Well thanks BA - Receipt to non-lead pax
#1
Original Poster
Join Date: May 2012
Location: Ipswich
Posts: 7,543
Well thanks BA - Receipt to non-lead pax
Managed to snag a pair of scarce redemption seats at 3am this morning. I thought it would be a nice surprise for Mr W and planned to tell him when I get home later this week.
I did note that I didn't receive a receipt immediately but didn't think anything of it until he mailed me this morning, forwarding the receipt and asking what was going on.
Yes, I put his BAEC no on the booking, but I didn't realise that gives him the right to see how much (and how) I paid for this trip. Isn't sending that sort of information a privacy breach even if we're travelling together?
Just to be clear, I am the lead passenger on the booking and I paid for it using my voucher and my credit card. I still haven't received a receipt directly from BA (and presume that I won't).
I'm really annoyed about this (yes - I know it IS a #fwp ). I'm curious to see what BA have to say about it. Any bets on how long it'll take to get a reply? And how many attempts it will take to get them to acknowledge/understand the problem?
#3
Join Date: Feb 2006
Location: London
Programs: BAEC
Posts: 2,644
That does seem incorrect given that you not him is the customer.
I can't comment on the legailites of what has happened, but I can say that 100% of the time when I book a trip with a non-status friend, and pay for it myself through my account, I am always assigned the middle seat/non-window, despite window being in my profile preferences. Maybe BA has something against the card holder?
I hope he enjoyed the surprise anyway, and appreicated the effort!
I can't comment on the legailites of what has happened, but I can say that 100% of the time when I book a trip with a non-status friend, and pay for it myself through my account, I am always assigned the middle seat/non-window, despite window being in my profile preferences. Maybe BA has something against the card holder?
I hope he enjoyed the surprise anyway, and appreicated the effort!
#5
Join Date: Jan 2010
Posts: 7,464
Honestly, in the current climate, I doubt they will care (which, of course, they should).
#6
Join Date: Oct 2015
Location: London, UK
Programs: BAEC GGL/GFl, HH Diamond, BW Diamond, Virgin Voyages Deep Blue Extra, Blue Peter Badge Holder
Posts: 3,937
Oh dear! Sorry to hear that your surprise was ruined by BA's IT.
Indeed, if you put their BAEC number into the booking, it should generate an email to both parties. This can be useful at times, but not in your circumstance and with hindsight, I'm sure you would have withed your partner's BAEC number until you had surprised them.
Please let us know what BA say, I can't find it mentioned in their privacy policy, although they may argue that their definition of 'you' includes you and any person named on the booking since you entered their personal information (or by virtue of entering their BAEC number linked to that personal information).
In any case, I hope you have a great time!
Indeed, if you put their BAEC number into the booking, it should generate an email to both parties. This can be useful at times, but not in your circumstance and with hindsight, I'm sure you would have withed your partner's BAEC number until you had surprised them.
Please let us know what BA say, I can't find it mentioned in their privacy policy, although they may argue that their definition of 'you' includes you and any person named on the booking since you entered their personal information (or by virtue of entering their BAEC number linked to that personal information).
In any case, I hope you have a great time!
#7
Original Poster
Join Date: May 2012
Location: Ipswich
Posts: 7,543
Yes, I'm quite sure. The email he uses for his BA account is one that I didn't even know existed.
#8
Join Date: Jun 2009
Location: UK
Programs: Lemonia. Best Greek ever.
Posts: 2,271
It has happened to me. SWMBO has no interest in anything to do with aeroplanes, and would happily sit in the middle of 3 at the back of a United plane.
So I do all the bookings.
A couple of times she has received the BA emails, and just regards them as junk mail......
Data Protection? Personal confidentiality? Huh!!
So I do all the bookings.
A couple of times she has received the BA emails, and just regards them as junk mail......
Data Protection? Personal confidentiality? Huh!!
#10
Join Date: Sep 2015
Programs: LH SEN; BA Gold
Posts: 8,405
I'm really annoyed about this (yes - I know it IS a #fwp ). I'm curious to see what BA have to say about it. Any bets on how long it'll take to get a reply? And how many attempts it will take to get them to acknowledge/understand the problem?
#11
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,580
I don't see that BA did anything wrong at all - indeed , I would say that it may have done right by the member
A member's FF number was used without his knowledge and the email informed him of such - on another situation, this will could be a distinctly good thing
A member's FF number was used without his knowledge and the email informed him of such - on another situation, this will could be a distinctly good thing
#12
Join Date: Aug 2010
Programs: AA,CX, BA, Priority Club, SPG, Hilton
Posts: 1,397
Just my personal experience. I did 3 sets of ba.com bookings yesterday, my wife (and my children), we all have different emails on profile. I am the only one receive the confirmation/receipt. Why I am sure? Because, she asked me about the itin, and I just forward the confirmation to my wife.
#13
Join Date: Dec 2009
Location: Flatland
Programs: AA Lifetime Gold 1MM, BA Gold, UA Peon
Posts: 6,109
Was the redemption from a household account?
If so it is not unreasonable to send an email to both passengers if both their Avios accounts have been debited, as would happen with a HHA redemption.
For cash bookings on BA.com, only I (as the booker) usually gets sent anything; if Ms Flatlander is on the booking also, she does not get anything.
If so it is not unreasonable to send an email to both passengers if both their Avios accounts have been debited, as would happen with a HHA redemption.
For cash bookings on BA.com, only I (as the booker) usually gets sent anything; if Ms Flatlander is on the booking also, she does not get anything.
#14
Join Date: May 2009
Location: London
Programs: BA
Posts: 1,408
The exact same thing happened to me once. A CW MFU (as it was then), which was a surprise for my partner at the time. Despite BA saying they wouldn't send an email confirmation (it was an openjaw booked over the phone), she got an email within minutes. We don't have an HA.
I took it as my issue for adding her BAEC number - but I did that to ensure all correct spellings, preferences, and passport number were added.
Won't do that again!
I took it as my issue for adding her BAEC number - but I did that to ensure all correct spellings, preferences, and passport number were added.
Won't do that again!