Receipt for airport upgrade
Jul 8, 2017, 8:30 pm
#1
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Original Poster
Join Date: May 2017
Programs: BAEC Silver, Marriot Gold
Posts: 29
Receipt for airport upgrade
Hi,
Are AUP's added to the booking?
I paid 650GBP in cash at the airport in London Heathrow but the ticketing agent said the system for receipts is down and it will send me an email as soon as I board.
I need the receipt for my Employer, when I went outside to smoke and came back she was gone and I asked someone else but they could not find it on the booking and they said it will not appear until it has cleared/posted.
I'm assuming the payment is attached to my booking some-ware will I just call them and ask to send it to my email?
Thanks
Are AUP's added to the booking?
I paid 650GBP in cash at the airport in London Heathrow but the ticketing agent said the system for receipts is down and it will send me an email as soon as I board.
I need the receipt for my Employer, when I went outside to smoke and came back she was gone and I asked someone else but they could not find it on the booking and they said it will not appear until it has cleared/posted.
I'm assuming the payment is attached to my booking some-ware will I just call them and ask to send it to my email?
Thanks
Jul 8, 2017, 8:42 pm
#2
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,771
AUPs are normally standalone transactions, they are not added to the original booking unless it was a conventional fare difference amendment. So instead of being a special priced promotional upgrade it is a recalculated fare (it won't usually be a nice round number). An AUP is usually a brand new line entry on the credit card, not directly related to the original transaction.
There is a BA.com/receipt weblink process that may (or may not) work for the AUP component. If it doesn't, you may need to get in touch with the Social Media team via a Twitter Direct Message.
There is a BA.com/receipt weblink process that may (or may not) work for the AUP component. If it doesn't, you may need to get in touch with the Social Media team via a Twitter Direct Message.