Blocked from ba.com!
Jun 13, 2017, 11:33 am
#1
Original Poster
Join Date: Jul 2011
Location: London, UK
Posts: 120
Blocked from ba.com!
Web Page Blocked
Unfortunately access to the web page you were trying to visit has been blocked as our systems have detected unusual traffic from your computer network.
If you feel this is in error then please contact Brightcloud and submit an IP Reputation Change Request using your IP address .
To do this paste the following URL into your browser:
http://www.brightcloud.com/tools/cha...reputation.php
and enter your IP address xxx.xxx.xx.xx . Your request should take 24 to 48 hours to complete.
Should your request fail and you feel it should not then please contact the British Airways support team on
Telephone: +44 (0)344 493 0787 option 3 (calls charged at local rate within the UK)
Daily 06:00-20:00 UK time
Please quote support ID 522753493347028177.
Unfortunately access to the web page you were trying to visit has been blocked as our systems have detected unusual traffic from your computer network.
If you feel this is in error then please contact Brightcloud and submit an IP Reputation Change Request using your IP address .
To do this paste the following URL into your browser:
http://www.brightcloud.com/tools/cha...reputation.php
and enter your IP address xxx.xxx.xx.xx . Your request should take 24 to 48 hours to complete.
Should your request fail and you feel it should not then please contact the British Airways support team on
Telephone: +44 (0)344 493 0787 option 3 (calls charged at local rate within the UK)
Daily 06:00-20:00 UK time
Please quote support ID 522753493347028177.
Jun 13, 2017, 11:34 am
#2
Join Date: Aug 2014
Location: London
Programs: KLM, BA Silver, Etihad
Posts: 916
Jun 13, 2017, 11:36 am
#3
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,727
You best call up. It's been a while since we've had this complaint, but there is a genuine problem behind this - BA.com was being so targeted about 6 months ago that we could almost tell when it was happening (e.g. response times, partial loaded web pages etc). More information here:
http://www.flyertalk.com/forum/briti...-get-back.html
http://www.flyertalk.com/forum/briti...ss-denied.html
http://www.flyertalk.com/forum/briti...-get-back.html
http://www.flyertalk.com/forum/briti...ss-denied.html
Jun 13, 2017, 11:46 am
#5
Original Poster
Join Date: Jul 2011
Location: London, UK
Posts: 120
You best call up. It's been a while since we've had this complaint, but there is a genuine problem behind this - BA.com was being so targeted about 6 months ago that we could almost tell when it was happening (e.g. response times, partial loaded web pages etc). More information here:
http://www.flyertalk.com/forum/briti...-get-back.html
http://www.flyertalk.com/forum/briti...ss-denied.html
http://www.flyertalk.com/forum/briti...-get-back.html
http://www.flyertalk.com/forum/briti...ss-denied.html
I tried calling ba direct but the indian call centre had no idea what I was going on about and just fobbed me off with try again in an hour..! Will ring back using the advice in the above threads..
Jun 13, 2017, 2:51 pm
#8
Join Date: Apr 2006
Location: Poland
Posts: 869
Have you checked for viruses and spyware? I get these kind of notices sometimes when I'm using VPN's because someone else is getting blacklisted from whatever they're doing on that same IP. If it's not a virus or whatever, then you likely got an IP address that was assigned to someone spamming someone.
Afterwards I'd call your internet provider because although you're supposed to get a new IP address every week or so, they typically assign you the same one. Making a call could likely get you a new one issued due to your situation.
Afterwards I'd call your internet provider because although you're supposed to get a new IP address every week or so, they typically assign you the same one. Making a call could likely get you a new one issued due to your situation.
Jun 14, 2017, 2:05 am
#11
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Emerald (BA Gold), Hilton Diamond
Posts: 6,338
Sometimes when doing a lot of Avios searches I get a 'our systems are not working' message which also can be overcome by clearing cookies.
Jun 14, 2017, 2:35 am
#12
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,727
Jun 27, 2017, 9:53 am
#13
Original Poster
Join Date: Jul 2011
Location: London, UK
Posts: 120
Just to update - haven't got anywhere when trying to deal with this. Whoever I spoke to from the call centre just had no idea understanding the issue - eventually got into some email correspondence with someone at BA.com and received the following six days ago...
Why is this such a hard issue to fix?!?!
Thank you for contacting us again about the difficulties you’re experiencing trying to login on ba.com.
It should be fast and easy to do this online, so I’m very sorry it’s not worked like this for you. It is unusual for this to happen and thankfully the majority of our Members don’t have any problems. I appreciate this is little consolation for the frustration you have experienced.
I'm afraid I haven't been able to fix this for you at the moment, and I've reported the problem to our systems team who have started working on a solution to correct this.
I'll contact you again as soon as we have an update from them, but you're welcome to keep trying in the meantime.
Please accept our apologies for any inconvenience this may cause, and thank you for your patience. If we can help with anything else please get in touch and we will be happy to help.
It should be fast and easy to do this online, so I’m very sorry it’s not worked like this for you. It is unusual for this to happen and thankfully the majority of our Members don’t have any problems. I appreciate this is little consolation for the frustration you have experienced.
I'm afraid I haven't been able to fix this for you at the moment, and I've reported the problem to our systems team who have started working on a solution to correct this.
I'll contact you again as soon as we have an update from them, but you're welcome to keep trying in the meantime.
Please accept our apologies for any inconvenience this may cause, and thank you for your patience. If we can help with anything else please get in touch and we will be happy to help.