1 person serving F
#31
Join Date: Nov 2010
Posts: 5,585
#32
#35
I am with you on this CIHY, This should be over the press, but then guardian would wage war on first class rather than sympathy with the OP.
#36
Join Date: Nov 2010
Posts: 5,585
#37
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,167
Being served your meal in First Class a tad later than is 'usual' is hardly going to cause ripples amongst the British population.
#40
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 18,975
#41
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 18,975
#42
Ambassador, British Airways Executive Club
Join Date: Feb 2008
Location: UK
Posts: 10,083
As long as the planes are flying and the passengers are getting from A to B with the minimum crew this will happen. What the solution is I really don't know, ACAS?
#45
Join Date: Oct 2006
Location: UK
Programs: BA Blue, IC Spire Ambassador
Posts: 5,210
How appalling. You come into work when you could be on strike and instead of at least supporting you by managing customer expectations in advance (remember no duty free, cold meals and restricted bar in Traveller during previous IA), BA throw you in at the deep end! Customers may not know why service is so slow, which just generates complaints, stress and not a great working environment. All so easily avoided.
I don't know if they still have the performance dashboard or whatever it's called which rates Crew based on customer (and possibly sccm / peer) feedback but I'd hope too few crew is factored in. If people miss out on a bonus or promotion because of complaints in this kind of situation then that would just be the icing on the cake!
I don't know if they still have the performance dashboard or whatever it's called which rates Crew based on customer (and possibly sccm / peer) feedback but I'd hope too few crew is factored in. If people miss out on a bonus or promotion because of complaints in this kind of situation then that would just be the icing on the cake!