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-   -   Missing luggage (https://www.flyertalk.com/forum/british-airways-executive-club/1848957-missing-luggage.html)

thistlegirl99 Jun 19, 17 7:18 am

Missing luggage
 
Hi there, looking for some advice please.
Flew to Phoenix via Glasgow on Thursday, one case arrived and two didn't. Not unexpected due to the LHR baggage problems and initially we weren't concerned. Got another case on Saturday (but it was the mostly empty one we fill up to return with!)
Since then the last communication about the missing case was an email on Friday stating it would arrive in Phoenix on the sat pm flight. World tracers updates are sporadic and the status of the missing case never changes.
The problem is that we are leaving in the early am for a couple of days in California, we have really just been buying essentials but my husband (it's his case and all his clothes that are missing) is getting really fed up having a choice of two pairs shorts etc!! Do you think if it's unreasonable to purchase a few more items of clothing to last for a trip? where does BA draw the line at essentials?
We are driving down to Phoenix airport today just to check the bag isn't there with no tags on etc. I realise this is minor compared to issues people face but this has really put a dampener on our holiday so far. I've phoned and tweeted BA and have now given up trying to communicate with them...it was just too frustrating!! Thanks

corporate-wage-slave Jun 19, 17 7:21 am

Yes, the advice I tend to give here is don't spend hours trying to track down bags or ringing BA, just update WorldTracer with the latest contact details and get on with your life. Moreover since BA does not pay laundry bills, it's quite ok to keep buying your reasonable clothing needs until the bag reappears. The line is drawn at approximately 1200, which is the maximum for a lost bag, otherwise keep it at a level that can be justified as reasonable.

thistlegirl99 Jun 19, 17 7:30 am

Thanks c-w-s for your advice, will go purchase more clothes today if the airport trip proves to be a waste of time! 😬

LondonElite Jun 19, 17 7:35 am

Time to go outlet mall shopping!

Often1 Jun 19, 17 7:39 am

I would not bother driving to PHX. The likelihood of any meaningful assistance is somewhere between none and minimal.

So long as your bag description is good and not only the tag, but the extra stickers have all fallen off and even then.... you are simply increasing your frustration level.

As noted above, just update WorldTracer. If you phone or walk up to any agent, they will be looking at the same information you can see for yourself.

cgtechuk Jun 19, 17 7:40 am


Originally Posted by LondonElite (Post 28460301)
Time to go outlet mall shopping!

Definitely recommend some shopping, They seem to payout most claims also without too much hassle unlike other airlines but even better if it was an empty case anyway lol - Or did I read that wrong?

thistlegirl99 Jun 19, 17 7:48 am

The empty case arrived! It is my husbands case full of clothes that is missing 🙈
We won't go to the airport,I agree it would probably just have been a waste of time anyway!! Thanks for all replies and advice given👍🏼

LondonElite Jun 19, 17 7:52 am


Originally Posted by Often1 (Post 28460316)
As noted above, just update WorldTracer. If you phone or walk up to any agent, they will be looking at the same information you can see for yourself.

Very often you'll get fobbed off with nonsense like "we'll get someone to check the warehouse now." That's always a lie, nobody does that. OP - Just keep info accurate and it'll eventually get there.

Swissroll Jun 19, 17 7:59 am

The BA 27th May troubles, 4 days without luggage and I billed just under 200 for toiletries for wife, daughter and I and just under 700 on clothes. BA paid up within a few days of claim. The world tracer never showed our bag as found, it was the excellent concierge who kept chasing via the local airport services who told us it was on its way day before we got it.

thistlegirl99 Jun 19, 17 8:04 am

As I said we are going to California for a couple of days, if I update WorldTracer to collect Phoenix airport rather than get it delivered would there be an issue if it was a couple of days before I collected it? I'm not putting a California address on WorldTracer as I definitely don't want it sent there!!

LondonElite Jun 19, 17 8:13 am

No, they will keep it for you for a few days.

corporate-wage-slave Jun 19, 17 8:15 am


Originally Posted by thistlegirl99 (Post 28460404)
As I said we are going to California for a couple of days, if I update WorldTracer to collect Phoenix airport rather than get it delivered would there be an issue if it was a couple of days before I collected it? I'm not putting a California address on WorldTracer as I definitely don't want it sent there!!

I would in that situation put your UK or home address, if you don't want to use an address in California. I would not advocate a PHX airport address because baggage return is subcontracted out, and the contractor's warehouse may be nowhere near the airport. Moreover leaving bags around in one of the USA's largest airports for a "couple of days" and expecting them to find it swiftly seems an unlikely scenario to me.

cgtechuk Jun 19, 17 11:00 am


Originally Posted by thistlegirl99 (Post 28460404)
As I said we are going to California for a couple of days, if I update WorldTracer to collect Phoenix airport rather than get it delivered would there be an issue if it was a couple of days before I collected it? I'm not putting a California address on WorldTracer as I definitely don't want it sent there!!

Definitely do not use the USA address if it was me I would send it home, you will still make it back before it does in all truth

Often1 Jun 19, 17 11:06 am

Asking for the luggage to be held at PHX is a bad idea. There is no room out there and the bag will simply be lost. That is particularly true for a carrier which has no US flights, e.g., all of its baggage services are on the sterile side of CBP and a contractor is not likely to hold the bag for more than a few hours.

If you are checking out of a hotel, better to make arrangements with the property to hold your bag should it arrive while you are in California.

Alternatively, just update WorldTracer to have the bag sent back home.

Barnaby100 Jun 19, 17 11:13 am

And you may be able to claim your travel insurance as well as BA if it is for different items.


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