Where is my Gold Card?

Old May 1, 17, 3:25 pm
Original Poster
Join Date: Aug 2009
Location: London, Strathaven
Programs: BA (Gold). Various other statuses
Posts: 1,454
Where is my Gold Card?

It is now May and my card expired at the end of April but I haven't got my new card. I know this is not a major issue as I have my card on my phone but does anyone if there is reason for not receiving it? I remember reading a thread about luggage tags not being included in the renewal pack but do they not now send out the card either?
tuff is offline  
Old May 1, 17, 3:38 pm
Join Date: Feb 2015
Location: London
Programs: BAEC Silver, SPG Gold, Hilton Gold, Melia Gold, Shangri-La Jade, BA Amex PP, Iberia+, Nandos Card
Posts: 1,517
It usually takes between 2 - 3 weeks for a pack to be sent out. You need to give it some time if this hasn't elapsed.

It might be worth going into BAEC and order a new card from there, in case it hasn't already been sent.
obduro is offline  
Old May 1, 17, 4:04 pm
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My card expired at the end of March and think it was mid-April before I received the new one. I would just wait for it before getting too worried.
madfish is offline  
Old May 1, 17, 11:21 pm
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Maybe this or this happened!
florens is offline  
Old May 1, 17, 11:27 pm
Join Date: Dec 2015
Location: UK
Programs: BAEC Silver, *A, Marriott
Posts: 181
My card expired end of March and I had not received a new card (which was requested at an AA lounge), so I ordered a replacement card. I received the replacement card within about 10 days (with a note saying here's your replacement). Then, I received the initial card with a thank you for qualifying for another year about 3 weeks later.

I think Tourvest is handling card distribution and seems to have some logistical issues. I showed my card on my iphone at the lounge.
Egoldstein is offline  
Old May 2, 17, 12:39 am
Join Date: Sep 2010
Location: East Cheam
Programs: QF, BA, VA
Posts: 194
My renewal GGL pack showed, and is still showing as fulfilled but not dispatched. I called up the GGL line a month after my status expiry date and BA kindly sent me a replacement Gold Card instead. The GGL pack showed up at the same time.

TonyHancock is offline  
Old May 2, 17, 2:06 am
Join Date: Jan 2017
Location: London
Programs: BA Gold
Posts: 454
My card expired at the end of April. The new one arrived over the weekend - 7 weeks after the order was apparently 'fulfilled' according to my BAEC account.
volar is offline  
Old May 2, 17, 2:31 am
Join Date: Dec 2004
Programs: BA GGL/CCR, A3*G, UA 1K, Mucci de l'expertise des Apps
Posts: 2,920
Same issue here, new card supposedly dispatched shortly after my membership year end in March, but it didn't arrive until 6 or 7 weeks later, at the end of last week just before the old one expired.
Airprox is offline  
Old May 2, 17, 3:02 am
Join Date: Oct 2007
Location: London
Programs: BA - Gold for Life, CCR & GGL; IC Spire Elite Ambassador; Diamond Hilton Honors; Hyatt Discoverist
Posts: 6,706
Same thing happened to me. After a month of waiting, I called and received the replacement cards (yes, two arrived) in a week or so.
TravellerFrequently is offline  
Old Oct 7, 17, 6:21 am
Join Date: Jan 2002
Location: Sussex, UK
Programs: BA:Gold Amex:Green :IC Platinum Elite Amb
Posts: 621
Is there a 'dispatched' status? Showing 'requested' and 'fulfilled' 17/09 but nothing through the letterbox yet.
UKTony is offline  
Old Oct 7, 17, 6:42 am
Join Date: Sep 2012
Location: Balham - Gateway to The South
Programs: BA Bronze
Posts: 2,020
Mine took at least 4 weeks from 'fulfilled' last year (silver card).
There was no 'despatched' - I don't think there normally is - at least for my renewal.
My year is ending tomorrow- I think it will be a looong time before and if I get a new card.
missdimeaner is offline  
Old Oct 7, 17, 7:08 am
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Join Date: Nov 2011
Location: Brighton. UK
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Met status updated last Monday.

New card etc arrived Thursday morning.
UKtravelbear is offline  
Old May 20, 18, 3:26 am
Join Date: Dec 2009
Location: Gibraltar/UK
Programs: BA Gold, Priority Club Gold, Ibis Plat,
Posts: 1,306
Four weeks and counting and not yet in receipt of my new Gold card. They can't even get this right it would appear 😡. Sure it might not really matter having the card nowadays but it is another indication of BA not caring much on how their sub-contractors, assuming the issue of said cards is outsourced, are monitored on delivery performance.
nivsy is offline  
Old May 20, 18, 3:33 am
Join Date: Mar 2017
Location: Lincolnshire, UK
Programs: BA GGL
Posts: 650
I was beginning to assume that actual cards were perhaps no longer issued. Somewhere in the depths on the website I can see it says 'Upgrade to Exec Gold - Fulfilled' but that was on11 April and no sign of any card(s). Mind you, it also says "Gold retained' which presumably should be 'Gold achieved'.
vintagepilot is offline  
Old May 20, 18, 3:55 am
Join Date: Feb 2018
Location: Essexshire
Programs: BAEC Gold Onyx Platinum
Posts: 49
I achieved Gold for the first time early March, I waited until May expecting a nice welcome pack - nothing. So I ordered a 'replacement' (my only) card and luggage tags but felt a little mugged off as one should surely receive a welcome?
Sparkyfletch is offline  

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