Denied food in CE when everyone else got served
Aug 25, 2017, 1:36 pm
#166
Join Date: Jul 2015
Location: London
Programs: BA GGL / GfL
Posts: 3,257
Aug 31, 2017, 6:56 am
#167
Original Poster
Join Date: Jun 2013
Location: GLA
Programs: BAEC GGL CCR, HHonors DIA
Posts: 148
I just got a call from BA. We "acknowledge you didnt get the best of experience, so we will give you 3k avios"
Seemingly nothing in the ticket which said I didnt deserve catering, and was the cabin crew who decided I didnt deserve catering.
I told the lady, 3k wont really make a difference in my avios balance, but I'll accept the lukewarm apology from BA. She didnt seem best pleased.
Seemingly nothing in the ticket which said I didnt deserve catering, and was the cabin crew who decided I didnt deserve catering.
I told the lady, 3k wont really make a difference in my avios balance, but I'll accept the lukewarm apology from BA. She didnt seem best pleased.
Aug 31, 2017, 9:47 am
#168
Join Date: Aug 2012
Location: Provincie Antwerpen, Vlaanderen, België
Programs: MUCCI Gold
Posts: 2,512
3k Avios, that's properly embarrassing. I'd be loath to call it an apology, and consider it more of an insult.
I assume that the CS representative was displeased at having to be the deliverer of such underwhelming news.
I assume that the CS representative was displeased at having to be the deliverer of such underwhelming news.
Aug 31, 2017, 10:07 am
#169
Join Date: Feb 2005
Programs: EL AL Matmid, BA Executive Club GfL, GGL/CCR, Hilton Diamond, Avis President's Club
Posts: 2,085
I have been the receiver of 4000 Avios compensation for not getting a meal on CW, so I don't think that 3000 for CE is that bad, considering.
Aug 31, 2017, 10:21 am
#170
Join Date: Oct 2006
Location: Edinburgh
Programs: BA, LH
Posts: 64
I find this situation astounding. BA don't just advertise a meal as a benefit of travelling CE. They advertise that all CE passengers receive a choice of meal (https://www.britishairways.com/en-gb...usiness-dining).
In order to have any reasonable likelihood of being able to meet that commitment, they need to over-cater.
In order to have any reasonable likelihood of being able to meet that commitment, they need to over-cater.
Aug 31, 2017, 10:43 am
#172
Join Date: Jul 2014
Location: Buckinghamshire
Programs: BAEC Gold Guest List, Hilton Honours Diamond, Accor Gold
Posts: 2,303
Oh how things have changed in a few short years. Four years ago on my first Club Europe flight to Alicante from Gatwick they forgot to load my VLML. Slightly different I know, as you were told you weren't getting any food by crew onboard, but still no meal. I received 20,000 avios comp when I wrote in and complained. At the time I was a Bronze BAEC member.
Aug 31, 2017, 11:08 am
#173
Join Date: Dec 2011
Location: LON
Programs: BA Bronze
Posts: 75
Aug 31, 2017, 11:17 am
#174
Join Date: Dec 2011
Location: LON
Programs: BA Bronze
Posts: 75
Aug 31, 2017, 12:35 pm
#175
Join Date: Aug 2010
Location: London Stratford, E7
Programs: BAEC Gold! Thanks to FT
Posts: 3,376
I just got a call from BA. We "acknowledge you didnt get the best of experience, so we will give you 3k avios"
Seemingly nothing in the ticket which said I didnt deserve catering, and was the cabin crew who decided I didnt deserve catering.
I told the lady, 3k wont really make a difference in my avios balance, but I'll accept the lukewarm apology from BA. She didnt seem best pleased.
Seemingly nothing in the ticket which said I didnt deserve catering, and was the cabin crew who decided I didnt deserve catering.
I told the lady, 3k wont really make a difference in my avios balance, but I'll accept the lukewarm apology from BA. She didnt seem best pleased.
Aug 31, 2017, 2:49 pm
#177
formerly Christopher Sutton
Join Date: Dec 2014
Programs: BA Silver
Posts: 214
We were on a CE back from MAN to LHR on bank holiday Monday. 6 rows of Club Europe on an A321. 4 ploughmans were loaded, the rest of us were offered the crappy finger sandwich afternoon tea. Wasn't impressed. Ploughmans is always gong to be preferred over those sarnies which was the second time in a month I've been served them (previously on LHR to BCN).
Aug 31, 2017, 2:56 pm
#179
Join Date: Feb 2006
Location: London
Programs: BAEC
Posts: 2,644
We were on a CE back from MAN to LHR on bank holiday Monday. 6 rows of Club Europe on an A321. 4 ploughmans were loaded, the rest of us were offered the crappy finger sandwich afternoon tea. Wasn't impressed. Ploughmans is always gong to be preferred over those sarnies which was the second time in a month I've been served them (previously on LHR to BCN).