BA to Jetstar Asia at Singapore
Jun 30, 2017, 9:55 am
#1
Original Poster
Join Date: Jul 2008
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Posts: 1,751
BA to Jetstar Asia at Singapore
My son (15 y.o.) is booked BA15 LHR-SIN then on to KNO on Jetstar (3K287).
Is there no special handling whatsoever for a child during the journey?
At SIN it seems that it's the same terminal (there is a 2 hr 50 minute connection time), so he just needs to find his gate for Jetstar to Medan?
Is there no special handling whatsoever for a child during the journey?
At SIN it seems that it's the same terminal (there is a 2 hr 50 minute connection time), so he just needs to find his gate for Jetstar to Medan?
Jun 30, 2017, 10:13 am
#2
Join Date: Jun 2009
Location: London, United Kingdom
Programs: British Airways Gold
Posts: 2,636
BA will interline the bags but probably not issue the Jetstar boarding pass. He'll need to go to the Jetstar transfer desk. Worth explaining to him that SIN is slight different from most airports in that you disembark right into the departures area.
No unaccompanied minors service anymore.
No unaccompanied minors service anymore.
Jun 30, 2017, 10:34 am
#3
Join Date: Mar 2014
Location: London, UK
Programs: BAEC
Posts: 2,286
BA will interline the bags but probably not issue the Jetstar boarding pass. He'll need to go to the Jetstar transfer desk. Worth explaining to him that SIN is slight different from most airports in that you disembark right into the departures area.
No unaccompanied minors service anymore.
No unaccompanied minors service anymore.
Connecting at SIN is pretty effortless as arriving and departing passengers mix so he really just needs to find his gate assuming it's one ticket. Boarding pass can be downloaded beforehand.
Jul 6, 2017, 1:08 pm
#4
Original Poster
Join Date: Jul 2008
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Posts: 1,751
Does somebody know how to find someone whose not a moron at T5?
My wife is Indonesian (hence a doormat) so has accepted the crap from the check-in woman (I am in Indonesia) and my son is distressed because they have said he needs to collect his bag in Singapore clear immigration etc., because they can't be bothered to work out how to check through the bag to Medan.
Really quite disgraceful.
My wife is Indonesian (hence a doormat) so has accepted the crap from the check-in woman (I am in Indonesia) and my son is distressed because they have said he needs to collect his bag in Singapore clear immigration etc., because they can't be bothered to work out how to check through the bag to Medan.
Really quite disgraceful.
Jul 6, 2017, 1:17 pm
#5
Join Date: Oct 2011
Location: Sussex
Programs: QF BAEC [Gold]
Posts: 536
Is the Jetstar service on the same PNR / Ticket ?
If not, I fear you have a problem.
Jetstar is not in the OneWorld alliance, and BA have pretty much stopped interlining (ie check thru baggage), even if you have separate tickets on BA, so expecting them to transfer to Jetstar is probably very wishful thinking.
Hand Baggage Only (HBO) is the way to go. Easier said than done, admittedly.
I wish I knew how to resolve this, as I will have a similar issue on a future trip LHR-SIN-DRW.
If not, I fear you have a problem.
Jetstar is not in the OneWorld alliance, and BA have pretty much stopped interlining (ie check thru baggage), even if you have separate tickets on BA, so expecting them to transfer to Jetstar is probably very wishful thinking.
Hand Baggage Only (HBO) is the way to go. Easier said than done, admittedly.
I wish I knew how to resolve this, as I will have a similar issue on a future trip LHR-SIN-DRW.
Jul 6, 2017, 1:20 pm
#6
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Jul 6, 2017, 1:20 pm
#7
Join Date: Oct 2011
Location: Sussex
Programs: QF BAEC [Gold]
Posts: 536
On a postive note, the 2hour 50 minute connection time should (just) allow enough time to get landside, collect bags and re-check. In my experience bags are off pretty quickly, and Immigration is not too bad.
Your 15 yo is going to learn to grow up fast! I'm sure he will cope, although be warned, SIN is a BIG airport, so if in doubt, tell him to ASK for help when he arrives.
Your 15 yo is going to learn to grow up fast! I'm sure he will cope, although be warned, SIN is a BIG airport, so if in doubt, tell him to ASK for help when he arrives.
Jul 6, 2017, 1:25 pm
#8
Join Date: Oct 2011
Location: Sussex
Programs: QF BAEC [Gold]
Posts: 536
Sorry - did not see your PNR post before my last reply.
You are in a much stronger postion with the one PNR.
If your son is now airside, with bags checked only to SIN, it might be worth his while finding the BA help desk airside and see if they can help. There is one central in T5 near the escalators down to the shuttle train to B and C gates.
You are in a much stronger postion with the one PNR.
If your son is now airside, with bags checked only to SIN, it might be worth his while finding the BA help desk airside and see if they can help. There is one central in T5 near the escalators down to the shuttle train to B and C gates.
Jul 6, 2017, 1:27 pm
#9
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Apparently she found a second person, and he said that they had in fact checked the bags through, he just needs to collect a boarding pass at the transit desk in SIN. The first check-in lady was apparently in a hurry as it was the end of her shift.
Jul 6, 2017, 1:31 pm
#10
Join Date: Oct 2011
Location: Sussex
Programs: QF BAEC [Gold]
Posts: 536
Phew
just found the link for Jetstar which states
Please be aware that we don’t transfer your baggage between flights. However, there are some exceptions:
Connecting international Jetstar flights and flights with our partner airlines (see list below), where both international flights were purchased on the same booking
http://www.jetstar.com/au/en/help/ar...gage-transfers
So BA should (and as you say did eventually) check the bags through.
Hope he has a great trip.
just found the link for Jetstar which states
Please be aware that we don’t transfer your baggage between flights. However, there are some exceptions:
Connecting international Jetstar flights and flights with our partner airlines (see list below), where both international flights were purchased on the same booking
http://www.jetstar.com/au/en/help/ar...gage-transfers
So BA should (and as you say did eventually) check the bags through.
Hope he has a great trip.
Jul 6, 2017, 9:51 pm
#11
Join Date: Jul 2012
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Wow that should be a cause for complaint
Jul 7, 2017, 3:32 am
#12
Join Date: Oct 2006
Location: London
Programs: Many. Too many. I came here to cut them down. I failed.
Posts: 2,999
Yup BA has ticketing through to a bunch of Indo destinations including DPS and KNO and I've never heard of issues before. They can also use GA - maybe worth looking at in future. I've always found check in staff at Medan helpful so you've found a particularly unhelpful specimen.
Jul 7, 2017, 4:21 am
#13
Original Poster
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Posts: 1,751
Yup BA has ticketing through to a bunch of Indo destinations including DPS and KNO and I've never heard of issues before. They can also use GA - maybe worth looking at in future. I've always found check in staff at Medan helpful so you've found a particularly unhelpful specimen.
Jul 7, 2017, 5:03 am
#14
Join Date: Aug 2013
Posts: 8,770
This is the second report in a few days of check-in agents at LHR being useless at interlining bags to other carriers on the same ticket. See also here:
http://www.flyertalk.com/forum/briti...-question.html
It really should not be difficult from them to do this, even if it involves a bit of clicking around if Fly doesn't do it automatically. The policy is clear: one ticket = through check.
http://www.flyertalk.com/forum/briti...-question.html
It really should not be difficult from them to do this, even if it involves a bit of clicking around if Fly doesn't do it automatically. The policy is clear: one ticket = through check.
Jul 9, 2017, 7:12 am
#15
Join Date: Jul 2017
Location: CGK
Posts: 2,375
well, if one were really to clear customs and immigration in Changi Singapore, it shouldn't be too hard considering how effortless the airport is. There tends to be short or no lines for immigration and security, so it shouldn't be so big of a problem assuming that BA doesnt delay the flight.