Free HEX upgrade for GGL

Old Oct 6, 17, 2:13 am
  #61  
 
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I often find standing room only in Business class on HEX during the week, and yet Standard always has seats.
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Old Oct 6, 17, 2:17 am
  #62  
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I tried it for the first time a couple of days ago, just showed the e-card on the App and the guard (or whatever "customer facing" name they are called these days) merely glanced and moved on. As far as I could tell everyone else in the train compartment was a Star Gold, maybe one ticketed passenger in First.

I must admit i did feel a bit silly being in First for such a short trip, it's not the sort of thing I would do and I wouldn't normally waste time trying to find the right carriage. However HEX can get surprisingly full in Standard class (so the opposite to the earlier comments), I've always thought it somewhat scandalous that people sometimes have to stand on one of the most expensive rail services on the planet, so I guess being in First gives more room for everyone.
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Old Oct 6, 17, 3:33 am
  #63  
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Originally Posted by corporate-wage-slave View Post
I tried it for the first time a couple of days ago, just showed the e-card on the App and the guard (or whatever "customer facing" name they are called these days) merely glanced and moved on. As far as I could tell everyone else in the train compartment was a Star Gold, maybe one ticketed passenger in First.

I must admit i did feel a bit silly being in First for such a short trip, it's not the sort of thing I would do and I wouldn't normally waste time trying to find the right carriage. However HEX can get surprisingly full in Standard class (so the opposite to the earlier comments), I've always thought it somewhat scandalous that people sometimes have to stand on one of the most expensive rail services on the planet, so I guess being in First gives more room for everyone.
Same, I used it last Sunday and this Tuesday.

Bought the standard class ticket, sat in Business First and showed my BA Gold card with the ticket. Just a glance, a thank you and that was it. No need to be GGL.

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Old Nov 23, 17, 6:25 am
  #64  
 
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Originally Posted by Frequent_Flyer1 View Post
Are discounted tickets via network railcard valid too for this offer? I assume the staff won't care and it's the same as advanced fares, but the T&C are slightly opaque about it.

Carnet tickets are specifically listed but otherwise it just states that the ticket needs to be purchased "from heathrowexpress.com/avios, the Heathrow Express app, in stations or on board the train".
Originally Posted by BA6501 View Post
Worked last night for me.
Originally Posted by loungesnob View Post
Worked yesterday and today for me too
i just got booted out of first because I used my railcard. Train supervisor said free upgrade was only available on non discounted tickets.
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Old Nov 23, 17, 6:29 am
  #65  
 
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Originally Posted by Moomba View Post
i just got booted out of first because I used my railcard. Train supervisor said free upgrade was only available on non discounted tickets.
I've had this before. The Star Alliance upgrade offer does explicitly bar railcards but the GGL upgrade just says an Express class ticket.
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Old Nov 24, 17, 10:18 am
  #66  
 
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On HEX right now using a 14 day advanced purchase saver ticket. Train staff just informed me that they have a new briefing that states that moving forward a standard ticket is now required in order to take advantage of gold card upgrade.
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Old Nov 24, 17, 10:30 am
  #67  
 
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Originally Posted by Christian K View Post
On HEX right now using a 14 day advanced purchase saver ticket. Train staff just informed me that they have a new briefing that states that moving forward a standard ticket is now required in order to take advantage of gold card upgrade.
Good. And hopefully they stop mistaking GCHs for GGLs. The HEX first carriage is getting busy and it's mostly full of those who aren't supposed to be there. Once HEX realises that the offer is being abused, it will be removed as a benefit from those who are actually entitled to it.
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Old Nov 24, 17, 1:46 pm
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Think they are tightening this up. Last week was told I couldn’t sit in first as a GCH, had to be a GGL. Had been having no issue for months prior to that. HEX is a complete scam anyway and the obscene fares and poor service (including use of 4 car trains which get rammed off-peak and especially Sundays) an embarrassment to London.
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Old Nov 24, 17, 1:58 pm
  #69  
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Just tried it for the first time, and the ticket person looked confused...and just walked off!

I stayed in Business First and figured perhaps not all the staff are aware of the upgrade offer.

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Old Nov 24, 17, 3:13 pm
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For what it's worth my wife (Gold) and I (GGL) had no issues using the offer last week. We had non-discounted express class return fares that we bought a few weeks prior to our journey.
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Old Dec 3, 17, 3:10 pm
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Tonight’s LHR>PAD HEX (Sunday 3rd) service was enforcing the GGL rule very strictly with 2 pax dispatched to standard class (that I saw) due to the lack of GGL status. The guard was very friendly about it and asked if he could show my card to one of the Gold members to demonstrate the required status, although he then did ask what GL stood for.
Further down the carriage there appeared to be a DYKWIA incident as a pax argued that due to a previous cancellation, standard class was full and he therefore had the right to sit in Business based on the premium fares they charge everybody!

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Old Dec 3, 17, 5:24 pm
  #72  
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Originally Posted by Pilot37 View Post
Tonight’s LHR>PAD HEX (Sunday 3rd) service was enforcing the GGL rule very strictly with 2 pax dispatched to standard class (that I saw) due to the lack of GGL status. The guard was very friendly about it and asked if he could show my card to one of the Gold members to demonstrate the required status, although he then did ask what GL stood for.
Further down the carriage there appeared to be a DYKWIA incident as a pax argued that due to a previous cancellation, standard class was full and he therefore had the right to sit in Business based on the premium fares they charge everybody!

Pilot37
Said "DYKWIA" was simply behaving in accordance with Heathrow Express conditions of carriage

Originally Posted by HEX T&Cs
  • 5.3 Travelling in Business First Class with an Express Class ticket

    If you have an Express Class ticket and you travel in Business First Class accommodation, you will have to pay for an upgrade. This is the difference between the price of the ticket actually purchased and the on-board price of the First Class ticket for the service you have used. However, this restriction will not apply where we are unable to offer you Express Class accommodation due to unforeseen overcrowding or a temporary unavailability of Express Class accommodation.
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Old Dec 4, 17, 7:00 am
  #73  
 
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The HEX guard just now specifically checked my card for the GL logo and says I was the first person he saw with the right card - so they are definitely tightening up on this. He also asked me what one had to do to get one....
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Old Dec 5, 17, 9:41 am
  #74  
 
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Originally Posted by Pilot37 View Post
Tonight’s LHR>PAD HEX (Sunday 3rd) service was enforcing the GGL rule very strictly with 2 pax dispatched to standard class (that I saw) due to the lack of GGL status. The guard was very friendly about it and asked if he could show my card to one of the Gold members to demonstrate the required status, although he then did ask what GL stood for.
Further down the carriage there appeared to be a DYKWIA incident as a pax argued that due to a previous cancellation, standard class was full and he therefore had the right to sit in Business based on the premium fares they charge everybody!

Pilot37
Also on HEX midday on 3 Dec. Train absolutely packed (they strangely only run 5 coach trains on Sunday) so we sat in Business First and offered to pay for upgrade. Had absolutely no idea that I should have shown my GGL credentials. After a bit of chit chat with the guard, he waived the upgrade since the train was so full!
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Old Dec 5, 17, 10:56 am
  #75  
 
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Originally Posted by morges1 View Post
Also on HEX midday on 3 Dec. Train absolutely packed (they strangely only run 5 coach trains on Sunday) so we sat in Business First and offered to pay for upgrade. Had absolutely no idea that I should have shown my GGL credentials. After a bit of chit chat with the guard, he waived the upgrade since the train was so full!
It's the packed trains that really irritate at the weekend, like it's a surprise to find people travelling on Sunday evening - particularly annoying a few months' back when I inquired of the attendant on the platform (at T2/T3) as to length of incoming train to be condescendingly informed that "It is always 8 cars on the weekend". Clearly their first day on the job then.

To get back slightly on topic, for leisure travellers who know their schedule far ahead the 90-day advance weekend F tickets are not expensive at £7.50 o/w (Standard also being a steal at £5.50), but obviously less useful for trips booked with less notice - also only available via the normal HEX website, not the Avios-specific page.
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