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Travel agent recommendation for booking ITA Matrix fares

Travel agent recommendation for booking ITA Matrix fares

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Old Apr 4, 18, 4:10 am
  #16  
 
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Originally Posted by Airprox View Post
Personally I would recommend that you do not use Propeller.
Why?
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Old Apr 4, 18, 4:13 am
  #17  
 
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Originally Posted by Calchas View Post
If it's bookable on BA stock, you can usually book by phone to BA or at a ticket desk next time you have a few minutes at LHR.
If calling BA, are they able to get to the granularity of booking very specific fare codes/code shares for each segment, etc?

I too am beginning to find ITA frustrating. It's great fun for planning and "what if" scenarios and of course it is very powerful, but I consistently find fares I'm not able to book in reality and sometimes feel like I'm constantly chasing ghosts...

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Old Apr 4, 18, 4:24 am
  #18  
 
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Originally Posted by scubadu View Post
If calling BA, are they able to get to the granularity of booking very specific fare codes/code shares for each segment, etc?

I too am beginning to find ITA frustrating. It's great fun for planning and "what if" scenarios and of course it is very powerful, but I consistently find fares I'm not able to book in reality and sometimes feel like I'm constantly chasing ghosts...

Regards

A lot of the issues people experience can be down to Point of Sale, ITA defaults to the departure country to get Point of Sale, I have seen it in the past where I have had to go to the Norwegian version of Monomdo or expedia to pull back certain fares exOSL for example, Even some AA fares I can only get on the USA site and not the EU / UK one worth checking that too. Usually if you change the Point of sale to London on Matrix and the fare no longer shows that is a good indicator of the above,
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Old Apr 4, 18, 4:26 am
  #19  
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Originally Posted by scubadu View Post
If calling BA, are they able to get to the granularity of booking very specific fare codes/code shares for each segment, etc?
I think I've suggested this before, but if you get a BA agent on the phone they should be able to find ITA Matrix routings, if they really exist. There are some limitations with ITA Matrix, relating to Point of Sale differences, which may prevent a BA agent finding that precise fare, though if it is due to going up one fare class on a short sector then the additional cost may be worth swallowing.

If you go down this route you probably want to have it lined up as "BAnnn on [date] in fare class Delta" or whatever, their system allows more flexibility to just put in a schedule and fare classes, then it should auto-price through to a final figure. I don't think they select fare basis, that comes out at the end, but any distinction between codeshares needs to be whatever ITA is showing. This works best on joint business areas if you're throwing in a lot of non BA sectors then BA may not be able to ticket it.

Another option, if it is a quiet day, is to ask the ticketing agent in South Gallery Club to do it (just write it out as above, or perhaps give the ITA print screen highlighting flight numbers, dates, selling class. I wouldn't advocate doing this if there are a lot of passengers with urgent problems, the desk in GC South only opens from 06:00 hrs, but in the evening they may not have much on their plate. There is a 15 charge in theory but if you are nice to the agent, offer to get them a glass of champagne and look like you're going to throw some decent sums of money BA's way then they probably won't charge it.
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Old Apr 4, 18, 4:28 am
  #20  
 
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Originally Posted by Calchas View Post
If it's bookable on BA stock, you can usually book by phone to BA or at a ticket desk next time you have a few minutes at LHR.
I'd second this. I had a relatively uncomplicated AMS-LHR-BWI-LHR which I found on ITA (J/I/T) - but which the BA online system couldn't handle. Phoned BA, no problem, and in fact BA came out cheaper than ITA by about $50pp.

Last edited by CKBA; Apr 4, 18 at 6:53 am
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Old Apr 4, 18, 4:33 am
  #21  
 
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Originally Posted by jdtravels View Post
Other than bookwithmatrix and Propeller, has anyone had luck with using the Amex Travel or platinum concierge services?
I can't see why not! I've never had to resort to this for intercontinental itineraries as I've always managed to book with BA over the phone, but they are a travel agency after all.

I had to book via Amex (online though) an itinerary to and from IBZ that was a mix of BA and IB.
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Old Apr 4, 18, 5:50 am
  #22  
 
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Originally Posted by jdtravels View Post
Other than bookwithmatrix and Propeller, has anyone had luck with using the Amex Travel or platinum concierge services?
I've booked ex-EU with travel.americanexpress.co.uk and found it the only online site to be able to price that particular Matrix fare correctly in GBP
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Old Apr 4, 18, 6:28 am
  #23  
 
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Originally Posted by corporate-wage-slave View Post
I think I've suggested this before, but if you get a BA agent on the phone they should be able to find ITA Matrix routings, if they really exist. <snip>
Thanks very much for the insightful response cws, I appreciate it.

Regards
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Old Apr 4, 18, 8:14 am
  #24  
 
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I had the agent at T5 GC South do my most recent complex itinerary booking. It took more than a few minutes, but she managed it in the end, due partly to very thin availability on some segments of the itinerary. If you're on the way through anyway, this is a reasonable way to do it but make sure you have enough time. You will also, at least for any travel to the USA, need to supply passport details for all travellers to get the ticket issued so make sure you have that available as needed.
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Old Sep 6, 18, 6:18 pm
  #25  
 
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Just to add to this discussion with an experience I have just had:

Just phone BA. I just spoke to an excellent agent (Indian call centre via US line for whatever it's worth) who worked through a very intricate itinerary with multiple booking classes, change in point of sale, a non-Oneworld non-codeshare flight on the same ticket etc etc, with ease, and a price just slightly cheaper than that quoted by ITA.
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Old Sep 6, 18, 8:25 pm
  #26  
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Originally Posted by Virazuno View Post
Just to add to this discussion with an experience I have just had:

Just phone BA. I just spoke to an excellent agent (Indian call centre via US line for whatever it's worth) who worked through a very intricate itinerary with multiple booking classes, change in point of sale, a non-Oneworld non-codeshare flight on the same ticket etc etc, with ease, and a price just slightly cheaper than that quoted by ITA.
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