Goodbye to all our remaining USA based ground staff
Jul 14, 2017, 5:49 am
#17
Join Date: Nov 2015
Location: London
Programs: BA Gold
Posts: 1,683
Jul 14, 2017, 5:56 am
#18
Suspended
Join Date: Jun 2017
Programs: BAEC
Posts: 325
But you're relying on third-party staff for it, so if you need help (especially during irrops when it's 'all hands on deck') or appreciate the friendly attitude from staff who've been there for decades, it'll seem a very different service. Compare the service at LAX or YYZ with, say, VIE and it'll become obvious.
In a way though, the staff concerned haven't helped their case over the last few years. The heavy unionisation and lack of flexibility in working conditions/willingness to try things differently has apparently caused frustration among hq management. Shame though, and they'll be missed.
Jul 14, 2017, 5:56 am
#19
FlyerTalk Evangelist
Original Poster
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,092
Sorry I am unable to post what I can see internally, I'm not sure about contract handing in Canada but if it isn't already I think it will go that way.
Jul 14, 2017, 6:33 am
#23
Join Date: Oct 2009
Location: Ottawa, Canada
Programs: BA Silver - hard drop from GGL :( SPG Gold, Hilton Diamond, AC E50k
Posts: 567
really is a race to the bottom. Funny how they made that big documentary out of which half was focussed on the staff at JFK...
A very British Airline? More like, a very Menzies Airline...
Jul 14, 2017, 6:40 am
#24
Join Date: Feb 2002
Location: DUB/ORD/SIN/PVG
Programs: EI AerClub Concierge, EK Gold, BA Gold, BD Gold (Retired), HHonors Diamond, Bonvoy Lifetime Gold
Posts: 2,923
Sorry to hear this.
There did seem to be a air of glumness around the ORD staff in the last couple of months.
There did seem to be a air of glumness around the ORD staff in the last couple of months.
Jul 14, 2017, 6:59 am
#26
Join Date: Dec 2009
Location: Arizona
Programs: BA (GGL G4L), AA (Gold), HH (Diamond); Marriott (Gold)
Posts: 3,011
Sad, I know at PHX nearly all of the former staff are now gone (some stayed for a bit with the outsourcing company), other than a couple in the lounge.
Does this also mean things like Special Services agents will also be outsourced? Especially for JFK with so many flights I have no idea how this can actually save costs.
Does this also mean things like Special Services agents will also be outsourced? Especially for JFK with so many flights I have no idea how this can actually save costs.
Jul 14, 2017, 8:09 am
#30
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,476
CIHY, is this implemented today, or just announced at the end of a review period? I sense from the tone of your opening post that today is implementation