Missing luggage
#1
Original Poster
Join Date: Jan 2014
Location: GLA
Posts: 37
Missing luggage
Hi there, looking for some advice please.
Flew to Phoenix via Glasgow on Thursday, one case arrived and two didn't. Not unexpected due to the LHR baggage problems and initially we weren't concerned. Got another case on Saturday (but it was the mostly empty one we fill up to return with!)
Since then the last communication about the missing case was an email on Friday stating it would arrive in Phoenix on the sat pm flight. World tracers updates are sporadic and the status of the missing case never changes.
The problem is that we are leaving in the early am for a couple of days in California, we have really just been buying essentials but my husband (it's his case and all his clothes that are missing) is getting really fed up having a choice of two pairs shorts etc!! Do you think if it's unreasonable to purchase a few more items of clothing to last for a trip? where does BA draw the line at essentials?
We are driving down to Phoenix airport today just to check the bag isn't there with no tags on etc. I realise this is minor compared to issues people face but this has really put a dampener on our holiday so far. I've phoned and tweeted BA and have now given up trying to communicate with them...it was just too frustrating!! Thanks
Flew to Phoenix via Glasgow on Thursday, one case arrived and two didn't. Not unexpected due to the LHR baggage problems and initially we weren't concerned. Got another case on Saturday (but it was the mostly empty one we fill up to return with!)
Since then the last communication about the missing case was an email on Friday stating it would arrive in Phoenix on the sat pm flight. World tracers updates are sporadic and the status of the missing case never changes.
The problem is that we are leaving in the early am for a couple of days in California, we have really just been buying essentials but my husband (it's his case and all his clothes that are missing) is getting really fed up having a choice of two pairs shorts etc!! Do you think if it's unreasonable to purchase a few more items of clothing to last for a trip? where does BA draw the line at essentials?
We are driving down to Phoenix airport today just to check the bag isn't there with no tags on etc. I realise this is minor compared to issues people face but this has really put a dampener on our holiday so far. I've phoned and tweeted BA and have now given up trying to communicate with them...it was just too frustrating!! Thanks
#2
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,761
Yes, the advice I tend to give here is don't spend hours trying to track down bags or ringing BA, just update WorldTracer with the latest contact details and get on with your life. Moreover since BA does not pay laundry bills, it's quite ok to keep buying your reasonable clothing needs until the bag reappears. The line is drawn at approximately Ł1200, which is the maximum for a lost bag, otherwise keep it at a level that can be justified as reasonable.
#5
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
I would not bother driving to PHX. The likelihood of any meaningful assistance is somewhere between none and minimal.
So long as your bag description is good and not only the tag, but the extra stickers have all fallen off and even then.... you are simply increasing your frustration level.
As noted above, just update WorldTracer. If you phone or walk up to any agent, they will be looking at the same information you can see for yourself.
So long as your bag description is good and not only the tag, but the extra stickers have all fallen off and even then.... you are simply increasing your frustration level.
As noted above, just update WorldTracer. If you phone or walk up to any agent, they will be looking at the same information you can see for yourself.
#6
Join Date: Mar 2016
Location: Glasgow, UK
Programs: Seigneur des Tarifs Utils First Class Mucci with Honours :) - BA GGL / CCR
Posts: 1,551
#7
Original Poster
Join Date: Jan 2014
Location: GLA
Posts: 37
The empty case arrived! It is my husbands case full of clothes that is missing 🙈
We won't go to the airport,I agree it would probably just have been a waste of time anyway!! Thanks for all replies and advice given👍🏼
We won't go to the airport,I agree it would probably just have been a waste of time anyway!! Thanks for all replies and advice given👍🏼
#8
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
Very often you'll get fobbed off with nonsense like "we'll get someone to check the warehouse now." That's always a lie, nobody does that. OP - Just keep info accurate and it'll eventually get there.
#9
Join Date: Oct 2015
Posts: 116
The BA 27th May troubles, 4 days without luggage and I billed just under Ł200 for toiletries for wife, daughter and I and just under Ł700 on clothes. BA paid up within a few days of claim. The world tracer never showed our bag as found, it was the excellent concierge who kept chasing via the local airport services who told us it was on its way day before we got it.
#10
Original Poster
Join Date: Jan 2014
Location: GLA
Posts: 37
As I said we are going to California for a couple of days, if I update WorldTracer to collect Phoenix airport rather than get it delivered would there be an issue if it was a couple of days before I collected it? I'm not putting a California address on WorldTracer as I definitely don't want it sent there!!
#12
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,761
As I said we are going to California for a couple of days, if I update WorldTracer to collect Phoenix airport rather than get it delivered would there be an issue if it was a couple of days before I collected it? I'm not putting a California address on WorldTracer as I definitely don't want it sent there!!
#13
Join Date: Mar 2016
Location: Glasgow, UK
Programs: Seigneur des Tarifs Utils First Class Mucci with Honours :) - BA GGL / CCR
Posts: 1,551
As I said we are going to California for a couple of days, if I update WorldTracer to collect Phoenix airport rather than get it delivered would there be an issue if it was a couple of days before I collected it? I'm not putting a California address on WorldTracer as I definitely don't want it sent there!!
#14
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Asking for the luggage to be held at PHX is a bad idea. There is no room out there and the bag will simply be lost. That is particularly true for a carrier which has no US flights, e.g., all of its baggage services are on the sterile side of CBP and a contractor is not likely to hold the bag for more than a few hours.
If you are checking out of a hotel, better to make arrangements with the property to hold your bag should it arrive while you are in California.
Alternatively, just update WorldTracer to have the bag sent back home.
If you are checking out of a hotel, better to make arrangements with the property to hold your bag should it arrive while you are in California.
Alternatively, just update WorldTracer to have the bag sent back home.