Denied food in CE when everyone else got served
Aug 21, 2017, 1:08 pm
#17
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Aug 21, 2017, 1:13 pm
#18
Join Date: Oct 2006
Location: UK
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Can't the crew award Avios on the spot for certain issues and mark the case as resolved in their ipad? So why not at least offer to fetch something from the BoB, get customer to pay with their Avios then award 'service recovery' to the same amount?
NOT that BoB is a substitute for CE catering before BA get any ideas.
NOT that BoB is a substitute for CE catering before BA get any ideas.
Aug 21, 2017, 1:16 pm
#19
Join Date: Oct 2006
Location: UK
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Night stopping CE services are return catered I believe, no idea how or where the food is stored overnight...
Aug 21, 2017, 1:17 pm
#20
Ambassador, British Airways Executive Club
Join Date: Feb 2008
Location: UK
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OP, was the basket offered to 1 A then he completely ignored you and never offered it at all?
The CSM/SCCM should definitely have the discretion to offer something free from BoB in cases of missed catering but I don't know the exact BA policy on this. Poor overall.
Aug 21, 2017, 1:17 pm
#22
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Aug 21, 2017, 1:20 pm
#23
Original Poster
Join Date: Jun 2013
Location: GLA
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My suspicion here is that they were one down on catering, and decided to look at the PNR dates to decide who was the last to book, which turned out to be you. What may, or may not, have happened is checking CE passengers for their dates of booking amendments, including those who nabbed a last minute POUG or AUP. I'm guessing this was a night stopped morning flight from GLA, which would be more prone to this. If you were booked 48 hours beforehand then there would be plenty of scope to adjust the catering, even on night stops. So I suspect there is more to this story.
The only other time this happened to me was when I slept through catering on a CW ticket and woke up hungry and there was nothing left.
However last monday, I didnt want to make a fuss, especially since it was infront of the whole cabin. Feared it would become a DYKWIA incident.
I'll make a complaint to BA, though an offer of 4000 avios feels a little lukewarm tbh
Aug 21, 2017, 1:26 pm
#26
Ambassador, British Airways Executive Club
Join Date: Feb 2008
Location: UK
Posts: 10,129
I find it amazing that on a flight with more than 100 plus passengers for whom a CSM/CSD has (huge) responsibility for BA won't give you the power of discretion re BoB which would be a very easy 'fix' to resolve matters like the OP's!!!!!!!
Aug 21, 2017, 1:26 pm
#27
Join Date: Jan 2016
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Assuming there was anything left on BOB, the OP could have just bought something there and billed BA for it. I would hope BA would offer a refund!
Failing that, if I was the OP, I would fight for a chargeback on my payment card. What is the value you think of no catering on CE, 30% of the ticket price?
Failing that, if I was the OP, I would fight for a chargeback on my payment card. What is the value you think of no catering on CE, 30% of the ticket price?
Aug 21, 2017, 1:26 pm
#28
Join Date: Dec 2007
Posts: 3,579
Can't the crew award Avios on the spot for certain issues and mark the case as resolved in their ipad? So why not at least offer to fetch something from the BoB, get customer to pay with their Avios then award 'service recovery' to the same amount?
NOT that BoB is a substitute for CE catering before BA get any ideas.
NOT that BoB is a substitute for CE catering before BA get any ideas.
Aug 21, 2017, 1:27 pm
#29
Original Poster
Join Date: Jun 2013
Location: GLA
Programs: BAEC GGL CCR, HHonors DIA
Posts: 148
Feel like a chump for not arguing the point, but at this point everyone was listening to my does-not-deserve-catering-ticket scenario so I let it go and vexed internally.
Aug 21, 2017, 1:27 pm
#30
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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In addition to my last booked versus last changed theory, they could have damaged one tray (food sliding off the back during loading); or had a late OpUp on the inbound, incorrectly catered for them and then left short. Then to compound your bad luck, everyone must have gone for a meal, there's is usually someone more interesting in sleeping / liquids-only diet, particularly on that route and timing.
Put a complaint in, 4k Avios may work better for you anyway.