LHR-LAS, not a trip report!
#1
Original Poster
Join Date: Apr 2015
Posts: 1,336
LHR-LAS, not a trip report!
So there has been quite a bit of discussion on here on various threads about BA LHR-LAS, about the state of the aircraft etc so having flown the route a couple of days ago I'll give some feedback.
The flight departed pretty much on time, maybe 10mins delay and landed 20mins early. Good!
Boarding was a mess. Despite attempts to board those who needed assistance first followed by first & gold and then Club, there was a scrum from everyone with priority boarding which was not managed. Bad!
Pre departure beverage, menu, amenity kit and bottled water all handed out prior to take off. CSM introduced himself to every passenger upstairs. Good!
The aircraft was really showing her age. The seat itself was fine but side walls & overhead bins were falling apart and held together by tape. The IFE was slow, poor quality and lacking in content. In addition the plane was filthy with wine spilled down the side of the seat, used contact lenses in the bin beside the seat and crumbs all over the floor. I told one of the crew and was told this was nothing to do with BA, it was a 3rd party but she'd report it. Bad!
Out starter arrived on the same tray as dessert & cheese. We were told this was due to the strike. Both were small in size and poor in quality. We were never offered tea, coffee, after dinner drink etc. Poor!
My main tasted ok but suddenly I found something hard in my mouth, it was a chipped piece of the dish. I called the crew and again was told this was due to a 3rd party so asked to speak to the CSM. He was much more apologetic and said he'd write up a report. He again apologised as I left the aircraft. Overall very poor though!
The second "meal" was awful. Afternoon tea replaced by half a ciabatta about
the length of my finger. They'd ran out of all beer at that point. Again, poor!
So overall not a great experience.
The flight departed pretty much on time, maybe 10mins delay and landed 20mins early. Good!
Boarding was a mess. Despite attempts to board those who needed assistance first followed by first & gold and then Club, there was a scrum from everyone with priority boarding which was not managed. Bad!
Pre departure beverage, menu, amenity kit and bottled water all handed out prior to take off. CSM introduced himself to every passenger upstairs. Good!
The aircraft was really showing her age. The seat itself was fine but side walls & overhead bins were falling apart and held together by tape. The IFE was slow, poor quality and lacking in content. In addition the plane was filthy with wine spilled down the side of the seat, used contact lenses in the bin beside the seat and crumbs all over the floor. I told one of the crew and was told this was nothing to do with BA, it was a 3rd party but she'd report it. Bad!
Out starter arrived on the same tray as dessert & cheese. We were told this was due to the strike. Both were small in size and poor in quality. We were never offered tea, coffee, after dinner drink etc. Poor!
My main tasted ok but suddenly I found something hard in my mouth, it was a chipped piece of the dish. I called the crew and again was told this was due to a 3rd party so asked to speak to the CSM. He was much more apologetic and said he'd write up a report. He again apologised as I left the aircraft. Overall very poor though!
The second "meal" was awful. Afternoon tea replaced by half a ciabatta about
the length of my finger. They'd ran out of all beer at that point. Again, poor!
So overall not a great experience.
#2
Join Date: Aug 2011
Posts: 509
I've had a similar experience to jfk although a shorter flight. Cleanliness is always an issue- I would complain and I know Ba will come back apologise and say they will feedback. Then I would go to mcol as you did not get the experience they describe
#5
Join Date: Aug 2017
Posts: 26
LHR-LAS
Just don't understand why they can't smarten it up.
You read wo after wo on this route and they still use hideous old AC and there suppose to be proud BA guess its our stupid fault for booking BA i guess. Not all pAX are stag doos and hen parties what about everyone else!!! Not good cust service .
You read wo after wo on this route and they still use hideous old AC and there suppose to be proud BA guess its our stupid fault for booking BA i guess. Not all pAX are stag doos and hen parties what about everyone else!!! Not good cust service .
#6
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,882
Just don't understand why they can't smarten it up.
You read wo after wo on this route and they still use hideous old AC and there suppose to be proud BA guess its our stupid fault for booking BA i guess. Not all pAX are stag doos and hen parties what about everyone else!!! Not good cust service .
You read wo after wo on this route and they still use hideous old AC and there suppose to be proud BA guess its our stupid fault for booking BA i guess. Not all pAX are stag doos and hen parties what about everyone else!!! Not good cust service .
Interestingly, these same aircraft are regularly used on many other routes from T3:
- Accra, Ghana
- Cape Town, South Africa
- Denver, USA
- Las Vegas, USA
- Miami, USA
- Nairobi, Kenya
- Phoenix, USA
- Vancouver, Canada
#8
Join Date: Jun 2013
Location: UK
Programs: BA GGL/CCR, BA Amex Prem, BA Amex Business, Amex Platinum, Coutts Silk, Hilton Diamond etc.
Posts: 4,326
Interestingly, these same aircraft are regularly used on many other routes from T3:
- Accra, Ghana
- Cape Town, South Africa
- Denver, USA
- Las Vegas, USA
- Miami, USA
- Nairobi, Kenya
- Phoenix, USA
- Vancouver, Canada
I blame the UK to LAS clientele?
#9
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,882
#10
Original Poster
Join Date: Apr 2015
Posts: 1,336
Just looked at my return to LHR tomorrow evening and it's already showing a 70minute delay (inbound is delayed).
To answer your question about will I fly BA any more, as much as possible I've switched by transatlantic flying to AA, either via LHR or PHL. I find them better in most aspects such as food, seat, aircraft condition etc and now that QR & AY fly from DUB, I'm no longer hostage to BA flying east. So in short, only if I have to or they're significantly cheaper
To answer your question about will I fly BA any more, as much as possible I've switched by transatlantic flying to AA, either via LHR or PHL. I find them better in most aspects such as food, seat, aircraft condition etc and now that QR & AY fly from DUB, I'm no longer hostage to BA flying east. So in short, only if I have to or they're significantly cheaper
#11
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,882
Just looked at my return to LHR tomorrow evening and it's already showing a 70minute delay (inbound is delayed).
To answer your question about will I fly BA any more, as much as possible I've switched by transatlantic flying to AA, either via LHR or PHL. I find them better in most aspects such as food, seat, aircraft condition etc and now that QR & AY fly from DUB, I'm no longer hostage to BA flying east. So in short, only if I have to or they're significantly cheaper
To answer your question about will I fly BA any more, as much as possible I've switched by transatlantic flying to AA, either via LHR or PHL. I find them better in most aspects such as food, seat, aircraft condition etc and now that QR & AY fly from DUB, I'm no longer hostage to BA flying east. So in short, only if I have to or they're significantly cheaper
I'm on the BA271 tonight, and yes we have a 21 minute delay at the moment although we are due at LHR 9 minutes early ... and not looking forward to T3-T5 trek to my MAN flight.