BA Complimentary Status Renewal for Two Years
Aug 26, 2017, 3:35 pm
#631
Join Date: Mar 2009
Location: Maidenhead, UK
Programs: BAEC
Posts: 443
I've now got my valid-til-2019 Silver card but it simply came with a letter saying "here's your replacement card" - and I didn't get any email either - I only know of the whole situation due to FT!
(I should add that I did travel during disruption and suspect it's simply my email system playing up.)
(I should add that I did travel during disruption and suspect it's simply my email system playing up.)
Aug 27, 2017, 1:56 am
#632
Join Date: Feb 2011
Location: London
Programs: BA Silver, ZSL Silver
Posts: 2,551
We travelled the day before the mess and Mrs GM's new Silver card came through yesterday, despite only earning 300 or so points last year. It shows as Silver renewal on the statement.
Initially I got hopeful, thinking the same might happen to me when mine resets next month but reading comments up-thread it looks as if BA just does this for people from time to time. As a data point she had properly qualified for Silver for six straight years, whereas I had a couple of months at Bromze 3 years ago.
Initially I got hopeful, thinking the same might happen to me when mine resets next month but reading comments up-thread it looks as if BA just does this for people from time to time. As a data point she had properly qualified for Silver for six straight years, whereas I had a couple of months at Bromze 3 years ago.
Aug 28, 2017, 8:19 am
#633
Join Date: Apr 2015
Posts: 8
I am a BA Gold holder but just received silver renewal. So disappointing no grace given to card holders for failure to provide service due to " operational reasons" aka strike. Flights cancelled/rearranged 4 times in 3 weeks to US and Scotland. Must have reliability when travelling for work so last 3 biz flights in my tier year moved to another airline to guarantee arrival as did my colleagues. Very hard to stay loyal. Still 4 x business flights ahead for this year and now wondering whether to move those!
Aug 28, 2017, 11:20 pm
#634
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,941
I am a BA Gold holder but just received silver renewal. So disappointing no grace given to card holders for failure to provide service due to " operational reasons" aka strike. Flights cancelled/rearranged 4 times in 3 weeks to US and Scotland. Must have reliability when travelling for work so last 3 biz flights in my tier year moved to another airline to guarantee arrival as did my colleagues. Very hard to stay loyal. Still 4 x business flights ahead for this year and now wondering whether to move those!
Aug 29, 2017, 1:20 pm
#635
Join Date: Apr 2015
Posts: 8
3 flights to Dallas cancelled, 2 in same week as did colleagues. Rebooked on AA but it was not convenient ie BA has premium AA does not, indirect , day later or earlier, additional charge for rearranging connecting flights. For recent dallas flights, avoided BA, not through choice but I absolutely had to be there on a given day so couldn't risk delays. On flight home, got to lounge and was asked was I a BA "refugee". BA had cancelled flight again due to crew in wrong place...flight 4 but thankfully not me!
Aug 29, 2017, 3:11 pm
#636
Join Date: May 2007
Location: Close to Heathrow
Programs: BA GGL, Gold for Life, CCR, VS Silver, HHonours Diamond
Posts: 549
I am a BA Gold holder but just received silver renewal. So disappointing no grace given to card holders for failure to provide service due to " operational reasons" aka strike. Flights cancelled/rearranged 4 times in 3 weeks to US and Scotland. Must have reliability when travelling for work so last 3 biz flights in my tier year moved to another airline to guarantee arrival as did my colleagues. Very hard to stay loyal. Still 4 x business flights ahead for this year and now wondering whether to move those!
Seems like it is taking time to catch up with the renewals.
Sep 2, 2017, 4:49 am
#638
Join Date: Jan 2009
Location: Northern Ireland
Programs: BA Silver, A3
Posts: 1,101
So my partner has returned from Bronze to Silver and the app shows card expiry date of Dec 2020.
Before the IT happenings the card would have expired in Dec 2017 and the two year extension would have been 2019.
Q1. Is this a technical glitch? (I can't remember if the bronze expiry date was also 2020)
Q2. Will b a be obliged to hold to this as it will mean no need to achieve tier points for two years?
Maybe the physical card will show something different.
Before the IT happenings the card would have expired in Dec 2017 and the two year extension would have been 2019.
Q1. Is this a technical glitch? (I can't remember if the bronze expiry date was also 2020)
Q2. Will b a be obliged to hold to this as it will mean no need to achieve tier points for two years?
Maybe the physical card will show something different.
Sep 8, 2017, 5:15 am
#639
Join Date: Sep 2014
Posts: 25
So my partner has returned from Bronze to Silver and the app shows card expiry date of Dec 2020.
Before the IT happenings the card would have expired in Dec 2017 and the two year extension would have been 2019.
Q1. Is this a technical glitch? (I can't remember if the bronze expiry date was also 2020)
Q2. Will b a be obliged to hold to this as it will mean no need to achieve tier points for two years?
Maybe the physical card will show something different.
Before the IT happenings the card would have expired in Dec 2017 and the two year extension would have been 2019.
Q1. Is this a technical glitch? (I can't remember if the bronze expiry date was also 2020)
Q2. Will b a be obliged to hold to this as it will mean no need to achieve tier points for two years?
Maybe the physical card will show something different.
Anyone else who went up in status this year seeing similar honoring of the extension at the new level?
Sep 8, 2017, 7:46 am
#642
Join Date: Jun 2016
Posts: 51
This happened to me. I got the extension as bronze, now I'm silver and my acct shows a 2020 expiry. The logic of it is how would there be any kind of benefit to a two-year extension if you upgraded in the same year of the offer? You'd have a year as silver and then soft land for another year as bronze again anyway. Or, at least, that's my hope: that it's not just a glitch and they are offering the two-year extension at whatever status you happen to hit before the end of the membership year during which this extension was offered. Because I'll be gold soon!!!
Anyone else who went up in status this year seeing similar honoring of the extension at the new level?
Anyone else who went up in status this year seeing similar honoring of the extension at the new level?
I think the key thing is whether you went up a level before or after they applied the 2 year extension.
I do need to complain on her behalf since as you correctly mention she basically got no extension at all over what she would have earnt anyway.
Sep 8, 2017, 7:59 am
#643
Join Date: Jun 2014
Posts: 323
Couple of loosely on topic bits, definitely not worthy of a new thread.
1 - When I used the 2 week window to get gold, the manual process meant that my TPs weren't reset so I had 420 in the bank for the following TP year.
2 - I found out from BA this week that if you're less than a full fare Y ticket(up to 15 TPs) short of gold at the end of your TP year, they'll give you gold anyway.
1 - When I used the 2 week window to get gold, the manual process meant that my TPs weren't reset so I had 420 in the bank for the following TP year.
2 - I found out from BA this week that if you're less than a full fare Y ticket(up to 15 TPs) short of gold at the end of your TP year, they'll give you gold anyway.
Sep 18, 2017, 4:49 am
#644
Join Date: Jan 2016
Location: Remote
Programs: BAEC Silver // Miles&Smiles Elite // LATAM Pass Black
Posts: 49
Data Point instead of "Me Too" comments:
* BAEC Gold Exp: 31st May 17 - Currently Silver.
* Flew Fri 26th May (SGN-DOH-LHR) & Fri 2nd June (LCY-EDI) (QR (BA Ticketed) // BA) - booked several months in advance
* No "lucky" email received
Requested 2Y extension via Twitter, BAEC response via email:
"Dear Mr XXXXX
Thank you for getting in touch with us asking for the two year tier renewal.
I have checked our records and I'm afraid you are not eligible to receive this gesture of good will, as this is reserved for those members most heavily affected.
Compensation is available to all affected customers as defined through the regulated EU compensation framework and I would encourage you to review what may be available to you on ba.com. I would also encourage you to make a claim for any food, transport and accommodation expenses you may have incurred though our customer relations team.
I know this is not the answer you were hoping for and I'm sorry for any disappointment this may cause.
If you would like to contact me again about this case please click on this link:
www.ba.com/your case
Best regards
XXXXXXX
British Airways Executive Club"
* BAEC Gold Exp: 31st May 17 - Currently Silver.
* Flew Fri 26th May (SGN-DOH-LHR) & Fri 2nd June (LCY-EDI) (QR (BA Ticketed) // BA) - booked several months in advance
* No "lucky" email received
Requested 2Y extension via Twitter, BAEC response via email:
"Dear Mr XXXXX
Thank you for getting in touch with us asking for the two year tier renewal.
I have checked our records and I'm afraid you are not eligible to receive this gesture of good will, as this is reserved for those members most heavily affected.
Compensation is available to all affected customers as defined through the regulated EU compensation framework and I would encourage you to review what may be available to you on ba.com. I would also encourage you to make a claim for any food, transport and accommodation expenses you may have incurred though our customer relations team.
I know this is not the answer you were hoping for and I'm sorry for any disappointment this may cause.
If you would like to contact me again about this case please click on this link:
www.ba.com/your case
Best regards
XXXXXXX
British Airways Executive Club"
Sep 18, 2017, 4:59 am
#645
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,941
Data Point instead of "Me Too" comments:
* BAEC Gold Exp: 31st May 17 - Currently Silver.
* Flew Fri 26th May (SGN-DOH-LHR) & Fri 2nd June (LCY-EDI) (QR (BA Ticketed) // BA) - booked several months in advance
* No "lucky" email received
Requested 2Y extension via Twitter, BAEC response via email:
"Dear Mr XXXXX
Thank you for getting in touch with us asking for the two year tier renewal.
I have checked our records and I'm afraid you are not eligible to receive this gesture of good will, as this is reserved for those members most heavily affected.
Compensation is available to all affected customers as defined through the regulated EU compensation framework and I would encourage you to review what may be available to you on ba.com. I would also encourage you to make a claim for any food, transport and accommodation expenses you may have incurred though our customer relations team.
I know this is not the answer you were hoping for and I'm sorry for any disappointment this may cause.
If you would like to contact me again about this case please click on this link:
www.ba.com/your case
Best regards
XXXXXXX
British Airways Executive Club"
* BAEC Gold Exp: 31st May 17 - Currently Silver.
* Flew Fri 26th May (SGN-DOH-LHR) & Fri 2nd June (LCY-EDI) (QR (BA Ticketed) // BA) - booked several months in advance
* No "lucky" email received
Requested 2Y extension via Twitter, BAEC response via email:
"Dear Mr XXXXX
Thank you for getting in touch with us asking for the two year tier renewal.
I have checked our records and I'm afraid you are not eligible to receive this gesture of good will, as this is reserved for those members most heavily affected.
Compensation is available to all affected customers as defined through the regulated EU compensation framework and I would encourage you to review what may be available to you on ba.com. I would also encourage you to make a claim for any food, transport and accommodation expenses you may have incurred though our customer relations team.
I know this is not the answer you were hoping for and I'm sorry for any disappointment this may cause.
If you would like to contact me again about this case please click on this link:
www.ba.com/your case
Best regards
XXXXXXX
British Airways Executive Club"