STN Lounge no contract!
Jun 5, 2017, 2:22 pm
#31
Join Date: Aug 2010
Location: London Stratford, E7
Programs: BAEC Gold! Thanks to FT
Posts: 3,376
I don't think the when available is new? I'm sure I remember being there when I was looking into a FCO booking that had a lounge when booked and then didn't due to the fire and that was some time ago right? 2 years I think?
Funny as I had actually read it as that manager until you pointed out it could be read differently; it does make sense to a degree otherwise lounges with monopolies could essentially charge what they liked and the airline would have to pay it to meet their advertisement.
You could always ask ASA to clarify with them, maybe suggest some better wording.
Funny as I had actually read it as that manager until you pointed out it could be read differently; it does make sense to a degree otherwise lounges with monopolies could essentially charge what they liked and the airline would have to pay it to meet their advertisement.
You could always ask ASA to clarify with them, maybe suggest some better wording.
I showed this email to the KRK lounge manager and she let me in saying that BA had not signed the contract. She advised they had presented it many times but to no avail. When I tackled BA on my return they cited the fact that when there was a LGW-KRK service they got complaints about the lounge so didn't set the facility up in KRK.
I am guessing the typical lounge entry would be of the region of 20-30 USD/EUR depending on volumes etc surely your contracts manager would have a performance clause inserted if there were issues before.
I know when I was a lowly Blue and redeemed extra Avios for a CE flight the lounge was one of the main features that attracted me to that redemption. Now the impression is that BA doesn't seem to care about lounges at out stations for new destinations that's just my observation not maybe it was an oversight..
Jun 11, 2017, 1:43 pm
#33
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,782
Thanks for confirming. I did send an enquiry in about this during my recent break from FT, but the reply suggested that nothing had changed - which at the time was a confusing answer!
Jun 11, 2017, 2:47 pm
#34
Join Date: Sep 2013
Location: London
Programs: BA Gold; FB Silver; SPG; IHG Gold
Posts: 2,983
With all the other cuts and general mediocrity of BA's offering I think it is important that BA offer lounge access to its CE and status passengers. There seem to be too many examples of BA "not signing" contracts- I'm not aware of similar problems for KL, LH etc passengers. It is a major differentiating factor with the genuine low cost carriers, so must not be eroded.
Last year I was surprised to discover that Bordeaux does not offer lounge access for CE passengers. If there is a next time I will fly with EZY unless I need the TP's or BA is cheaper.
Last year I was surprised to discover that Bordeaux does not offer lounge access for CE passengers. If there is a next time I will fly with EZY unless I need the TP's or BA is cheaper.
Jun 11, 2017, 4:29 pm
#36
Join Date: Sep 2013
Location: London
Programs: BA Gold; FB Silver; SPG; IHG Gold
Posts: 2,983
So I'm told, but I didn't. I was HBO and didn't go to check in desk, so didn't even get a chance to get a voucher. Plus BOD is a truly horrible airport. BA could at least have flagged that there are no lounge facilities do directed me to check in.
Jun 11, 2017, 4:38 pm
#37
Join Date: Oct 2015
Location: Dublin
Programs: BA GGL, Hilton Gold
Posts: 196
The BOD lounge is the worst lounge that I have ever been in so a voucher may actually be better but are there many places to spend a voucher.
While the BOD non-AF part is poor, it could be worse - the BILI / budget section is even worse! Quite poor for such a city.
While the BOD non-AF part is poor, it could be worse - the BILI / budget section is even worse! Quite poor for such a city.
Jun 11, 2017, 4:38 pm
#38
FlyerTalk Evangelist
Join Date: Jul 2009
Location: UK
Programs: Mucci, BA, AF
Posts: 10,129
Yes, you do have to go to a desk to collect it. It's valid in the landside cafe opposite check-in as well as another one airside I believe. They refuse to pay the higher amount for the new lounge that opened, to the right of security (upstairs).
Sep 30, 2017, 6:25 am
#42
Join Date: Nov 2007
Programs: BA Gold, HHonors Gold
Posts: 52
Just to provide an update on this, the Escape Lounge is now available to BA customers departing STN. Having gone through today I have to say it exceeded my (admittedly low) expectations as an overall pleasant and stress free pre-flight experience. Prosecco available from the bar without the guilt trip/hassle you’d endure for the bubbly in Galleries Club and a nice spread of hot and cold food (including pies and sausage rolls) around lunch time. Having expected to go without, well done on BA for actually sorting this out.