Changes in award cancellation process
Jun 5, 2017, 8:47 pm
#1
FlyerTalk Evangelist
Original Poster
Join Date: Mar 2006
Location: DFW
Programs: AA 1M
Posts: 31,469
Changes in award cancellation process
Apologies if this has been covered. Recently ticketed an award on AA for relatives with Avios and had to cancel it. However when I tried to do this online, I was asked more questions than usual such if I was one of the pax, name, address, phone, email. Provided all that info and was told someone will look into the refund. Points were not credited immediately.
The old system was simple and points were almost credited instantaneously. Used to be asked if I had consent from all pax on the resv and for the full credit card number.
Did something change or is this because I cancelled an award in someone else's name?
The old system was simple and points were almost credited instantaneously. Used to be asked if I had consent from all pax on the resv and for the full credit card number.
Did something change or is this because I cancelled an award in someone else's name?
Jun 5, 2017, 10:05 pm
#2
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,873
Apologies if this has been covered. Recently ticketed an award on AA for relatives with Avios and had to cancel it. However when I tried to do this online, I was asked more questions than usual such if I was one of the pax, name, address, phone, email. Provided all that info and was told someone will look into the refund. Points were not credited immediately.
The old system was simple and points were almost credited instantaneously. Used to be asked if I had consent from all pax on the resv and for the full credit card number.
Did something change or is this because I cancelled an award in someone else's name?
The old system was simple and points were almost credited instantaneously. Used to be asked if I had consent from all pax on the resv and for the full credit card number.
Did something change or is this because I cancelled an award in someone else's name?
Jun 6, 2017, 7:00 am
#3
FlyerTalk Evangelist
Original Poster
Join Date: Mar 2006
Location: DFW
Programs: AA 1M
Posts: 31,469
I have regularly used BA over the past 7 years and never had such an issue, except a few instances when the website had issues. A cousin did the same a few days ago and went through the same process.
Jun 6, 2017, 7:03 am
#4
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,873
The system has not changed.
Jun 6, 2017, 7:18 am
#5
Join Date: Aug 2013
Posts: 8,744
There was some discussion about the automatic/manual issue in this thread: http://www.flyertalk.com/forum/briti...on-policy.html
Jun 6, 2017, 7:23 am
#6
Join Date: Jan 2008
Posts: 3,833
The system may not have changed, but the likelihood of going down the manual route has increased by a huge factor in my experience. No longer just bookings that have been manually touched by a call centre.
In fact, I can't remember the last cancellation of mine that went through the auto instant credit route.
Also, has above screenshotted booking actually been cancelled? I've had a few fail at the next button press (the final confirmation).
In fact, I can't remember the last cancellation of mine that went through the auto instant credit route.
Also, has above screenshotted booking actually been cancelled? I've had a few fail at the next button press (the final confirmation).
Jun 9, 2017, 11:18 am
#8
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
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Posts: 42,873
Nov 10, 2017, 12:22 pm
#10
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,240
While we have you back, can you report back as to what happened in the end with the refund from June? How long did it take to recover the points and cash components and did you have to chase for them? Thanks
Nov 10, 2017, 12:49 pm
#11
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Join Date: Mar 2006
Location: DFW
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Nov 14, 2017, 5:40 am
#13
Join Date: Jul 2013
Posts: 321
Can someone tell what are the fees to cancel ticket and get avios back? I am trying to use Avios to book AA flight within USA. this one
https://www.britishairways.com/en-us...d-service-fees
shows fess but it says no charge for booking on ba.com and also it shows US 55 for cancellation/redposit per person
https://www.britishairways.com/en-us...d-service-fees
shows fess but it says no charge for booking on ba.com and also it shows US 55 for cancellation/redposit per person
Nov 14, 2017, 5:50 am
#14
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,873
Can someone tell what are the fees to cancel ticket and get avios back? I am trying to use Avios to book AA flight within USA. this one
https://www.britishairways.com/en-us...d-service-fees
shows fess but it says no charge for booking on ba.com and also it shows US 55 for cancellation/redposit per person
https://www.britishairways.com/en-us...d-service-fees
shows fess but it says no charge for booking on ba.com and also it shows US 55 for cancellation/redposit per person
There is a cancellation fee of $55 which is taken from the cash you paid (i.e. the taxes/fees/charges). If the cash you paid was more than $55 then you get back the remainder after the $55 has been deducted. If the cash you paid was less than $55 then you just lose that, you are not asked to cure the difference to $55.
Nov 14, 2017, 5:58 am
#15
Join Date: Jul 2013
Posts: 321
If you cancel more than 24 hours before the flight you will get all the avios refunded.
There is a cancellation fee of $55 which is taken from the cash you paid (i.e. the taxes/fees/charges). If the cash you paid was more than $55 then you get back the remainder after the $55 has been deducted. If the cash you paid was less than $55 then you just lose that, you are not asked to cure the difference to $55.
There is a cancellation fee of $55 which is taken from the cash you paid (i.e. the taxes/fees/charges). If the cash you paid was more than $55 then you get back the remainder after the $55 has been deducted. If the cash you paid was less than $55 then you just lose that, you are not asked to cure the difference to $55.
