Pre-ordered meal not loaded - First
May 5, 2017, 1:02 am
#1
Original Poster
Join Date: May 2015
Programs: BA Gold
Posts: 281
Pre-ordered meal not loaded - First
Flew in First Class to Dubai the other evening. My husband and I pre-ordered the Cajun Salad main course. When the CC came to take our meal order I mentioned that we had pre-ordered. I was told that our meals had not been loaded and they had already run out of the Cajun salad. So we chose an alternative. Just a bit annoyed when visiting the washroom to see other passengers enjoying the Cajun salad.
Is it usual that pre-ordered food is not loaded? Is it worth complaining?
Is it usual that pre-ordered food is not loaded? Is it worth complaining?
May 5, 2017, 1:12 am
#3
Join Date: Feb 2015
Location: London
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Yep, I smell a rat too. Complain to BA, collect your 136 Avios as compensation as you pass go...
In all seriousness, not great. Would be pretty peeved off if this were me.
In all seriousness, not great. Would be pretty peeved off if this were me.
May 5, 2017, 1:24 am
#5
Join Date: Oct 2013
Location: London
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May 5, 2017, 1:33 am
#6
Join Date: Jul 2005
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I'm surprised they hadn't taken orders around the cabin beforehand, before allocating the dishes to other passengers. As a GCH, you should be expecting your first choice in F anyway - even if you choose to eat later in the flight. I'd fill in an online form at least but also I'd try not to get my hopes up of any kind of meaningful response..
May 5, 2017, 1:35 am
#7
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May 5, 2017, 1:38 am
#8
Join Date: Oct 2007
Location: London
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Disappointing that your pre order was not loaded and that you were not asked for your choice first as a GCH, but perhaps the lucky passengers had a higher CIV. Or the cabin crew were not organised.
I would also send a gentle comment to Customer Relations regarding the failing and subsequent disappointment but with a very low expectation of any more than an apology.
Still, something went wrong operationally, and it should not have, especially in F. BA should be made aware, especially if the crew did not report it.
I would also send a gentle comment to Customer Relations regarding the failing and subsequent disappointment but with a very low expectation of any more than an apology.
Still, something went wrong operationally, and it should not have, especially in F. BA should be made aware, especially if the crew did not report it.
May 5, 2017, 1:41 am
#9
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
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Posts: 15,922
I don't smell a rat, I smell an IT failure or a crew who didn't check their pre-orders. I would not be pleased if the happened to me, in the OP's shoes I would send in a complaint in the hope that the it might help avoid a similar occurrence in the future.
May 5, 2017, 1:41 am
#10
Join Date: Sep 2008
Posts: 7,875
Disappointing that your pre order was not loaded and that you were not asked for your choice first as a GCH, but perhaps the lucky passengers had a higher CIV. Or the cabin crew were not organised.
I would also send a gentle comment to Customer Relations regarding the failing and subsequent disappointment but with a very low expectation of any more than an apology.
Still, something went wrong operationally, and it should not have, especially in F. BA should be made aware, especially if the crew did not report it.
I would also send a gentle comment to Customer Relations regarding the failing and subsequent disappointment but with a very low expectation of any more than an apology.
Still, something went wrong operationally, and it should not have, especially in F. BA should be made aware, especially if the crew did not report it.
Aren't you just setting yourself up for disappointment? If you don't want to be disappointed just don't send it.
What's the point of making BA aware? They'll change?
May 5, 2017, 1:46 am
#11
Join Date: Oct 2007
Location: London
Programs: BA - Gold for Life, CCR & GGL; IC Spire Elite Ambassador; Diamond Hilton Honors; Hyatt Discoverist
Posts: 6,720
BA is not providing large helpings of Avios compensation as in the past, which is why I made that comment.
I have a higher opinion of BA's interest in hearing of these failings. YMMV.
May 5, 2017, 3:35 am
#13
Join Date: Feb 2015
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Oh, completely agree - What I meant was the "it wasn't loaded" excuse seems to be a cover for the latter particularly.
May 5, 2017, 5:40 am
#14
Original Poster
Join Date: May 2015
Programs: BA Gold
Posts: 281
I do not think that it was an IT problem, as it clearly stated on my boarding card that I had pre-ordered the 'D' (4th choice on the menu). I have to add that my experience in the CCR was excellent - both food and service.
Thanks for all your comments.
Thanks for all your comments.
May 5, 2017, 6:11 am
#15
Join Date: May 2010
Location: UK
Programs: BA Gold
Posts: 1,144
apart from them not having your pre-ordered meal how did you find the rest of the service in First was it good?