BA and Doha

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Old Feb 28, 18, 2:35 pm
  #121  
 
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Originally Posted by FSHHUNT View Post
Not exactly. We received the same cancellation notice for 4 of us this morning. Quick call to YouFirst and now rebooked on QR in F on the A380.
Wonderful. Will call YouFirst instead in the morning - BA's customer service is nothing if not consistently inconsistent.
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Old Feb 28, 18, 3:13 pm
  #122  
 
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Originally Posted by Ldnn1 View Post
Is your intended destination Doha? If so why make your life much harder adding tricky connections in the current situation, as opposed to accepting Y direct with some comp? Pick the QR A380 and the difference to WT+ really is not worth the hassle of going via DXB/AUH/BAH/KWI!
Yes DOH is my intended destination.

The problem is Avios and TP. I need to pass the threshold at the end of May and these are the last flights for this membership year. If they book me in QR Eco, I don't know what the new QR booking class would be.
And even if they - as a gesture of goodwill - provide the missing TP/Avios afterwards, t.b.h. I don't want to chase those: BA is a good airline provided that you have nothing to do with their CS.
Also if I accept the QR downgrade, I probably have to fill the refund form afterwards and wait some weeks/months/years(?) until it's gets reimbursed.
Moreover, I don't know how much I will get as I only paid about 500 EUR for the tix.
I believe the best deal with BA&EC is 'fly and avoid all post-travel experience with their CS'...

What do you think? Do you have any similar experience?
Thanks in advance.
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Old Feb 28, 18, 4:31 pm
  #123  
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BA's services cancelled from 25 March 2018 to 30 June/1 July 2018/

I'll put down the customer guidelines below, but the formal policy is that First redemptions rebook into QR business, however you can rebook to final destinations on alternative routes on BA and remain in First. WTP downgrades to QR economy.

Advice for British Airways-125 ticketed customers whose BA flight is CANCELLEDFlights/Dates affected
BA123 LHR-DOH 25 March 30 June 2018

BA122 DOH-LHR 26 March 01 July 2018
Tickets issued by
27 February 2018
Rebook on BA
Use options from Conditions of Carriage BA Cancellations
Rebook on QR
Please ignore Options 5 and 6 from Conditions of Carriage BA Cancellations

The following rebooking allowance is available onto BA*QR/QR services.

Rebook ONLY:-
LHR-DOH BA7006 (QR6) or BA7014 (QR16)
DOH-LHR BA7005 (QR5) or BA7015 (QR15)

Rebook into lowest class in the same cabin either 3 days before or up to 3 days after the original travel date.

IMPORTANT:
  • All reissues onto QR prime flights must include an OS QR INVOL AGMNT BA
  • Z class Redemptions MUST be rebooked intoQRs Business cabin in the lowest class available. Ticket will need to be requoted with Avios differential refunded.
  • WT+ customers must be rebooked into Economy cabin lowest class available. Advise customers to claim a downgrade refund post travel OR follow BAs guideline for Cabin Closures
  • Exception for F and A class customers rebook onto any BA*QR service between LHR and DOH, lowest available in the First class cabin
  • For any Business or Economy cabincustomers with an onward connection,please offer the above designated services first but if these do not connect then you may rebook onto a more suitable BA*QR (QR) LHR-DOH-LHR service. Rebook into lowest class in the same cabin either 3 days before or up to 3 days after the original travel date.
Rerouting option
For any BA-125 ticketed customer on a BA, BA*QR or QR multi-sector journey through LON or DOH where a more direct route is also available on either a British Airways or Qatar Airways operated flight.
Examples:
A customer travelling LHR BA DOH QR HKG on a cancelled flight may book on a direct LHR-HKG British Airways operated flight.
A customer travelling CDG BA LHR BA DOH on a cancelled flight may book on a direct CDG - DOH Qatar Airways operated flight.

Rebook the lowest class in the same cabin either 3 days before or up to 3 days after the original date of travel

Origin/Destination/Stopover changes
Yes - as per Option 7 from Conditions of Carriage BA Cancellations
Refunds Allowed
Yes - as per Conditions of Carriage
Redemptions Included
Yes
Available for Trade
Yes
Important Info
  • Visas may be required for the connecting point, these are the responsibility of the customer
  • one involuntary ticket change allowed
Important

Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time.

Contact Centre Staff Use ATU
  • Please use Amadeus Ticket Update (ATU) to Involuntary Reissue e-tickets. This functionality allows e-tickets to be changed and reissued without any additional collection.
  • Customers ticketed in World Traveller Plus who are downgraded to Economy should be advised to claim a refund on their return. Ensure remarks to show the customer has been downgraded
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Old Feb 28, 18, 7:20 pm
  #124  
 
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Wait am I reading correctly that passengers booked in for example full fare J are rebooked into "lowest class in the same cabin." ? That's doesn't sound fair? Am I missing something?
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Old Feb 28, 18, 7:33 pm
  #125  
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Originally Posted by Mict View Post
Wait am I reading correctly that passengers booked in for example full fare J are rebooked into "lowest class in the same cabin." ? That's doesn't sound fair? Am I missing something?
It's a fairly standard condition in the industry. Generally it works to the customer's advantage since usually it's not done with such long notice and therefore the passenger ends up in a higher class than where they started. Here, it would seem improbable that someone in J ends up in lowest QR since that pretty much implies a full flight from way out - and even if that happened there is always the option to cash in the refund and buy the cheaper (or more expensive) fare basis directly. Hypothetically the sort of problem it could cause is lower number of Avios (though for WT/economy travel it can also affect TPs too) compared to the original booking, but in reality it's more usually the opposite impact.
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Old Feb 28, 18, 7:47 pm
  #126  
 
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Originally Posted by corporate-wage-slave View Post
It's a fairly standard condition in the industry. Generally it works to the customer's advantage since usually it's not done with such long notice and therefore the passenger ends up in a higher class than where they started. Here, it would seem improbable that someone in J ends up in lowest QR since that pretty much implies a full flight from way out - and even if that happened there is always the option to cash in the refund and buy the cheaper (or more expensive) fare basis directly. Hypothetically the sort of problem it could cause is lower number of Avios (though for WT/economy travel it can also affect TPs too) compared to the original booking, but in reality it's more usually the opposite impact.
I'm flying WT+, most probably my TP will be negatively impacted even though that I am booked in Y/B/H (most expensive QR booking class). I also found Option 7 from their cancellation customer guideline:



Do I see it correctly that their guideline is violating EC261/2004 regarding re-routing?

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Old Feb 28, 18, 8:23 pm
  #127  
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Originally Posted by sch7458 View Post

Do I see it correctly that their guideline is violating EC261/2004 regarding re-routing?
I think we would need to go to the specifics of a particular case to be sure, but there is a requirement in EC261 that if there is a rerouting to another airport in a particular area by an airline, replacing a service booked by the passenger then generally the airline has to pay the out of pocket expenses to get the passenger to the original airport, or if jointly agreed to another place (e.g. a city centre). However across the board BA tends to give this advice "if you choose another place, any out of pocket expenses are for your account" - this isn't always correct. In other circumstances it could be (e.g. BA offers to fly someone to EDI, the original location, tomorrow but the passenger wishes to go to GLA tonight). And if QR or another non European airline is operating a service it may not be under EC261 cover anyway.
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Old Mar 1, 18, 12:43 am
  #128  
 
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Originally Posted by corporate-wage-slave View Post
I think we would need to go to the specifics of a particular case to be sure, but there is a requirement in EC261 that if there is a rerouting to another airport in a particular area by an airline, replacing a service booked by the passenger then generally the airline has to pay the out of pocket expenses to get the passenger to the original airport, or if jointly agreed to another place (e.g. a city centre). However across the board BA tends to give this advice "if you choose another place, any out of pocket expenses are for your account" - this isn't always correct. In other circumstances it could be (e.g. BA offers to fly someone to EDI, the original location, tomorrow but the passenger wishes to go to GLA tonight). And if QR or another non European airline is operating a service it may not be under EC261 cover anyway.
OK.... But then in this case, if I choose to re-route with British Airways to DXB/AUH/KWI/BAH instead of DOH, then the cost of travel between DXB/AUH/KWI/BAH and DOH must be covered by BA (according to EC261), right?
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Old Mar 1, 18, 1:00 am
  #129  
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Originally Posted by sch7458 View Post
OK.... But then in this case, if I choose to re-route with British Airways to DXB/AUH/KWI/BAH instead of DOH, then the cost of travel between DXB/AUH/KWI/BAH and DOH must be covered by BA (according to EC261), right?
no, I dont 5ink so, because they would have offered you direct QR alternative as well as refund.
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Old Mar 1, 18, 1:03 am
  #130  
 
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Originally Posted by sch7458 View Post
OK.... But then in this case, if I choose to re-route with British Airways to DXB/AUH/KWI/BAH instead of DOH, then the cost of travel between DXB/AUH/KWI/BAH and DOH must be covered by BA (according to EC261), right?
I would think not, as they hadhoffered you transport to DOH on QR which youydeclined.

Off topic : does anyone else havehproblems posting from a mobile phone of late?
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Old Mar 1, 18, 1:04 am
  #131  
 
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Originally Posted by FSHHUNT View Post
Yes. using an Amex voucher + upgrade voucher. We now have to deal with an infant and no bassinet seat. However, I'm not complaining
Indeed I can imagine.....sounds like a result there.
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Old Mar 1, 18, 1:37 am
  #132  
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Originally Posted by PDXNRTLHR View Post
Off topic : does anyone else havehproblems posting from a mobile phone of late?
Yes - inserting random characters into a word, normally the first character is added instead of the space (as in the highlighted part above)?

I'm having this on both my Samsung Galaxy Note 8 and Tabs S3.

Are you using Swiftkey Keyboard by any chance? That's what I'm using on both devices.

Only affects FT...

I'll report it in the Tech Help section.
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Old Mar 1, 18, 1:40 am
  #133  
 
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Originally Posted by nufnuf77 View Post

no, I dont 5ink so, because they would have offered you direct QR alternative as well as refund.
I think that's correct if the alternative offer is under the same condition (which means Premium Eco) -> point (a): re-routing to the same destination at the earliest opportunity (under comparable conditions);
Since QR doesn't have PE cabin, it's not comparable condition.

Anyway, I'll later post my experience here. The CS hotline is too busy right now.
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Old Mar 1, 18, 4:04 am
  #134  
 
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Just talked to the CS. They said if I opt for the downgrade, there would be no compensation since the lowest class available on QR is more expensive.
Clearly rubbish.... EU states the compensation should be 75% of the flight price...
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Old Mar 1, 18, 4:09 am
  #135  
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Originally Posted by sch7458 View Post
Just talked to the CS. They said if I opt for the downgrade, there would be no compensation since the lowest class available on QR is more expensive.
Clearly rubbish.... EU states the compensation should be 75% of the flight price...
Indeed 75% of the flight price, but you need to exclude some fees and taxes, so it's never going to be as much as 75% of what you paid. You should do some calculations to see if this is the best option compared to refund and rebooking elsewhere.
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