Does anyone from BA post here any more ?

Old Jun 13, 17, 6:11 am
  #1  
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Does anyone from BA post here any more ?

Mods - please feel free to move this if there is another thread (which I cannot find).
Seems to me the silence is deafening - We used to have Nicci who was a presence here (I never asked her for assistance but believe she was very effective). At some point she moved on and was replaced by A. Another.
Then there was BA Official, and BA app Official (whose last post was 17/8/16).

Has Flyertalk/BAEC been 'enhanced' by BA ?
it would be a great shame if these valuable resources are no longer in existence, my hope is that we are nearing rock bottom and BA can again invest in its customers (Like the AA 'comeback').
It is also possible that the 'controlled flight into terrain' will continue.
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Old Jun 13, 17, 7:48 am
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NIcci was a great BA representative who provided a truly valuable resource to ft. Sadly since she moved onward and upwards things haven't been the same


cs
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Old Jun 13, 17, 8:03 am
  #3  
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The official reps have been quiet although I do know at least one does lurk as I received a PM out of the blue a few months ago in relation to something I posted.

As for the non official ones. Given some of the comments on here I can understand why a certain one chooses not to post.

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Old Jun 13, 17, 8:06 am
  #4  
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I engaged with BA.com Official by PM 4 weeks ago. Not everything they do is plastered across the Forum.
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Old Jun 13, 17, 8:10 am
  #5  
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Originally Posted by cornishsimon View Post
NIcci was a great BA representative who provided a truly valuable resource to ft. Sadly since she moved onward and upwards things haven't been the same


cs
She was indeed, but with respect that does a great disservice to the current holder of the 'BAExecClub' handle, Louise, who has helped many people here in the background, as have the other official handles, and she commits as much time to FT as the rest of her job permits.

Perhaps it might be appropriate to bear in mind that the official BA reps do read the forum and we should accord them the same courtesy as individuals as we do all other members
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Old Jun 13, 17, 9:27 am
  #6  
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I'm glad they are still around. What with all the other cuts to customer services I did wonder.
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Old Jun 13, 17, 11:16 am
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Let's not forget the Avios fixing guy either.

Its great that they all take the time to deal with issues raised here.
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Old Jun 13, 17, 1:14 pm
  #8  
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Originally Posted by missdimeaner View Post
I'm glad they are still around. What with all the other cuts to customer services I did wonder.
It was a fair call, but they are certainly still around. OK, Nicci was more up-front (oops, sorry Nicci ) but the rest of the Gang are certainly here. Different folks, different strokes, eh?

Originally Posted by smokie36 View Post
Let's not forget the Avios fixing guy either.
Its great that they all take the time to deal with issues raised here.
Yes, that too, and the 'Social Media' folks on Twitter, who have been very helpful to me a couple of times this year already.

BA does have some great people out there. Amidst our Group Hate about the things that BA does wrongly/badly, let's all remember those BA staff (air and ground) who actually do a good/great job in helping us.
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Old Jun 13, 17, 1:28 pm
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I work for BA - feel free to PM me any time..will always try to help.
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Old Jun 13, 17, 1:48 pm
  #10  
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Hello cayman4522, which department do you work in?
The OPs question is are there any BA official posters.
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Old Jun 13, 17, 1:56 pm
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CIHY has been helpful for me in the past didn't know I could contact an official
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Old Jun 13, 17, 1:59 pm
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They got outsourced to CRAPITA, made redundant and had their roles shipped off overseas. 😂
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Old Jun 13, 17, 2:13 pm
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It's so appreciated to have both official and unofficial BA precense here
It gives me hope that "he whose name shall not be spoken" hasn't ruined BA completely.

CIHY is of course my favourite
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Old Jun 13, 17, 2:21 pm
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Old Jun 13, 17, 2:23 pm
  #15  
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I agree - the amount of help and advice available here is incredible.
I have (so far, and long may it continue) not had to ask for help from any of the official BA representatives on here. The amount of 'unofficial' BA advice and knowledge is phenomenal. I find myself avoiding some pitfalls by reading threads and the stickies here on BAEC/FT.
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