5,000 Avios for no meal in CE?
#16
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#17
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It seems fine to me.
The cost of the meal is nothing like this (I would guess the initial offer is more around this level) so this seems like some genuine compensation for inconvenience/dropped service component.
Was it a shorter or a longer band? I might feel differently on a longer band but all in all i think a decent result, and one to move on from, methinks.
The cost of the meal is nothing like this (I would guess the initial offer is more around this level) so this seems like some genuine compensation for inconvenience/dropped service component.
Was it a shorter or a longer band? I might feel differently on a longer band but all in all i think a decent result, and one to move on from, methinks.
#18
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It seems fine to me.
The cost of the meal is nothing like this (I would guess the initial offer is more around this level) so this seems like some genuine compensation for inconvenience/dropped service component.
Was it a shorter or a longer band? I might feel differently on a longer band but all in all i think a decent result, and one to move on from, methinks.
The cost of the meal is nothing like this (I would guess the initial offer is more around this level) so this seems like some genuine compensation for inconvenience/dropped service component.
Was it a shorter or a longer band? I might feel differently on a longer band but all in all i think a decent result, and one to move on from, methinks.
#19
Ambassador, British Airways Executive Club
Join Date: Feb 2008
Location: UK
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Here is my thoughts. Not great at all your meal wasn't loaded which is the main point and especially if you were really looking forward to it so you have my sympathies there. However now that it has happened I think 5k is generally reasonable as an offer of compensation for a short CE flight.
Wasn't there something you could have bought from the BoB menu then send the receipts to BA as NWIFlyer stated?
#20
Moderator: British Airways Executive Club, Iberia Airlines, Airport Lounges and Environmentally Friendly Travel
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81romeo, reading from your previous posts, you seem to enjoy a broad range of cuisines so if you were hungry at the time why didn't you just take the standard offering? Better to have something to snack on rather than go hungry even if it's not precisely what you planned on eating.
#21
Join Date: Dec 2007
Posts: 3,548
My OH ordered a SPML recently for a ALC-LGW flight. While the SPML tray was present the corresponding hot main was not. It was mildly annoying for them but no biggy. CM made the appropriate notes on his iPad and left it at that.
One bag failed to make it at reclaim, baggage services desk closed due to the late arrival time (1130pm) and had to fill out a missing bag form. Called Exec Club the following lunchtime when no news had been fourth coming regarding the bag. Helpful guy on the phone traced the missing bag and arranged its delivery. Only during his sign off is there anything else I can do for you today did I think to mention the missing meal. 4000 avios offer made and accepted on behalf of my OH and added to their EC account immediately. It seemed a reasonable if not an overly generous amount (gone are those days!) and ultimately they are happy enough with this gesture. I would say 2000 would be low and had this amount been offered I would have challenged for something higher. When you saw what the alternatives were on the standard meal, you would realise you weren't missing much.
One bag failed to make it at reclaim, baggage services desk closed due to the late arrival time (1130pm) and had to fill out a missing bag form. Called Exec Club the following lunchtime when no news had been fourth coming regarding the bag. Helpful guy on the phone traced the missing bag and arranged its delivery. Only during his sign off is there anything else I can do for you today did I think to mention the missing meal. 4000 avios offer made and accepted on behalf of my OH and added to their EC account immediately. It seemed a reasonable if not an overly generous amount (gone are those days!) and ultimately they are happy enough with this gesture. I would say 2000 would be low and had this amount been offered I would have challenged for something higher. When you saw what the alternatives were on the standard meal, you would realise you weren't missing much.
#22
Join Date: Jun 2004
Posts: 1,555
A couple of years ago I was only given 6,000 Avios for missing kosher meal LHR-BKK in CW as GCH - 12 hour fiight. I couldn't eat anything at all, as strictly orthodox (OK crew did find me an apple..).
Crew confirmed it was catering error, as kosher meal was confirmed on their manifest, but said they didn't want to delay flight by asking catering for missing meal at 10pm.
Even after much argument and escalation they were unwilling to increase compensation.
I felt that was much too low, as was starving when we got to BKK (was planning on having dinner and beakfast on flight).
So 5K for FRA-LHR seems quite generous to me, especially if OP can eat other food...
Crew confirmed it was catering error, as kosher meal was confirmed on their manifest, but said they didn't want to delay flight by asking catering for missing meal at 10pm.
Even after much argument and escalation they were unwilling to increase compensation.
I felt that was much too low, as was starving when we got to BKK (was planning on having dinner and beakfast on flight).
So 5K for FRA-LHR seems quite generous to me, especially if OP can eat other food...
#23
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There's an airline called Lufthansa and another called Trk Hava Yollari.
#24
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#25
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A couple of years ago I was only given 6,000 Avios for missing kosher meal LHR-BKK in CW as GCH - 12 hour fiight. I couldn't eat anything at all, as strictly orthodox (OK crew did find me an apple..).
Crew confirmed it was catering error, as kosher meal was confirmed on their manifest, but said they didn't want to delay flight by asking catering for missing meal at 10pm.
Even after much argument and escalation they were unwilling to increase compensation.
I felt that was much too low, as was starving when we got to BKK (was planning on having dinner and beakfast on flight).
So 5K for FRA-LHR seems quite generous to me, especially if OP can eat other food...
Crew confirmed it was catering error, as kosher meal was confirmed on their manifest, but said they didn't want to delay flight by asking catering for missing meal at 10pm.
Even after much argument and escalation they were unwilling to increase compensation.
I felt that was much too low, as was starving when we got to BKK (was planning on having dinner and beakfast on flight).
So 5K for FRA-LHR seems quite generous to me, especially if OP can eat other food...
By way of compensation I'd expect a one way confirmed complimentary upgrade to CE on my next comparable flight to put me in the situation as if this hadn't happened.
#26
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The avios offered actually are sufficient for that on a route of this length - although it is of course subject to availability and not booking in the very cheapest fare bucket. So while I don't see 5k as generous, I don't think it's derisory either.
#27
Join Date: Jun 2004
Posts: 1,555
If that was me I'd ask to be offloaded.. a colleague did that and they discovered his luggage was in one of the first bins loaded and crew were running out of hours. Colleague still asked to be offloaded and a special meal was delivered in 12 minutes
By way of compensation I'd expect a one way confirmed complimentary upgrade to CE on my next comparable flight to put me in the situation as if this hadn't happened.
By way of compensation I'd expect a one way confirmed complimentary upgrade to CE on my next comparable flight to put me in the situation as if this hadn't happened.
#28
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#29
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The former did fail to load the catering for J passengers on one of my flights. Thankfully it was only a short haul flight but no compensation. Not that I asked for any as I felt an apology from the senior cabin crew member was more than sufficient on a short flight. A decision was made to go without catering to keep their schedule integrity as it was going to take a while to get it and was going to miss the slot.
#30
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