AUP Avios/tier points not posting - BA say must fly whole ticket before receiving
Jul 30, 2017, 2:31 pm
#1
Original Poster
Join Date: Jul 2017
Posts: 45
AUP Avios/tier points not posting - BA say must fly whole ticket before receiving
I've never posted here before, but perhaps one of you can help. I flew from LHR to BOS a few days ago and bought an AUP to W. As occasionally happens, the Avios and Tier Points for Y have posted instead. I just called BA to try and sort this out - inevitably, the online claim form isn't working properly - and the agent at the other end of the phone told me that I had to fly the remainder of my itinerary (which is over a month long, and includes several more sectors) before I can claim back the missing points. I have never heard this claim before, and have never had a problem correcting missing points in this situation previously. Are they incorrect?
Thanks.
Thanks.
Jul 30, 2017, 2:40 pm
#3
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
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Welcome to Flyertalk catscall, and welcome to the BA forum. It's good to see you here, and I'm sure you will be able to take good use of the forum.
I don't think the advice you have been given is correct, so I'd personally leave it a day or two and try again. The one exception perhaps would be if the ticket was not 125 issued (e.g. issued by AA) and included non BA flights, since they would go off to the marketing airline. I can see the point in waiting for the last flight to be completed in that situation. Otherwise I think you've been incorrectly advised.
I don't think the advice you have been given is correct, so I'd personally leave it a day or two and try again. The one exception perhaps would be if the ticket was not 125 issued (e.g. issued by AA) and included non BA flights, since they would go off to the marketing airline. I can see the point in waiting for the last flight to be completed in that situation. Otherwise I think you've been incorrectly advised.
Jul 30, 2017, 2:53 pm
#6
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,732
http://www.flyertalk.com/forum/priva...newpm&u=729498
Jul 30, 2017, 3:59 pm
#7
Original Poster
Join Date: Jul 2017
Posts: 45
Thanks again. I called again; this time they told me that they couldn't see the AUP on my reservation (not a huge surprise) and to contact customer relations. Given my last experience with them, I'll use the form on here...