EC261 compensation confirmed
Jun 3, 2017, 3:26 am
#1
Original Poster
Join Date: Jan 2009
Location: Northern Ireland
Programs: BA Silver, A3
Posts: 1,101
EC261 compensation confirmed
At 09.51 I received an email from b a:
"I’ve checked the details of your journey and I’m pleased to advise you’re entitled to compensation for the cancellation of your flight BA0835 on 27 May. The distance of your disrupted journey was 1,500km or less and this has been calculated in accordance with EU legislation. This means you’re entitled to €250.00 in compensation."
This was for a DUB-LHR flight cancelled on the day of the meltdown.
"I’ve checked the details of your journey and I’m pleased to advise you’re entitled to compensation for the cancellation of your flight BA0835 on 27 May. The distance of your disrupted journey was 1,500km or less and this has been calculated in accordance with EU legislation. This means you’re entitled to €250.00 in compensation."
This was for a DUB-LHR flight cancelled on the day of the meltdown.
Jun 3, 2017, 3:43 am
#4
Join Date: Oct 2004
Programs: BA Gold
Posts: 1,008
Lets hope Iberia agree to the same - I originally filed with BA as i booked with them, and was on a BA flight number..
.they told me to refile with Iberia as the operating carrier...who knows if they'll agree to the claim
Im still out of pocket as we never made it to madrid and BA refused to reimburse the non-cancellable hotel in madrid so i now have to claim on travel insurance and lose out on the excess £50
.they told me to refile with Iberia as the operating carrier...who knows if they'll agree to the claimIm still out of pocket as we never made it to madrid and BA refused to reimburse the non-cancellable hotel in madrid so i now have to claim on travel insurance and lose out on the excess £50
Jun 3, 2017, 3:47 am
#5
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,605
Lets hope Iberia agree to the same - I originally filed with BA as i booked with them, and was on a BA flight number.. .they told me to refile with Iberia as the operating carrier...who knows if they'll agree to the claim
Im still out of pocket as we never made it to madrid and BA refused to reimburse the non-cancellable hotel in madrid so i now have to claim on travel insurance and lose out on the excess £50
.they told me to refile with Iberia as the operating carrier...who knows if they'll agree to the claimIm still out of pocket as we never made it to madrid and BA refused to reimburse the non-cancellable hotel in madrid so i now have to claim on travel insurance and lose out on the excess £50
Jun 3, 2017, 3:59 am
#6
Join Date: Oct 2015
Location: London, UK
Programs: BAEC GGL/GFl, HH Diamond, BW Diamond, Virgin Voyages Deep Blue Extra, Blue Peter Badge Holder
Posts: 3,937
Lets hope Iberia agree to the same - I originally filed with BA as i booked with them, and was on a BA flight number.. .they told me to refile with Iberia as the operating carrier...who knows if they'll agree to the claim
Im still out of pocket as we never made it to madrid and BA refused to reimburse the non-cancellable hotel in madrid so i now have to claim on travel insurance and lose out on the excess £50
.they told me to refile with Iberia as the operating carrier...who knows if they'll agree to the claimIm still out of pocket as we never made it to madrid and BA refused to reimburse the non-cancellable hotel in madrid so i now have to claim on travel insurance and lose out on the excess £50
So in reality, you get the cost of your hotel from your travel insurer (minus the £50 excess) but also get an extra stash of wonga as compensation from the airline.
I wouldn't go as far as to say you end up quids in, because you have had your plans ruined and you deserve compensation, but I think that it is a fair system as it goes; and I do agree with ?which, airlines should start doing it automatically, it works well with the Virgin Trains although others haven't followed suit and it is only if you book direct. Perhaps this could be a new BA.com benefit.
Jun 3, 2017, 4:22 am
#7
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,605
If he was flying with IB, I doubt he'd be entitled to EC261, as the issue was caused by BA. So, IB could argue 'extraordinary circumstances' out of their control.
Jun 3, 2017, 4:27 am
#8
Join Date: Oct 2015
Location: London, UK
Programs: BAEC GGL/GFl, HH Diamond, BW Diamond, Virgin Voyages Deep Blue Extra, Blue Peter Badge Holder
Posts: 3,937
And this is where we are awaiting clarity on why his IB flight was affected, as it will guide who is then responsible. Either way, if it was as a result of the IT issue at BA, they should probably just agree to pay up as the media would love such a story.
Jun 3, 2017, 5:09 am
#9
Join Date: Feb 2002
Location: DUB/ORD/SIN/PVG
Programs: EI AerClub Concierge, EK Gold, BA Gold, BD Gold (Retired), HHonors Diamond, Bonvoy Lifetime Gold
Posts: 2,923
If a Virgin plane goes tech and breaks down during pushback blocking in a BA plane one would assume BA could legitimately claim extraordinary circumstances.
If an IAG subsidiary aircraft goes tech and blocks another IAG subsidiary aircraft then what?
Jun 3, 2017, 5:17 am
#10
Join Date: Oct 2015
Location: London, UK
Programs: BAEC GGL/GFl, HH Diamond, BW Diamond, Virgin Voyages Deep Blue Extra, Blue Peter Badge Holder
Posts: 3,937
Tend to agree but it does raise an interesting question.
If a Virgin plane goes tech and breaks down during pushback blocking in a BA plane one would assume BA could legitimately claim extraordinary circumstances.
If an IAG subsidiary aircraft goes tech and blocks another IAG subsidiary aircraft then what?
If a Virgin plane goes tech and breaks down during pushback blocking in a BA plane one would assume BA could legitimately claim extraordinary circumstances.
If an IAG subsidiary aircraft goes tech and blocks another IAG subsidiary aircraft then what?
Jun 3, 2017, 5:48 am
#11
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,922
Jun 3, 2017, 8:16 am
#12
Join Date: Nov 2003
Location: United Kingdom
Programs: BAEC
Posts: 383
I've submitted an expenses claim for our Hotel and Travel Expenses in Budapest. I did mention in the Comments Box that I was expecting EC261 compensation. I have yet to receive anything beyond an automated response from BA. Am I expected to complete a separate claim for EC261?
Jun 3, 2017, 8:46 am
#13
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,922
I've submitted an expenses claim for our Hotel and Travel Expenses in Budapest. I did mention in the Comments Box that I was expecting EC261 compensation. I have yet to receive anything beyond an automated response from BA. Am I expected to complete a separate claim for EC261?
Jun 3, 2017, 8:54 am
#14
FlyerTalk Evangelist
Join Date: Jul 2009
Location: UK
Programs: Mucci, BA, AF
Posts: 10,129
IB departures from LHR use FLY.
Jun 3, 2017, 8:58 am
#15
Join Date: Oct 2015
Location: London, UK
Programs: BAEC GGL/GFl, HH Diamond, BW Diamond, Virgin Voyages Deep Blue Extra, Blue Peter Badge Holder
Posts: 3,937