POUG failing fairly frequently?
I've seen multiple times in the last few months, POUG being offered at (or before) online check in and when you click through it fails to complete, depending on the platform (app or website) it has some variation of 'an error occured' / 'your request could not be completed'.
I've generally ignored it not having the time to follow up but on the few occasions I've had a few spare minutes either the GGL line or the social media team have been able to fix it relatively quickly. I gather they manually ticket it at the same price as offered online. They seem to have no idea why this happens aside from a vague comment about travel agency bookings. I can only recall it happening on agency bookings (but they are 90% of my travel so law of averages etc). Does anybody else get this or is it just me? Any idea why it happens? FWIW flights are always short haul (though only because I book long haul in J to start with and I've yet to get a POUG offer to F). |
I think the online code does indeed expect the ticket to have been paid for directly by the passenger, I suspect it is falling over the payment process when it discovers that it doesn't have full access to whatever payment process was used in the initial booking. Many people booking via an agency won't ever see a POUG, for example if the payment was made in Euros or via an offshore payment channel.
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Originally Posted by corporate-wage-slave
(Post 28459893)
I think the online code does indeed expect the ticket to have been paid for directly by the passenger, I suspect it is falling over the payment process when it discovers that it doesn't have full access to whatever payment process was used in the initial booking. Many people booking via an agency won't ever see a POUG, for example if the payment was made in Euros or via an offshore payment channel.
Fortunately I'm shortly moving onto new things and gain the right to book my own business travel directly so I shall see how things change then... |
I have had success many times doing POUG despite booking through a TA every time.
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I've had the same error, despite having booked and paid myself.
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Originally Posted by Horatio
(Post 28459993)
I've had the same error, despite having booked and paid myself.
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Originally Posted by apollo00
(Post 28460960)
Well, there goes that theory, thanks for the data point though...
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Originally Posted by apollo00
(Post 28460960)
Well, there goes that theory, thanks for the data point though...
It tends to only offer it upon check-in, however. I was once told this had something to do with the airline being able to define the price structure from that point... It's certainly not always available on TA bookings, however, and I'm sure the fare bucket is an important factor too. |
Originally Posted by mmxbreaks
(Post 28461532)
Ditto.
It tends to only offer it upon check-in, however. I was once told this had something to do with the airline being able to define the price structure from that point... It's certainly not always available on TA bookings, however, and I'm sure the fare bucket is an important factor too. |
POUGs on my TA bookings only appear at, or very near (within a few hours) of checkin opening - as expected when BA takes control of the ticket. They then usually work out OK - over 90% success rate, one or two failures in the last year or two, which makes me think it's BA's flaky IT rather than them failing "frequently" for me.
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Originally Posted by Horatio
(Post 28459993)
I've had the same error, despite having booked and paid myself.
My tickets are all booked and paid direct online. Too stressful to describe, I often face obstacles online :mad: |
If I try through the Android app, it failed most of today, but on the website it worked ok for me. Tickets bought and paid for by me.
I've also had a few times in the app recently that only the person who has spent the avios can upgrade the ticket. Once again it's my account via the website but it's a household account |
Originally Posted by kwisstan
(Post 28462347)
If I try through the Android app, it failed most of today, but on the website it worked ok for me. Tickets bought and paid for by me.
I've also had a few times in the app recently that only the person who has spent the avios can upgrade the ticket. Once again it's my account via the website but it's a household account |
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