Original Routing Credit - exclusions?
#46
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,422
Quite. Despite having done so personally two or three times before (when involving non OW carriers, one of these also on 001 stock) and tens of other times involving AA reroutes. That and the multitude of other reports of claiming ORC in similar situations on FT...
If BA don't have an official line here then people are going to keep bumping into this nebulous will they/won't they gamble. In my case it'll only cost me 40 TPs and a handful of Avios, but on a more complex reroute it could completely derail your status qualification - and all not at your own fault.
If BA don't have an official line here then people are going to keep bumping into this nebulous will they/won't they gamble. In my case it'll only cost me 40 TPs and a handful of Avios, but on a more complex reroute it could completely derail your status qualification - and all not at your own fault.
Would seem to be best to take an assumption, based on the T&Cs, that such credit will not be forthcoming when making such a routing change and accept any credit as a bonus
You could collect to AA or AS ( and potentially other schemes ) of course
#47
Join Date: Jan 2011
Location: Beijing
Programs: SK EBG, BAEC Gold
Posts: 930
From the posts to date - it seems that it
was an AA ticket (001-) for travel on AA
the AA flight has issues and the passengers were rebooked on AS
The passenger wanted to collect points to BA
The rebooked AS flight is an ineligibe flight and BA is stating as such and refusing to credit
was an AA ticket (001-) for travel on AA
the AA flight has issues and the passengers were rebooked on AS
The passenger wanted to collect points to BA
The rebooked AS flight is an ineligibe flight and BA is stating as such and refusing to credit
#48
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Join Date: Jan 2002
Posts: 44,422
My understanding is that only BA can choose whether to make a credit for the flight in the same way that when original routing credit is requested with AA before taking a reroute that AA will be the one making the credit despite the flight taken
Since it is an AS flight, BA would be contacting AS for credit
Since it is an AS flight, BA would be contacting AS for credit
#49
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No they wouldn't be, that's complete rubbish. They would be contacting AA.
If you get re-routed on a non oneworld airline like United do you think they contact them and ask them to credit? What do you think United response would be? Probably something along the lines of what on earth are TP and avios.
If you get re-routed on a non oneworld airline like United do you think they contact them and ask them to credit? What do you think United response would be? Probably something along the lines of what on earth are TP and avios.
#50
Join Date: Sep 2014
Location: between MUC and NUE
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Posts: 420
Maybe it's time to contact BAMissingAvios. When I requested ORC last year from AA it was declined by regular CS, I then contacted BAMissingAvios and my claim was processed within a few days.
BAMissingAvios would certainly know for sure if there was a policy change.
BAMissingAvios would certainly know for sure if there was a policy change.
#51
Moderator: British Airways Executive Club
Join Date: Nov 2010
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As @KARFA states, that's not right at all. There are those of us who have received ORC after being rerouted onto a non-OW airline. As I said above, it's possible that I've been lucky in the past but it certainly wouldn't be because BA contacted the non-OW airline for them to credit TPs.
#52
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As @KARFA states, that's not right at all. There are those of us who have received ORC after being rerouted onto a non-OW airline. As I said above, it's possible that I've been lucky in the past but it certainly wouldn't be because BA contacted the non-OW airline for them to credit TPs.
#53
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Had an additional email appear overnight from BA CS (not the GGL team). I haven't yet replied to the GGL team's last missive (the one posted upthread) so I guess they've internally routed this to the CS team:
"Dear opalfruit
Thank you for contacting the Executive Club - it's nice to hear from one of our Gold members.
I'm sorry to hear you were unable to take your original American Airlines flights on 9 July 2017 and was transferred on to alternative carrier. Please accept my apologies for the disruption to your travel and the inconvenience caused by this.
Unfortunately, we do not have direct access to American Airlines database and when a claim for missing awards is made we need to contact the Partner directly.
With this in mind, I've passed your original flight details to them to investigate your claim. This process can take up to 28 days to complete, but this timeframe is only given as a guide and I'm afraid cannot be guaranteed.
However, I would like to assure you as soon as I hear from American Airlines, I will contact you again.
I do hope the above information is helpful and if you have any further concerns about this case, you are welcome to contact me again by clicking on this link: www.ba.com/your case
Best regards"
So, they are now processing my ORC credit, or at least passing it to AA. I think.
I still think BA should have clear rules and guidance around claiming ORC - it really shouldn't be this hard.
"Dear opalfruit
Thank you for contacting the Executive Club - it's nice to hear from one of our Gold members.
I'm sorry to hear you were unable to take your original American Airlines flights on 9 July 2017 and was transferred on to alternative carrier. Please accept my apologies for the disruption to your travel and the inconvenience caused by this.
Unfortunately, we do not have direct access to American Airlines database and when a claim for missing awards is made we need to contact the Partner directly.
With this in mind, I've passed your original flight details to them to investigate your claim. This process can take up to 28 days to complete, but this timeframe is only given as a guide and I'm afraid cannot be guaranteed.
However, I would like to assure you as soon as I hear from American Airlines, I will contact you again.
I do hope the above information is helpful and if you have any further concerns about this case, you are welcome to contact me again by clicking on this link: www.ba.com/your case
Best regards"
So, they are now processing my ORC credit, or at least passing it to AA. I think.
I still think BA should have clear rules and guidance around claiming ORC - it really shouldn't be this hard.
#54
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,209
Last edited by golfmad; Aug 9, 2017 at 7:44 pm
#55
Join Date: Sep 2013
Location: MSN
Programs: AA, BAEC Gold
Posts: 3,914
When I got credit for the bus ride BA had to pass it up to AA to verify the cancellation and unavailability of seats but it was processed very quickly.
#56
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,209
Had an additional email appear overnight from BA CS (not the GGL team). I haven't yet replied to the GGL team's last missive (the one posted upthread) so I guess they've internally routed this to the CS team:
"Dear opalfruit
Thank you for contacting the Executive Club - it's nice to hear from one of our Gold members.
I'm sorry to hear you were unable to take your original American Airlines flights on 9 July 2017 and was transferred on to alternative carrier. Please accept my apologies for the disruption to your travel and the inconvenience caused by this.
Unfortunately, we do not have direct access to American Airlines database and when a claim for missing awards is made we need to contact the Partner directly.
With this in mind, I've passed your original flight details to them to investigate your claim. This process can take up to 28 days to complete, but this timeframe is only given as a guide and I'm afraid cannot be guaranteed.
However, I would like to assure you as soon as I hear from American Airlines, I will contact you again.
I do hope the above information is helpful and if you have any further concerns about this case, you are welcome to contact me again by clicking on this link: www.ba.com/your case
Best regards"
So, they are now processing my ORC credit, or at least passing it to AA. I think.
I still think BA should have clear rules and guidance around claiming ORC - it really shouldn't be this hard.
"Dear opalfruit
Thank you for contacting the Executive Club - it's nice to hear from one of our Gold members.
I'm sorry to hear you were unable to take your original American Airlines flights on 9 July 2017 and was transferred on to alternative carrier. Please accept my apologies for the disruption to your travel and the inconvenience caused by this.
Unfortunately, we do not have direct access to American Airlines database and when a claim for missing awards is made we need to contact the Partner directly.
With this in mind, I've passed your original flight details to them to investigate your claim. This process can take up to 28 days to complete, but this timeframe is only given as a guide and I'm afraid cannot be guaranteed.
However, I would like to assure you as soon as I hear from American Airlines, I will contact you again.
I do hope the above information is helpful and if you have any further concerns about this case, you are welcome to contact me again by clicking on this link: www.ba.com/your case
Best regards"
So, they are now processing my ORC credit, or at least passing it to AA. I think.
I still think BA should have clear rules and guidance around claiming ORC - it really shouldn't be this hard.
#58
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,209
#59
Join Date: May 2004
Posts: 2,641
This scenario reminds me of a JAL flight I had a few years back that was canceled due to the FedEx crash at NRT. My segment was MEX-YVR (I think) and it was part of a multi-segment ticket issued by LAN (probably EZE-SCL-MEX-YVR-JFK on LAN, JAL and Cathay). All being credited to BA...
I was re-accommodated from the JAL flight to a Mexicana flight on the same day - obviously much less comfortable (switched from J on a JAL 747 to approximate equivalent of Club Europe on Mexicana...) but obviously I was satisfied just to be able to fly... and I figured I'd chase the Tier points and miles later on, having no idea what a waste of time that would be.
There were several rounds of requests for original ticket receipt, boarding pass for flight actually taken, etc. etc. At some point I received something like the email mentioned above saying 28 days to wait for partner to reply and so on. Finally after what must have been over two months in total chasing this, I get an email explaining that JAL as operating carrier had refused to give ORC, as it's not their policy to do so. Would have been 120 tier points at the time, so I wasn't thrilled. It also made me think a bit less of oneworld than I had before that time.
I was re-accommodated from the JAL flight to a Mexicana flight on the same day - obviously much less comfortable (switched from J on a JAL 747 to approximate equivalent of Club Europe on Mexicana...) but obviously I was satisfied just to be able to fly... and I figured I'd chase the Tier points and miles later on, having no idea what a waste of time that would be.
There were several rounds of requests for original ticket receipt, boarding pass for flight actually taken, etc. etc. At some point I received something like the email mentioned above saying 28 days to wait for partner to reply and so on. Finally after what must have been over two months in total chasing this, I get an email explaining that JAL as operating carrier had refused to give ORC, as it's not their policy to do so. Would have been 120 tier points at the time, so I wasn't thrilled. It also made me think a bit less of oneworld than I had before that time.