Pre-ordered meal not loaded - First
May 5, 2017, 2:39 pm
#31
Join Date: Jan 2017
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May 5, 2017, 2:48 pm
#32
Join Date: Aug 2012
Location: Provincie Antwerpen, Vlaanderen, België
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If I go to all the trouble of pre-ordering something, I damn well expect to get it.
The WHOLE POINT of pre-ordering is that they know exactly how many of a certain item they need to load.
May 5, 2017, 3:12 pm
#33
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Join Date: Aug 2006
Location: Argentina
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Flew in First Class to Dubai the other evening. My husband and I pre-ordered the Cajun Salad main course. When the CC came to take our meal order I mentioned that we had pre-ordered. I was told that our meals had not been loaded and they had already run out of the Cajun salad. So we chose an alternative. Just a bit annoyed when visiting the washroom to see other passengers enjoying the Cajun salad.
Is it usual that pre-ordered food is not loaded? Is it worth complaining?
Is it usual that pre-ordered food is not loaded? Is it worth complaining?
IT glitch or cabin crew cock-up? Who knows.
May 5, 2017, 3:34 pm
#34
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May 5, 2017, 3:58 pm
#35
Join Date: Feb 2015
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May 5, 2017, 4:00 pm
#36
Join Date: Jan 2015
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Agree. The important thing to do is to raise the issue (complain, express dissatisfaction, etc) at the time with the person who has the ability influence the remainder of your in-flight experience, ie has the power: the CSM/CSD/Head Honcho. If they are directly aware problem, they can do something to help smooth things over.
Be proactive at the time of the service failure.
Whilst It may help to 'get it off ones chest' here at Flyertalk , combined with the hope that someone at the airline reads the post, little is gained (no disrespect to the OP)
Be proactive at the time of the service failure.
Whilst It may help to 'get it off ones chest' here at Flyertalk , combined with the hope that someone at the airline reads the post, little is gained (no disrespect to the OP)
May 5, 2017, 4:12 pm
#37
Join Date: Nov 2008
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Maybe also the attitude that first world problems are actually no problem at all is exactly the premise that a certain guy called Alex works from when constantly looking for things to cut and its only when people complain that some of these things improve! If no one mentioned the flower would it ever return, but hey a flower is only a first work problem*
* A flower is most certainly a first world problem, but at some point people have to say hold on a minute this is meant to be First Class!
May 5, 2017, 5:06 pm
#38
Join Date: Sep 2008
Posts: 7,875
May 5, 2017, 7:08 pm
#40
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Although that is a very sensible and obvious way of going about things isn't it now coming to the point where you have to think about things that should be in place and not needed to be thought about?
One should be able to believe that, especially in F where you pay for your higher expectations to be met, the details like pre ordered food would be a piece of cake - excuse the pun. If you can't have the confidence that an smallish matter of choice of pre ordered menu isn't taken care of by those paid to do so it begs the question of how much confidence do we have in other matters that may or may not be important.
One should be able to believe that, especially in F where you pay for your higher expectations to be met, the details like pre ordered food would be a piece of cake - excuse the pun. If you can't have the confidence that an smallish matter of choice of pre ordered menu isn't taken care of by those paid to do so it begs the question of how much confidence do we have in other matters that may or may not be important.
This particular issue is a minor failing. But, there are many others dealing with ticketing and the like which really matter. Without apportioning blame, a simple few steps of prevention can work to one's great benefit.
May 6, 2017, 4:48 am
#41
Join Date: Dec 2010
Location: Lincoln, UK
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There are first world problems, yes. This is not one of them. BA advertise a product and should be embarrassed when they fail to deliver.
What next? Imagine ordering a LPGS. Here you are, have a tiger beer. Well it's alcoholic isn't it. People investing what to most is a princely sum should get what they pay for as marketed.
May 6, 2017, 4:53 am
#42
Join Date: Oct 2003
Location: London
Posts: 3,500
Imagine going into a fine restaurant, ordering a filet steak and the server bringing you a vegetarian lasagna. Imagine she then says "well it's food isn't it?"
There are first world problems, yes. This is not one of them. BA advertise a product and should be embarrassed when they fail to deliver.
There are first world problems, yes. This is not one of them. BA advertise a product and should be embarrassed when they fail to deliver.
Enjoy your 5000 avios OP
May 6, 2017, 5:50 am
#43
Join Date: May 2010
Location: UK
Posts: 5,380
Imagine going into a fine restaurant, ordering a filet steak and the server bringing you a vegetarian lasagna. Imagine she then says "well it's food isn't it?"
There are first world problems, yes. This is not one of them. BA advertise a product and should be embarrassed when they fail to deliver.
What next? Imagine ordering a LPGS. Here you are, have a tiger beer. Well it's alcoholic isn't it. People investing what to most is a princely sum should get what they pay for as marketed.
There are first world problems, yes. This is not one of them. BA advertise a product and should be embarrassed when they fail to deliver.
What next? Imagine ordering a LPGS. Here you are, have a tiger beer. Well it's alcoholic isn't it. People investing what to most is a princely sum should get what they pay for as marketed.
That said, it is a let down when a pre-ordered meal isn't provided, and 5000 avios would be fair I think.
May 6, 2017, 5:54 am
#44
Join Date: Oct 2003
Location: London
Posts: 3,500
That's very true, and it's not worth a palm tree for sure. But it's a dangerous game for BA to go down by refunding something similar to the 'cost' of the failed item, if we passengers then start comparing the cost to a WT ticket + all the add-ons you get with First.
May 6, 2017, 6:47 am
#45
Join Date: May 2010
Location: UK
Posts: 5,380
Although I don't think it is doing that here. If 5000 Avios were awarded, even at a very reasonable 1p per Avios (a figure which is often used on FT), that would be around £50. The cost of the main course element of a F lunch meal to BA? Your guess is as good as mine, but £5?