5,000 Avios for no meal in CE?
Full cash J, My special meal had not been loaded, no alternatives, nothing at all.
Customer Relations offered 2,000 Avios first to which I replied it was an insult. Accepted 5,000 Avios eventually but still not sure the compensation is adequate. Any thoughts? |
The J bucket isn't material here - the only loss of amenity is the meal because you got all other benefits of the ticket.
Sensibly used, £50 minimum value. I'd say that was fair personally given if I paid that much for a CE-standard meal in a restaurant I'll feel royally ripped off! |
Originally Posted by NWIFlyer
(Post 28307083)
Sensibly used, £50 minimum value. I'd say that was fair personally given if I paid that much for a CE-standard meal in a restaurant I'll feel royally ripped off! |
Originally Posted by 81romeo
(Post 28307069)
Full cash J, My special meal had not been loaded, no alternatives, nothing at all.
Customer Relations offered 2,000 Avios first to which I replied it was an insult. Accepted 5,000 Avios eventually but still not sure the compensation is adequate. Any thoughts? That being said, 5000 Avios will buy you quite a lot from the Buy on Board menu (should it happen again, and there is actually catering loaded), and is nearly enough for a o/w J ticket (off peak start at 7750 Avios o/w as far away as Milan or Prague), so a fairly decent settlement I think given that the catering cost of a meal is certainly no more than £5. |
Out of interest how many avios did you think would be appropriate?
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Originally Posted by shefgab
(Post 28307118)
Obviously not having a meal loaded is inexcusable, and doesn't make for a pleasant flight, especially on a full J fare.
That being said, 5000 Avios will buy you quite a lot from the Buy on Board menu (should it happen again, and there is actually catering loaded), and is nearly enough for a o/w J ticket (off peak start at 7750 Avios o/w as far away as Milan or Prague), so a fairly decent settlement I think given that the catering cost of a meal is certainly no more than £5. |
Originally Posted by KARFA
(Post 28307127)
Out of interest how many avios did you think would be appropriate?
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Originally Posted by 81romeo
(Post 28307193)
7,750...Avios needed for a o/w J ticket. 2,000 Avios was an insult.
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Originally Posted by AMBurns1512
(Post 28307215)
Without meaning to be disrespectful, I think expecting 7750 avios (as required for o/w J ticket) is a bit unreasonable. I assume you also benefitted from lounge access, had an extra seat free and got complementary drinks from the bar? If so I think 5000 is more than enough (in my opinion).
Had an extra free seat, fair enough...although no drinks (can't have a drink without eating). |
I was offered a £10 voucher for use at LHR when the overnight catering from AMS went kaput for the morning flight. I would have gladly accept 5k avios.
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Originally Posted by madfish
(Post 28307232)
I was offered a £10 voucher for use at LHR when the overnight catering from AMS went kaput for the morning flight. I would have gladly accept 5k avios.
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Originally Posted by 81romeo
(Post 28307230)
I do get lounge access due to status anyway.
Had an extra free seat, fair enough...although no drinks (can't have a drink without eating). If push had come to shove, you could have bought from the BoB menu and submitted the receipts to BA for reimbursement. They would most likely still have thrown some Avios your way as compensation for the service failure and effective meal downgrade, maybe still the 5k if you'd fought hard enough. I do think your expectation is somewhat unrealistic here, and excessive compensation in the past caused by BA simply backing down to such requests has led to the unsatisfactory position we have now. |
Originally Posted by NWIFlyer
(Post 28307249)
you could have bought from the BoB menu and submitted the receipts to BA for reimbursement.
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Originally Posted by 81romeo
(Post 28307239)
What about 2,000?
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5000 Avios seems fair to me.
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