Today's Cancelled BA207 to Miami in Club on 241 [8 Jul 2017]
Jul 8, 2017, 9:26 am
#16
Join Date: Jan 2011
Location: Beijing
Programs: SK EBG, BAEC Gold
Posts: 932
That's not how I see the situation based on the first post. Maybe this is wrong, but my interpretation of the post is that BA re-booked the passengers on an AA flight, all in the economy cabin. The passengers then negotiated (albeit with AA) to change those seats, also in the economy cabin, to a different flight (one that fitted better with their plans). They were stuck though in the economy cabin as BA had already put downgraded them when they were first rebooked - and already at that point the EU261/2004 version of the downgrade refund should still apply.
Jul 8, 2017, 10:59 am
#17
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Location: DCA
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If that is the case, OP would be able to claim a refund from BA for 75% of the cost of the paid ticket, the CW seat fees and the reduced APD. He would still ask, separately from an EC 261/2004 claim for the return of the 241 or something else in lieu.
BA would likely refuse to pay any cancellation (delay) compensation, but it is theoretically due based on delay into MIA.
BA would likely refuse to pay any cancellation (delay) compensation, but it is theoretically due based on delay into MIA.
Jul 8, 2017, 1:30 pm
#19
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That's not how I see the situation based on the first post. Maybe this is wrong, but my interpretation of the post is that BA re-booked the passengers on an AA flight, all in the economy cabin. The passengers then negotiated (albeit with AA) to change those seats, also in the economy cabin, to a different flight (one that fitted better with their plans). They were stuck though in the economy cabin as BA had already put downgraded them when they were first rebooked - and already at that point the EU261/2004 version of the downgrade refund should still apply.
Jul 8, 2017, 1:31 pm
#20
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Hadn't thought of that! Thanks for the heads Up!
Jul 8, 2017, 5:37 pm
#22
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I heard both today, but no-one could clarify for sure. The AA gate agent at LHR said it was to do with crew but I know no more than that.
Jul 8, 2017, 6:18 pm
#23
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
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MIA is a MF route so you can be sure that BA would claim any delay was because of the strike. Not exceptional circumstances with BA these days but unfortunately the courts do still seem to see it that way, although a challenge in the current circumstances would be understandable.
The downgrade compensation or reimbursment is not affected by the exceptional circumstances rule and is always payable.
The downgrade compensation or reimbursment is not affected by the exceptional circumstances rule and is always payable.
Jul 13, 2017, 1:18 pm
#24
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Join Date: Feb 2005
Location: London
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Posts: 179
Hi all. I sent in my 'complaint' on Sunday regarding the downgrade etc and my pretty dire experience. I've heard not a peep from BA since apart from the acknowledgement email with a case number. When should I realistically expect to hear from them, do we think? Seems little point in prodding them if 4 days is considered the norm!
Aug 8, 2017, 7:13 am
#26
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Join Date: Feb 2005
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Today, after a prompt via Twitter. I received an offer of £300 cash 'downgrade' compensation plus the reimbursement of my paid fees. No talk of 75% of the paid seat, no talk of my 2-4-1 voucher back as a gesture of goodwill.
My instinct is to say no thank you.
As a point of clarity, when we say 75% if the cost of the 'paid seat', do we mean the price that I would have paid in cash for the seat/s had we not been redeeming Avios? And how does it work with the second Avios seat? Clearly there is a value associate with the voucher?
Some advice before I go back to them would be great. Thanks.
My instinct is to say no thank you.
As a point of clarity, when we say 75% if the cost of the 'paid seat', do we mean the price that I would have paid in cash for the seat/s had we not been redeeming Avios? And how does it work with the second Avios seat? Clearly there is a value associate with the voucher?
Some advice before I go back to them would be great. Thanks.
Aug 8, 2017, 8:07 am
#27
Join Date: Jul 2014
Location: UK - Hampshire & London
Programs: Mucci de Guardian des Celliers des Grands Crus 1e Classé, plus BAEC.
Posts: 2,731
Today, after a prompt via Twitter. I received an offer of £300 cash 'downgrade' compensation plus the reimbursement of my paid fees. No talk of 75% of the paid seat, no talk of my 2-4-1 voucher back as a gesture of goodwill.
My instinct is to say no thank you.
As a point of clarity, when we say 75% if the cost of the 'paid seat', do we mean the price that I would have paid in cash for the seat/s had we not been redeeming Avios? And how does it work with the second Avios seat? Clearly there is a value associate with the voucher?
Some advice before I go back to them would be great. Thanks.
My instinct is to say no thank you.
As a point of clarity, when we say 75% if the cost of the 'paid seat', do we mean the price that I would have paid in cash for the seat/s had we not been redeeming Avios? And how does it work with the second Avios seat? Clearly there is a value associate with the voucher?
Some advice before I go back to them would be great. Thanks.
Aug 8, 2017, 8:19 am
#28
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Join Date: Feb 2005
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Thanks for re-posting and keeping us up to speed thegamebird. I'm not an expert on the downgrade compensation side of things but as an ex-regular on the NAS run, thought I'd mention DL/VS via ATL. I'm not sure how much you're wedded to OW, but I always found it a good alternative to the BA direct. The hop from ATL to NAS isn't long, I like the connection experience in ATL (One Flew South!) and it avoids the hell-hole that is MIA.
some of our trips next year.
Thanks!
Aug 8, 2017, 8:20 am
#29
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Join Date: Aug 2010
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Today, after a prompt via Twitter. I received an offer of £300 cash 'downgrade' compensation plus the reimbursement of my paid fees. No talk of 75% of the paid seat, no talk of my 2-4-1 voucher back as a gesture of goodwill.
My instinct is to say no thank you.
As a point of clarity, when we say 75% if the cost of the 'paid seat', do we mean the price that I would have paid in cash for the seat/s had we not been redeeming Avios? And how does it work with the second Avios seat? Clearly there is a value associate with the voucher?
Some advice before I go back to them would be great. Thanks.
My instinct is to say no thank you.
As a point of clarity, when we say 75% if the cost of the 'paid seat', do we mean the price that I would have paid in cash for the seat/s had we not been redeeming Avios? And how does it work with the second Avios seat? Clearly there is a value associate with the voucher?
Some advice before I go back to them would be great. Thanks.
I would respond that you are pursuing an EC 261/2004 downgrade refund as well as a refund of the seat fees and the APD difference. You ought to be able to figure out the number that this represents from your e-ticket receipt and make the claim for that amount.
Aug 8, 2017, 8:20 am
#30
Join Date: May 2010
Location: UK
Posts: 5,380
Good to see a follow up post. I believe Tafflyer has already given the correct advice for compensation here: ie 75% of the Avios you paid for that sector plus 75% of the BA fees and all of your APD.
Oh you poor thing. BA would have had to reroute you under similar conditions ie. in business class to your final destination. This, unfortunatley, as far as BA is concerned would be MIA. If they put you involuntarily into Y then you are entitled to recover 75% of the cost of your ticket in Avios and charges but not the taxes that are incurred by the flight you take. So, in a case like this you should recover 75% of your Avios, 75% of BA fees and all of the APD if it was charged.
AA have a more customer friendly policy on rerouting when missing a OneWorld connection on separate tickets and should reroute you free of charge when BA fails to get you to MIA in time.
I feel for your pain.
AA have a more customer friendly policy on rerouting when missing a OneWorld connection on separate tickets and should reroute you free of charge when BA fails to get you to MIA in time.
I feel for your pain.
