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Urgent help please Brussels airlines to BA delay

Urgent help please Brussels airlines to BA delay

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Old Jun 27, 17, 1:38 am
  #16  
 
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Originally Posted by Lefly View Post
It could work, since BRU is not that big, but I would't choose it.
From my memory, it can be a loooong way to a departure gate at the end even if with the mechanised walkway.

Just an alternative in the future, 20-30 minutes to Brussels midi, 2 hours from midi to Euston, 2:15 from Euston to Manchester Picadilly. Depending on time of day, a Manchester end ticket could be flexible, Eurostar have (in my experience) seem to be ok with delayed trains and rebooking you on the next one (and can have oneways 30 if booked in advance).
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Old Jun 27, 17, 1:54 am
  #17  
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Originally Posted by Smid View Post
From my memory, it can be a loooong way to a departure gate at the end even if with the mechanised walkway.
A bit (there is worse ) but theoretically while you reach the baggage reclaim they are unloading the bags, so it also mean less wait for them once there
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Old Jun 27, 17, 2:51 am
  #18  
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Hi All
Just can I say a huge thank you to you all for your constructive comments. Unfortunately I was not HBO and thus missed the connection (and any chance of compensation as the flight was under 3 hours late). currently in BRU looking at the options, like it's been said time and time again on this forum I took the risk and lost , lesson learned.
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Old Jun 27, 17, 3:04 am
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Good attitude! Sorry it didn't work out for you, but do try quoting the flat tyre rule. Point them to Conditions of Carriage section 3c4 (thanks, Airprox, for the specifics!)
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Old Jun 27, 17, 3:16 am
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Originally Posted by Filthy Monkey View Post
Good attitude! Sorry it didn't work out for you, but do try quoting the flat tyre rule. Point them to Conditions of Carriage section 3c4 (thanks, Airprox, for the specifics!)
You might have better luck with the Silver line than the outsourced outstation staff at BRU.
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Old Jun 27, 17, 5:32 am
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Originally Posted by sualg View Post
Hi All
Just can I say a huge thank you to you all for your constructive comments. Unfortunately I was not HBO and thus missed the connection (and any chance of compensation as the flight was under 3 hours late). currently in BRU looking at the options, like it's been said time and time again on this forum I took the risk and lost , lesson learned.
Any update, sualg? Are you sorted?
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Old Jun 27, 17, 6:24 am
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Originally Posted by sualg View Post
Hi All
Just can I say a huge thank you to you all for your constructive comments. Unfortunately I was not HBO and thus missed the connection (and any chance of compensation as the flight was under 3 hours late). currently in BRU looking at the options, like it's been said time and time again on this forum I took the risk and lost , lesson learned.
Did you try talking to SN? They were the ones that delayed you into BRU, and if there is a direct flight perhaps they could rebook you on it (even though you are on two separate tickets).
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Old Jun 27, 17, 6:42 am
  #23  
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Originally Posted by Filthy Monkey View Post
Good attitude! Sorry it didn't work out for you,
Agreed.
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Old Jun 28, 17, 1:52 am
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Pray tell us, @sualg, how did you get back?
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Old Jun 28, 17, 4:02 am
  #25  
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Hi Guys. So ended up booking the Flybe/SN BRU-BHX at 13:10hrs as my little boy started to get quite sick in the terminal. Paid a huge premium. Spoke to both the silver line and the SN desk at BRU both expressed sympathy but stated it was my problem to resolve. Now I'm off on the train to pick up my car from MAN. Happy Days.
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Old Jul 11, 17, 8:24 am
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This is the precise reason I stopped flying BA - a complete lack of courtesy or concern and a willingness to keep my money for services not provided.

Plans sometimes change and you need to add a standalone flight from LHR to MAN - BA's unwillingness to even consider flexibility in their rebooking policy was what annoyed me. After the second time I was caught out and left hanging talking to someone in India I decided to boycott BA going forward.
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Old Jul 11, 17, 8:39 am
  #27  
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Originally Posted by RaoulM View Post
This is the precise reason I stopped flying BA - a complete lack of courtesy or concern and a willingness to keep my money for services not provided.

Plans sometimes change and you need to add a standalone flight from LHR to MAN - BA's unwillingness to even consider flexibility in their rebooking policy was what annoyed me. After the second time I was caught out and left hanging talking to someone in India I decided to boycott BA going forward.
I'm still angry about the time the train to Arlanda was shut down and BA refused to rebook me despite me following the flate tyre rule.
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Old Jul 11, 17, 9:04 am
  #28  
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Originally Posted by RaoulM View Post
This is the precise reason I stopped flying BA - a complete lack of courtesy or concern and a willingness to keep my money for services not provided.

Plans sometimes change and you need to add a standalone flight from LHR to MAN - BA's unwillingness to even consider flexibility in their rebooking policy was what annoyed me. After the second time I was caught out and left hanging talking to someone in India I decided to boycott BA going forward.
With respect, did you read the fare rules or CoC? If you did you would know that BA owes you nothing when you don't make it to ticket 2 of s self-constructed itinerary .
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Old Jul 11, 17, 9:11 am
  #29  
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Originally Posted by RaoulM View Post
This is the precise reason I stopped flying BA - a complete lack of courtesy or concern and a willingness to keep my money for services not provided.

Plans sometimes change and you need to add a standalone flight from LHR to MAN - BA's unwillingness to even consider flexibility in their rebooking policy was what annoyed me. After the second time I was caught out and left hanging talking to someone in India I decided to boycott BA going forward.

You may consider not to fly anymore.
BA kept your money for services they did not provided under precise circumstances you likely did not meet.
How can possibly be their fault?

U
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Old Jul 11, 17, 3:45 pm
  #30  
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Originally Posted by RaoulM View Post
This is the precise reason I stopped flying BA - a complete lack of courtesy or concern and a willingness to keep my money for services not provided.

Plans sometimes change and you need to add a standalone flight from LHR to MAN - BA's unwillingness to even consider flexibility in their rebooking policy was what annoyed me. After the second time I was caught out and left hanging talking to someone in India I decided to boycott BA going forward.
With respect, we're talking here about a completely separate airline, not the same one and not even a member of the same alliance. I think it's fair for them to say no - after all, this is what insurance is for.

If it had been a late BA inbound (or even a OW partner, especially if a codeshare exists and therefore the flights are linked commercially) I would expect them to look a bit more favourably. Not saying it's guaranteed in any case, but I'd like to think that even in its current state, BA would at least consider helping out.
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