BA to lease 9 Qatar A320s + crews during strike
Jul 31, 2017, 5:02 am
#496
Join Date: Jan 2011
Location: UK
Programs: BA Exec Club Bronze, Hilton Diamond, Virgin Flying Club Red
Posts: 1,257
We saw the fast-track lane, but there was no obvious oneworld signage that we saw. Our mobile BP's had no "fast track" showing so this may have fooled us and the staff manning the security entrance / BP check who didn't proactively point us towards the fast track lane.
Jul 31, 2017, 5:07 am
#497
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
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We saw the fast-track lane, but there was no obvious oneworld signage that we saw. Our mobile BP's had no "fast track" showing so this may have fooled us and the staff manning the security entrance / BP check who didn't proactively point us towards the fast track lane.
Jul 31, 2017, 5:09 am
#498
Join Date: Jan 2011
Location: UK
Programs: BA Exec Club Bronze, Hilton Diamond, Virgin Flying Club Red
Posts: 1,257
No, I don't think Poland is a good place to getting cheerful pro-active customer service, lovely people though they undoubtedly are, I blame the harsh winters. But yes, you had Fast Track access, the sign is pretty big, it's over a metre tall, but it doesn't mention BA, it just says Emeralds and Sapphires. Mobile boarding passes only give Fast Track indicators for a limited number of locations, such as GLA (iPhone version only) - mostly it will only show LHR and LGW even though Fast Track is widely available.
To be honest, the normal queue was barely 5 minutes long with lots of scanners in use so there was no real hardship in going through that route versus the single fast track scanner.
Agree with your point on Polish customer service too
Jul 31, 2017, 1:51 pm
#501
Join Date: Dec 2008
Location: London
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