.
I've seen much less from UKBF - the non-EU lines at LHR can be dire.
I've seen much less from UKBF - the non-EU lines at LHR can be dire.
#34
Join Date: Feb 2009
Location: YYC
Programs: BA bronze, Aeroplan peon
Posts: 4,746
Yes, the lines for non EU visitors can often be very long at T5, but I have always found the officers to be polite and courteous when you finally get to them. Unlike the USA, when a number of them seem to enjoy being on a power trip and making life difficult just because they can.
As a gay couple the treatment between the UK and US agents is night and day, and partly because of the US border agents treatment of us we have boycotted any travel or spending on US goods and services. I certainly have no intentions of going back to the USA, but I do get fair treatment in the UK and have spent quite a bit of my tourist dollars/pounds there over the last decade.
As a gay couple the treatment between the UK and US agents is night and day, and partly because of the US border agents treatment of us we have boycotted any travel or spending on US goods and services. I certainly have no intentions of going back to the USA, but I do get fair treatment in the UK and have spent quite a bit of my tourist dollars/pounds there over the last decade.
#35
Join Date: Jul 2014
Programs: Mucci de l'Arbitrage
Posts: 927
#36
FlyerTalk Evangelist
Join Date: Aug 2007
Location: UK
Posts: 10,709
I think we are now in an age when they dont need to work for the government. A private company can handle their work as easily as them.
#37
Join Date: Oct 2005
Location: UK
Programs: IHG Gold, VS Silver, EK Silver, BA Blue
Posts: 99
I did laugh at this press release. Yes waiting a further hour at immigration having just spent x hours in one of our dirty aeroplanes without a meal or wifi. Glasshouses and all that.
In all seriousness the process is pretty poor, closed egates when the are massive queues of tired people is never good and all too often occurrence at LHR. Crikey even the US have upped their game, last 3 times gone through in less than 10 mins, just lucky maybe. LAX, SEA & YYZ.
In all seriousness the process is pretty poor, closed egates when the are massive queues of tired people is never good and all too often occurrence at LHR. Crikey even the US have upped their game, last 3 times gone through in less than 10 mins, just lucky maybe. LAX, SEA & YYZ.
#38
Join Date: Nov 2003
Location: Here and there
Programs: AA EXP
Posts: 1,551
#39
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,210
Although not very practical I do understand why he said it. Although they don't work at EZE immigration the police do the passenger screening checks at the airports. Mind you there does seem to be thousands of them out in the streets standing about doing nothing so I'm not surprised they try and make use of them.
#40
Join Date: Aug 2012
Posts: 2,676
The people monitoring the gates are the guys positioned on the back wall as you walk out having gone through the gates.
I frequently see them leaning back arms folded.
So in those cases - how are the gates working?
In fact - next time you go through - take 10 seconds as you walk past them and watch them. I bet none of them hit a single key in the time you watch.
Do you think they've installed foot controls? Or perhaps thought control?
Just because you put manual checks on an automated system doesn't mean it's not automated.
#41
Join Date: Jun 2002
Location: Kent, UK
Programs: BA Gold; Turkish Miles&SmilesElite;; Freccia Alata Plus; Amex Platinum; SPG Gold; Marriott Gold Elit
Posts: 276
Some time last year I arrived to a fairly chaotic E-gate area at T5 with only one third of machines operational. I spoke to a Border Force agent and he alleged that BA would not pay for more to be open - more BF staff required to monitor the increased flow, he suggested.
Don't have a second source confirmation of this. Perhaps C-W-S may know something??
Don't have a second source confirmation of this. Perhaps C-W-S may know something??
#43
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,791
The e-gates do checks on several databases, including comparing the data physically on the chip, on the barcode, on the data page, and with the central records associated with that passport number. The data needs to match, the passport not reported lost/stolen and a few other checks. The chip, passport and central records all have facial identification data, and there are several cameras in the e-gate booth. These images appear on the control officers' screens before the passport is presented, and the officer does a quick scan that all 4 components match correctly. This is why tented passports don't work, and it's important to press the photo down on the patten without vibration. There is a biometric set of data that could be used, however in earlier trials it was found that either you made it very secure (e.g. iris shape and size) but easy to get a high failure rate so not making it any faster for officer or passenger; alternatively you make it very a loose pattern match, and then husbands get through on their wife's image. Overall in terms of speed, a quick facial scan is the most efficient, which also means that if a photo of someone of particular interest comes on screen, maybe their name isn't known, the officer can intercept them. The slow but most crucial bit is the database checks, which have to happen under any system, the photo recognition is barely a second per passport holder.
I'm afraid I don't know the details. You are correct that there is apparently a 3 way agreement between UKBF, HAL and BA at T5 but I can only speculate as to its contents. I suspect the recent additional e-gates for UK Border and CTA Connections were part funded by BA and HAL, however reading between the lines it's not the e-gates that BA are concerned about - there aren't that many flights coming in at 23:00 hrs - it's the manual queues that are annoying BA.
Some time last year I arrived to a fairly chaotic E-gate area at T5 with only one third of machines operational. I spoke to a Border Force agent and he alleged that BA would not pay for more to be open - more BF staff required to monitor the increased flow, he suggested.
Don't have a second source confirmation of this. Perhaps C-W-S may know something??
Don't have a second source confirmation of this. Perhaps C-W-S may know something??
Last edited by corporate-wage-slave; Aug 25, 2017 at 12:32 pm
#44
Join Date: Aug 2012
Programs: British Airways Executive Club Silver
Posts: 143
The e-gates do checks on several databases, including comparing the data physically on the chip, on the barcode, on the data page, and with the central records associated with that passport number. The data needs to match, the passport not reported lost/stolen and a few other checks. The chip, passport and central records all have facial identification data, and there are several cameras in the e-gate booth. These images appear on the control officers' screens before the passport is presented, and the officer does a quick scan that all 4 components match correctly.
Which images appear on the control officer's screen before the passport is presented? Surely just an image of the individual within the gate, and nothing else, until the passport is presented?
#45
Join Date: Jun 2015
Location: BOS
Programs: AA EXP
Posts: 479
There is a biometric set of data that could be used, however in earlier trials it was found that either you made it very secure (e.g. iris shape and size) but easy to get a high failure rate so not making it any faster for officer or passenger; alternatively you make it very a loose pattern match, and then husbands get through on their wife's image.
Overall in terms of speed, a quick facial scan is the most efficient, which also means that if a photo of someone of particular interest comes on screen, maybe their name isn't known, the officer can intercept them. The slow but most crucial bit is the database checks, which have to happen under any system, the photo recognition is barely a second per passport holder.
Last edited by Kumulani; Aug 25, 2017 at 1:30 pm