Didn't know there was a HBO CE fare
May 9, 2017, 8:12 am
#1
Original Poster
Join Date: Mar 2014
Location: Reading UK
Programs: BA Silver, Accor Gold
Posts: 112
Didn't know there was a HBO CE fare
Well, to be exact, that you could travel Club Europe but have no checked-in baggage allowance. My wife booked a HBO fare but was offered an upgrade for the return sector for 89 euros, which she accepted, thinking it that it would also be handy to check in her one piece of hand baggage as it was a bit heavy. However, the checked in luggage allowance remains at zero. BA wanted £65 to check in the case to which she said no thanks.
Annoyingly, she frequently finds that her cabin baggage is taken off her at the gate to be placed in the hold, presumably due to lack of space in the cabin.
Annoyingly, she frequently finds that her cabin baggage is taken off her at the gate to be placed in the hold, presumably due to lack of space in the cabin.
May 9, 2017, 8:19 am
#2
Join Date: Dec 2006
Location: Lewes
Programs: HiltonH. Gold Starwood Gold BA BLUES! Mucci.
Posts: 4,833
Would have been a very cheap upgrade if it includes baggage.
I guess we would all upgrade in those circumstances.... BA, like all businesses, surely looks to maximise revenue. Simples ?
I guess we would all upgrade in those circumstances.... BA, like all businesses, surely looks to maximise revenue. Simples ?
May 9, 2017, 8:23 am
#4
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,944
Once you POUG a basic fare it should actually include the normal CE checked bag allowance. This is what has been reported on here, and is my own experience.
I think MMB may be incorrect and not updated the baggage allowance in your case. The "Your booking has been changed" email which you should have got after doing the POUG should show baggage allowance - what does that say?
I think MMB may be incorrect and not updated the baggage allowance in your case. The "Your booking has been changed" email which you should have got after doing the POUG should show baggage allowance - what does that say?
May 9, 2017, 8:23 am
#5
Join Date: Jun 2016
Programs: BAEC Gold
Posts: 1,166
that seems very odd / an IT error?
there is no such thing as a HBO ticket in CE
when CE POUG are marketed (from 'normal' ET fares, at least) one of the benefits which is touted is the increased luggage allowance; in fact, the increased luggage allowance is touted as a benefit of every 'paid for' upgrade that I recall ever seeing
so why on earth the HBO concept would carry across to an upgraded fare into CE is beyond me - can't be right?!
there is no such thing as a HBO ticket in CE
when CE POUG are marketed (from 'normal' ET fares, at least) one of the benefits which is touted is the increased luggage allowance; in fact, the increased luggage allowance is touted as a benefit of every 'paid for' upgrade that I recall ever seeing
so why on earth the HBO concept would carry across to an upgraded fare into CE is beyond me - can't be right?!
May 9, 2017, 8:24 am
#6
Join Date: Jan 2016
Location: South East England
Programs: Status with BA Exec Club; KrisFlyer; Hilton Honors; IHG One; Marriott Bonvoy
Posts: 543
The Club Europe page on BA website says you get a larger baggage allowance - two bags. No caveats about upgrading . If you've paid for CE you're entitled to expect that.
May 9, 2017, 8:25 am
#7
Join Date: Dec 2015
Location: London - SW4
Programs: BA Gold
Posts: 320
I have done just such and confirmed with the BA team on twitter that I will have 2 hold bags each leg (even the original HBO ET leg). I will be bringing the message up if I am argued with. I suggest you do the same.
May 9, 2017, 8:29 am
#8
Original Poster
Join Date: Mar 2014
Location: Reading UK
Programs: BA Silver, Accor Gold
Posts: 112
Thank you for the replies. I will have to ask my wife later but when she checked in online and we printed the boarding pass it quite clearly showed HBO and the ground staff at LHR confirmed the £65 cost per checked bag, so I'm still puzzled.
May 9, 2017, 8:52 am
#9
Join Date: Aug 2010
Location: Gloucestershire
Programs: BA Gold (ex-GGL, maybe future Silver), Hilton Diamond
Posts: 6,198
I've had this as an IT glitch on a Club World fare, so it sounds as though the ground staff just went with what was on the boarding pass and didn't escalate it.
