Lounge closed at my departure time [Malaga]
Jul 5, 2017, 11:57 am
#1
Original Poster
Join Date: Jul 2016
Posts: 73
Lounge closed at my departure time [Malaga]
Hello All,
I wonder if I could solicit some friendly advice from the experts...
My CE departure from AGP is at the ungodly hour of 02:35. I plan to arrive at the airport at approximately 00:00 and was expecting to at least be able to relax in a comfortable chair prior to boarding (whereupon, lets face it, I won't be relaxing in a comfortable chair in new CE!)
Having just checked the One World website it seems the third party lounge used by BA closes at 23:00 7 days a week.
I wonder if anyone reading has experienced the same predicament and if so whether BA make any apologies / service recovery gestures to compensate.
With no lounge and no extra seat width or legroom I'm struggling to reconcile the benefit of booking CE!
Any advice or experiences gratefully received.
Many thanks.
I wonder if I could solicit some friendly advice from the experts...
My CE departure from AGP is at the ungodly hour of 02:35. I plan to arrive at the airport at approximately 00:00 and was expecting to at least be able to relax in a comfortable chair prior to boarding (whereupon, lets face it, I won't be relaxing in a comfortable chair in new CE!)
Having just checked the One World website it seems the third party lounge used by BA closes at 23:00 7 days a week.
I wonder if anyone reading has experienced the same predicament and if so whether BA make any apologies / service recovery gestures to compensate.
With no lounge and no extra seat width or legroom I'm struggling to reconcile the benefit of booking CE!
Any advice or experiences gratefully received.
Many thanks.
Jul 5, 2017, 12:29 pm
#3
Join Date: Jan 2014
Location: Brighton, England
Programs: BA Silver, VS, Costa Coffee, My Waitrose
Posts: 153
I travel from Malaga on BA 4-6 times a year, unfortunately it’s a problem that the only lounge in the Airport which is operated by AENA the Spanish Airport Authority. Is closed for the departure of the last or first BA service of the day.
If you are travelling in the next few weeks, in the past during the summer peak the lounge opening time has been extended by two hours. However I have seen no notice on the AENA site or One world for this year’s arrangement so far.
In terms of “service recovery” unfortunately it’s zilch. BA will tell you the opening hours are clearly advertised.
There are no BA staff in Malaga, everything is handled by Iberia. Unfortunately as with most things BA these days, the service levels at Malaga have dropped considerably over the past 18 months. Most departures have no dedicated CE check in. BA will not pay for security fast track at Malaga either.
If you are travelling in the next few weeks, in the past during the summer peak the lounge opening time has been extended by two hours. However I have seen no notice on the AENA site or One world for this year’s arrangement so far.
In terms of “service recovery” unfortunately it’s zilch. BA will tell you the opening hours are clearly advertised.
There are no BA staff in Malaga, everything is handled by Iberia. Unfortunately as with most things BA these days, the service levels at Malaga have dropped considerably over the past 18 months. Most departures have no dedicated CE check in. BA will not pay for security fast track at Malaga either.
Jul 5, 2017, 12:29 pm
#4
Join Date: Dec 2009
Location: London
Programs: BA LTGold; LH Senator; HHGold; Bonvoy Plat
Posts: 1,370
Hello All,
I wonder if I could solicit some friendly advice from the experts...
My CE departure from AGP is at the ungodly hour of 02:35. I plan to arrive at the airport at approximately 00:00 and was expecting to at least be able to relax in a comfortable chair prior to boarding (whereupon, lets face it, I won't be relaxing in a comfortable chair in new CE!)
Having just checked the One World website it seems the third party lounge used by BA closes at 23:00 7 days a week.
I wonder if anyone reading has experienced the same predicament and if so whether BA make any apologies / service recovery gestures to compensate.
With no lounge and no extra seat width or legroom I'm struggling to reconcile the benefit of booking CE!
Any advice or experiences gratefully received.
Many thanks.
I wonder if I could solicit some friendly advice from the experts...
My CE departure from AGP is at the ungodly hour of 02:35. I plan to arrive at the airport at approximately 00:00 and was expecting to at least be able to relax in a comfortable chair prior to boarding (whereupon, lets face it, I won't be relaxing in a comfortable chair in new CE!)
Having just checked the One World website it seems the third party lounge used by BA closes at 23:00 7 days a week.
I wonder if anyone reading has experienced the same predicament and if so whether BA make any apologies / service recovery gestures to compensate.
With no lounge and no extra seat width or legroom I'm struggling to reconcile the benefit of booking CE!
Any advice or experiences gratefully received.
Many thanks.
Jul 5, 2017, 12:33 pm
#5
Join Date: Aug 2006
Location: In the sticks
Programs: VS FC Gold, BA EC Gold, Amex Centurion, EK Gold, ex-G-ATVK driver
Posts: 1,816
Lounge looks like it's open until 02:30 July and August. http://www.malagaairport.eu/airport/vip-lounge.php
Jul 5, 2017, 12:44 pm
#6
Join Date: Aug 2013
Posts: 8,747
Jul 5, 2017, 2:31 pm
#7
Join Date: Jan 2007
Location: living near Malaga
Programs: BA Gold , Mucci recipient. Coffee Drinker, Blue Sky Thinker
Posts: 2,108
It closes on the dot of 11pm.. Everybody leaves.
I fly out of malaga every 15/20 days and people are surprised when the announcements are made. I generally fly between 9pm and 11:30pm and fail to understand why anybody would chose to go later than that what with all the other options.
I fly out of malaga every 15/20 days and people are surprised when the announcements are made. I generally fly between 9pm and 11:30pm and fail to understand why anybody would chose to go later than that what with all the other options.
Apr 23, 2018, 1:24 am
#8
Join Date: Dec 2009
Location: Perth WA/ UK
Programs: BA Gold, Priority Club Gold, Accor Silver, Virgin Australia Gold
Posts: 1,748
AGP lounge was rather appalling yesterday. Limited staff, no glasses, no food, tables full of plates and glasses that were dirty, (so that is where all the glassed were) indifferent staff attitude that seems to be more common latterly, shame as the lounge is airy and has promise but let down by indifference.
