Up Yours BA
May 28, 2017, 9:01 pm
#31
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,601
May 28, 2017, 9:06 pm
#32
Join Date: Aug 2015
Location: USA
Programs: BA Silver
Posts: 812
May 28, 2017, 9:43 pm
#33
Join Date: Nov 2009
Location: BOS
Programs: BA Silver, Mucci
Posts: 5,289
May 28, 2017, 9:58 pm
#34
Join Date: Aug 2009
Posts: 461
My 2 cents are that this is the state of the industry. I have experienced meltdowns of a similar scale with LH, LY, UA, and others. The cause of the problem may differ, but no single airline is immune to major disruptions. And when it happens - the elite FFs are treated only slightly better than a regular traveler. Unfortunately, I doubt that you will find a better approach elsewhere - and I am not saying this to justify any shortcomings by BA.
May 28, 2017, 9:58 pm
#35
Join Date: Sep 2014
Location: Cumbria
Programs: BAEC GGL/CCR, Hilton Diamond, Starbucks Gold
Posts: 4,510
I am sure if anybody witnessed this rant or something similar in person at the airport they would be posting in DYKWIA. Does posting such comments on FT bar the OP from entering the same category especially when they felt a need to start a new thread to do so.
May 28, 2017, 10:15 pm
#37
Join Date: Aug 2009
Posts: 461
May 28, 2017, 10:23 pm
#38
Join Date: Dec 2009
Location: Arizona
Programs: BA (GGL G4L), AA (Gold), HH (Diamond); Marriott (Gold)
Posts: 3,011
May 28, 2017, 11:02 pm
#39
Join Date: Feb 2011
Posts: 5,797
They outsourced all their IT to cut costs and it's bitten them. They said power services and all backups failed. The exact details of what happened are not (and probably wont ever be) made public.
May 28, 2017, 11:48 pm
#40
Join Date: Nov 2015
Location: London
Programs: BA Gold
Posts: 1,683
May 29, 2017, 12:12 am
#41
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,595
it depends on what the problem was
May 29, 2017, 12:14 am
#42
Join Date: May 2014
Programs: BAEC, A3 M&B
Posts: 268
Shares
If you bought them exactly a year ago in May, I wouldn't consider the performance stellar. If you snapped them up after the mini crash last July, good on you.
https://www.bloomberg.com/quote/IAG:LN
Let's see how they perform this week.
https://www.bloomberg.com/quote/IAG:LN
Let's see how they perform this week.
Last edited by EuropeToAsia; May 29, 2017 at 12:15 am Reason: fixed link
May 29, 2017, 12:20 am
#43
Join Date: Jun 2013
Location: UK
Programs: BA GGL, BA Amex Prem, Amex Plat, Hilton Diamond, Sir Crazy8534 de l'ordres des aides de Pucci
Posts: 4,456
Your post implies that the OP is trying to somehow profit out of the situation, which is nonsense.
May 29, 2017, 12:25 am
#44
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Join Date: Jan 2002
Posts: 44,595
The poster bringing up the matter of 'compensation' is you. It seems pretty obvious to me, as it would to anyone who uses air travel to move from location to location, that the OP is saying he expected BA to purchase or at least agree to cover the cost of purchase of flights on another carrier. Flights that were available and would have enabled the OP to get to where he needed to be.
Your post implies that the OP is trying to somehow profit out of the situation, which is nonsense.
Your post implies that the OP is trying to somehow profit out of the situation, which is nonsense.
If he wants compensation for the cost of the purchase of other flights, my suggestion is to write into customer service with details of expense incurred rather than deal with it over the phone
May 29, 2017, 12:25 am
#45
Join Date: Apr 2013
Location: CBG
Posts: 307
IAG shares have seriously underperformed the market. They are up 12.76% in the last 12 months. Due to growth and currency movements the FTSE 100 is up 25.3%, and even that is pretty poor as far as stock market indices go. IAG was also also one of the worst performing shares of 2016 - you'd have been better off sticking your cash in just about any passive tracker fund and would have made more gains nine times out of ten by picking another stock using a roulette wheel.^